MANISHA JUNED RANA
Harrow,UK
Summary
Reliable and dependable and often seek new responsibilities within a wide range of employment areas. Have an active and dynamic approach to work and getting things done. Inspiring Shop Supervisor, accomplished in leading teams , consistently outperform sales KPIs. Offering motivational leadership and training to improve staff productivity, achievement and satisfaction for continued company growth.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work history
Shop Supervisor
Wenzel's The Bakers
London
2023.09 - Current
- Responsible for the front and back of the house
- Leading the team to achieve high up-selling targets
- Ordering stock as per the daily requirements and cheching deliveries and order matching
- Preparing required paperwork in relation to stock and sales
Sales Assistant
Wenzel's The Bakers
London
2022.08 - 2023.09
- Providing high quality customer service
- Food preparation and handling
- Maintaining store cleanliness and presentation.
Store Manager
Subway Restaurant
London
2020.01 - 2022.07
- Recruitment /induction and training/development of employees in line with the Subway brand's training requirements
- Creating and managing the staff schedule
- Checking in deliveries, order matching and daily banking
- Prepare required paperwork in relation to stock and sales
- Prepare employee pay and timesheets
- Manage cash balances and minimise wastage
- Ensure 100% compliance in accordance to Subway and council guidelines
- Perform inventory management and stock control including weekly stock take and reports
- Analyse the Weekly Sales & Inventory Report to improve the business
- Undertake housekeeping activities such as maintaining store cleanliness and presentation
- Implement in store marketing material and POP in line with campaigns
- Ensure safety procedures are followed to prevent injury
- Provide a safe work environment for employees and customers
- Promote and encourage a high level of customer service amongst employees
- Handle unresolved and/or escalated customer complaints
- Deliver a high standard of service when dealing with products, sales, inquiries and catering for customer needs.
Senior Sales Assistant
Subway Restaurant
London
2019.05 - 2020.01
- Providing high quality customer service
- Food preparation and handling
- Planning and ensuring inventory management and stock control weekly
- Checking deliveries and order matching
- Preparing required paperwork in relation to stock and sales
- Maintaining store cleanliness and presentation
Medical Laboratory Technician
District Malaria
Vadodara
2016.12 - 2019.03
- Blood sample collection, analysis and laboratory report generation
- Conducted laboratory test in the areas of Haematology Serology, Urinalysis and Bio-Chemistry
- Strongly followed laboratory protocols, testing procedures and standards of sanitation
- Collected data of vector born disease cases in the district and creating weekly, monthly and yearly report
- Taken measures to stop the spread of vector born disease
Medical Laboratory Technician
Shreeji Arogyam Laboratory
Vadodara
2015.08 - 2016.12
- Blood sample collection, analysis and laboratory report generation
- Conducted laboratory test in the areas of Haematology Serology, Urinalysis and Bio-Chemistry
- Strongly followed laboratory protocols, Testing Procedures and Standards of Sanitation.
Education
MSc - International business with Human Resource Management, Advance
Ulster University
2020.09 - 2022.06
MBA - Hospital and Health Services Management
University of Bedfordshire
2019.03 - 2020.04
Bachelor of Science - Botany
M S University of Baroda
India 2008.06 - 2011.04
Skills
- Adaptability-Throughout my career I have worked within different roles and I have adjusted well with all the changes in the working environment
- Team work- Able to work effectively with others to achieve common goals
- Attention to detail- Strictly follow instructions and procedures to complete work
- Coaching and training -Given training to the new joiners for making products and serving to the customers
- Excellent customer service - In my roles I have provided excellent customer service as being the first point of contact in the shop and giving product knowledge and serving according to their needs
Interests
Searching for new information
Travelling new places
Timeline
Shop Supervisor
Wenzel's The Bakers
2023.09 - Current
Sales Assistant
Wenzel's The Bakers
2022.08 - 2023.09
MSc - International business with Human Resource Management, Advance
Ulster University
2020.09 - 2022.06
Store Manager
Subway Restaurant
2020.01 - 2022.07
Senior Sales Assistant
Subway Restaurant
2019.05 - 2020.01
MBA - Hospital and Health Services Management
University of Bedfordshire
2019.03 - 2020.04
Medical Laboratory Technician
District Malaria
2016.12 - 2019.03
Medical Laboratory Technician
Shreeji Arogyam Laboratory
2015.08 - 2016.12
Bachelor of Science - Botany
M S University of Baroda
2008.06 - 2011.04