Supriya Potlapelly

• Followed opening, closing and shift changeover procedures for seamless operations.
• Managed staff schedules, ensuring required coverage to meet shift needs within budget.
• Updated training and procedures to address skills gaps and challenges.
• Addressed staff absences and holiday requests to achieve consistent rota coverage.
• Assisted customers with product selection and sales, recommending items to increase transaction value.
• Maintained display and organization of the department based on visual merchandising guidelines.
• Engaged clients by building authentic, long-term relationships, from welcoming to after-sales assistance.
• Resolved employee relations issues and navigated disciplinary proceedings.
• Supported team to overcome new challenges by forecasting knowledge and skills gaps.
• Trained staff to resolve complaints appropriately to maintain customer satisfaction.
• Helped meet business needs by working extra shifts.
• Bagged, boxed, and wrapped goods with care to maintain quality and presentation.

• Maintained statutory compliance, ensuring all HR documentation was up-to-date, accurate, and met HR audit requirements.
• Inputting into the monthly payroll
• Conducted new hire background checks in line with compliance processes.
• Processed payroll accurately and efficiently within the agreed timeframe.
• Assisted in the recruitment and onboarding process for new employees.
• Presented HR-related information to employees clearly and concisely,
• Conducted background checks for new team members and completed required follow-ups.
• Assisted the HR team with general administration and paperwork to maintain optimal processing times.
• preparing various HR letters (offer letters, appointment letters etc)
• maintaining historical employee records, scheduling, and monitoring employee appraisals.

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• Greeted customers warmly and pleasantly answered inquiries.

Engaged in friendly conversation with customer to better uncover individual needs. and Maintained knowledge of current promotions and product features.

• Listened to customer details and offered matching solutions to meet a wide range of requirements.
• Maintained up-to-date knowledge of store sales, payment policies, and security standards.
• Managed efficient cash register operations.
• Worked flexible schedule and extra shifts to meet business needs.
• Upsold additional products and services to customers, increasing revenue.
• Monitored self-checkout systems and provided help in resolving complex problems.

Conducted consumer surveys and analyzed purchasing trends.

• Increased sales by offering advice on purchases and promoting additional products.

• Advised customers on credit products and matched income levels with loan amounts.
• Analyzed past financial statements and bad loans, aiding future risk assessments.
• Managed high-volume customer inquiries across various channels, delivering helpful, timely and professional service.
• 'Managed over 250 customer calls per day', or "Increased sales by 20%".
• Recorded and processed customer data accurately.
• Investigated fraud and financial crime indicators to detect and address risks.
• Reviewed customer history and company financials before processing credit applications.
• Maintained up-to-date knowledge of legislation and policy changes.
• Managed high-volume customer queries simultaneously through effective multitasking.

• Managed online live chat, supporting up to 4 customers simultaneously.
• Handled high-volume telephone and email inquiries to minimize backlogs.
• Handled 200 customer support queries daily, exceeding company target by 95%.
• Exceeded targets by upselling and cross-selling products.
• Applied various sales techniques to steadily expand customer bases.
• Tracked computer system and network performance to identify root causes of issues.
• Guaranteed quality CRM data, performing 97 database cleansing to update customer contact details.
• Tracked orders and diplomatically handled complaints to resolve issues.