Work history
Education
Skills
Languages
Affiliations
Accomplishments
Personal Statement
Timeline
Generic

Sunny Mclean

Glasgow,United Kingdom

Work history

Luxury sales associate

House Of Fraser
Glasgow, Glasgow City
12.2024 - 05.2025
  • Created an inviting, high-end retail atmosphere through meticulous visual merchandising and store presentation.
  • Boosted sales consistently by building genuine rapport and using persuasive communication to match customers with the right products.
  • Constantly sold add-ons and care products (like shoe sprays and accessories), confidently increasing order value and hitting upsell KPIs.
  • Followed company SOPs flawlessly , ensuring smooth daily operations and a seamless customer experience.
  • Delivered above-and-beyond service by tracking down hard-to-find items, making bespoke orders, and ensuring every customer left satisfied.
  • Adapted quickly to new challenges , learning and applying new skills to increase team productivity and sales flow.
  • Team-first mindset —stepped in wherever needed, showing respect, support, and reliability under pressure.
  • Worked across demanding shifts , including nights, weekends, and bank holidays—always showing up with energy and focus.
  • Processed orders fast and accurately , even during peak hours, helping maintain high standards and fast turnaround.
  • Brought energy and positivity to every shift , thriving in fast-paced environments where focus and personality drive results.

Education

St Thomas Aquinas
Glasgow, Glasgow City

Skills

  • Sales Persuasion & Objection Handling – Skilled at guiding hesitant customers toward confident purchase decisions through trust, logic, and emotional insight
  • Customer Needs Discovery – Quickly uncovers what buyers actually want, even when they're unsure—then delivers
  • Luxury Product Demonstration – Creates immersive, value-driven presentations that sell the experience, not just the spec sheet
  • High-Ticket Sales Experience – Trained in handling premium clientele and high-price transactions with professionalism and confidence
  • Upselling & Add-On Attachment – Expert in positioning care packages, accessories, and upgrades to increase deal size and long-term value
  • Luxury Etiquette & Client Care – Polished and composed, delivering a premium feel every step of the sale

  • Visual Merchandising & First Impressions – Strong attention to presentation—knows how to make both product and self look elite
  • Team Collaboration & Flexibility – Reliable, respectful, and always ready to go beyond the job title
  • Growth-Minded & Marketing-Savvy – Actively studies consumer behaviour, branding, and persuasion—constantly refining sales game

Languages

English
Fluent
Spanish
Beginner

Affiliations

  • Formula 1, Driving Lessons, Mixed Martial Arts

Accomplishments

  • Delivered a seamless luxury sales experience that ended in a £1.2K transaction , including cross-sell and upsell products—all done without passing the customer off.
  • Took control of the entire sales journey— from welcome to wallet —while building emotional buy-in and trust from the customer.
  • Added value through strategic add-ons : recommended protection products, accessories, and post-purchase care,
  • Known for owning the floor and consistently hitting sales KPIs in a high-competition environment.

Personal Statement

Personal Statement – Sunny

My name’s Sunny, and I’m ready to step into the automotive industry with the same discipline and dedication that’s helped me succeed in luxury retail.

In my current role as a Luxury Sales Associate, I manage the full sales process independently. From initial approach to closing high-value sales—like a recent £1,200 transaction complete with tailored add-ons—I’ve learned how to earn trust, identify genuine needs, and guide customers to confident decisions, without ever being forceful.

Sales, to me, is about understanding. Listening. Helping people feel good about their purchase, not just making one. And that’s a mindset I’ve built through experience, not theory.

Now, I’m looking to transition into an industry I’ve long respected. I’ve always been drawn to the psychology, strategy, and precision behind car sales—and I’m committed to establishing myself with a brand that upholds high standards, 

Outside of work, I maintain the same focus I bring to the sales floor. I’m a runner. I train I never miss the gym. I study marketing and consumer psychology to deepen my understanding of human behavior. I treat progress like a daily habit—not a phase.

 I’m dependable, detail-oriented, and genuinely committed to developing in this field the right way—from the ground up.

If you’re looking for someone coachable, consistent, and ready to contribute from day one—I’d value the opportunity to show what I can bring to your team.

Timeline

Luxury sales associate

House Of Fraser
12.2024 - 05.2025

St Thomas Aquinas
Sunny Mclean