Chandana Gollapally

Holiday Inn Express

Poole

Welcomed and assisted guests with check-in/check-out procedures, ensuring a smooth and friendly experience
Effectively addressed guest inquiries and resolved complaints, enhancing guest satisfaction
Managed reservations and maintained accurate booking records
Coordinated with housekeeping and maintenance teams to address guest requests promptly
Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
Enhanced customer satisfaction by efficiently managing all front desk enquiries.
Upheld confidentiality with sensitive information handling procedures.
Utilised multi-line telephone system to manage incoming calls effectively.

The Venue

London

Prepared and served a variety of beverages quickly and accurately
Engaged with guests to create a positive and welcoming environment
Maintained bar cleanliness and restocked supplies as needed
Managed cash transactions and balanced daily sales
Collaborated with team members to provide seamless service during busy periods.
Created an inviting atmosphere through friendly interaction with customers.
Communicated clearly with kitchen staff for seamless coordination of food orders.
Promoted special events and offers effectively leading to increased footfall on those days.
Recommended drinks to customers, increasing overall sales.
Checked identification of customers to ensure legal drinking age compliance.
Maintained a clean and organised bar, enhancing customer satisfaction.
Assisted in menu planning offering innovative ideas based on popular preferences.

JW Marriott, Kimpton, and Other Hotels

Provided excellent wine service and recommendations to guests
Ensured tables were set properly and maintained a high standard of service
Collaborated with event managers to deliver seamless dining experiences
Maintained top-notch hygiene standards in bar area and storage rooms.
Upheld restaurant's reputation by serving high-end clientele with professionalism and discretion.
Demonstrated comprehensive knowledge of different wine regions, types and vintages to educate patrons on their selections.
Followed strict protocols whilst handling expensive bottles of vintage wine, minimising loss due to damage or spoilage.

Summary