Mehmet Coban
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Outgoing and friendly Receptionist delivering excellent customer service and administration. Excels in calendar management and scheduling, data entry and database administration. Focused and dependable with outstanding client communication.
Personable Receptionist successful in leading front desk public relations. Organized and efficient while providing exceptional service to clients.
Versatile and hardworking Receptionist driven to improve productivity and customer relations with professional demeanour and attention to detail.
Outgoing and friendly Receptionist delivering customer service and administrative excellence in all facets of clerical support and public interaction. Excels in calendar management and scheduling, data entry and database administration.
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Outgoing and friendly Receptionist offering dynamic client engagement. Excels in calendar management and scheduling, data entry and database administration.
Overview
8
8
years of professional experience
Work history
Receptionist
Akdeniz Beach Hotel
Fethiye, Turkey
01.2016 - 01.2019
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Handled appointment scheduling to ensure smooth daily operations.
- Managed phone calls, resulting in effective communication flow within the company.
Restaurant manager
Hakkı Yilmaz
Grenwich, Uk
11.2013 - 01.2015
- Enhanced customer satisfaction by effectively managing guest complaints and queries.
Waiter
İsmail cemal
Orpington, Uk
11.2010 - 11.2013
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Managed table settings for optimal dining experience.
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
- Handled payment transactions to guarantee smooth customer checkout process.
- Assisted in food preparation, resulting in timely service delivery.
- Delivered excellent customer service through friendly and polite interaction.
- Upheld health and safety standards by regularly sanitising hands and work areas.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Helped reduce waiting times by swiftly clearing tables after use.
- Mitigated complaints effectively by empathetically listening and offering solutions.
- Liaised with kitchen staff for prompt order delivery to customers.
- Accommodated special dietary requests, enhancing customer dining experience.
- Relayed feedback from customers to management for continuous improvement.
- Explained dish components clearly to inform customers' decisions.
- Demonstrated proficiency in using Point of Sale systems for accurate billing.
- Remained calm under pressure, ensuring better performance during peak hours.
- Completed side duties such as refilling condiments, contributing to organised workplace.
- Maintained professional appearance throughout shifts, reflecting positively on establishment image.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Advised customers on wine and beverage pairings with selected food items.
- Checked customer IDs to confirm age before selling age-restricted products.
- Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
- Totalled bills for customers and accepted payment via cheque, currency and card payments.
- Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
- Stayed up to date on menu changes to accurately answer customer queries.
- Increased order value by upselling sides, drinks and desserts.
- Advised on food and drink choices based on customer preferences.
- Polished glasses and cutlery to pristine standards.
Skills
- Data entry
- Meeting coordination
- Professional and smart presentation
- Customer service
- Active listening
- Incoming mail distribution
- Memorisation and recall
- Rapport building
- Shipping and receiving
- Flexible
- Access control
- VIP guest experience
- Travel planning
Languages
English
Advanced
C1
Timeline
Receptionist
Akdeniz Beach Hotel
01.2016 - 01.2019
Restaurant manager
Hakkı Yilmaz
11.2013 - 01.2015
Waiter
İsmail cemal
11.2010 - 11.2013
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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