Oran McGill
ANTRIM,NIR
Summary
I am a highly committed, passionate, and driven sales professional with a proven track record at Firmus Energy, one of Greater Belfast’s leading gas providers. My role has shaped me into a results‑focused and customer‑centred individual, consistently delivering 250+ sales per month while maintaining 50+ five‑star Trustpilot reviews through honesty, clarity, and exceptional service. I take pride in ensuring every customer fully understands the switching process, never feeling confused or pressured, and I focus on building long‑term customer relationships, not just short‑term sales.
My strong work ethic, willingness to take on overtime, and constant drive to improve have helped me grow month after month—both in performance and earnings. I thrive in fast‑paced environments, work confidently both independently and as part of a team, and bring high energy, organisation, and reliability to every task. I am motivated to keep developing, contribute meaningfully to my workplace, and continue being a trusted representative for the company I work for.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work history
Telesales executive
Firmus Energy
ANTRIM
07.2025 - Current
- Consistently deliver 250+ sales per month for one of Greater Belfast’s two major gas providers, maintaining top‑tier performance in a highly competitive market.
- Hold 50+ five‑star Trustpilot reviews since July, demonstrating exceptional customer satisfaction, trust, and a service‑led approach.
- Bring a genuine passion for sales, thriving in competitive environments and staying highly motivated to improve performance and increase earnings every month.
- Driven by continuous growth, always pushing to outperform previous months and maximise both personal and company success.
- Maintain a relentless work ethic, regularly taking on overtime and stepping up whenever needed to support business goals.
- Known for going above and beyond for customers and the company, ensuring excellent service and strong conversion rates.
- Always honest and transparent, ensuring every customer fully understands the switching process and never feels confused, pressured, or misled.
- Work in tandem with the switching team to ensure every customer is switched correctly, smoothly, and on time, reinforcing trust and reducing post‑sale issues.
- Focus on long‑term customer relationships, aiming not just to secure a sale but to ensure customers stay with Firmus Energy for years through trust, clarity, and genuine care.
- Experienced in outbound (winback) sales, re‑engaging former customers with tailored offers and value‑driven conversations.
- Strong focus on customer retention, prioritising loyalty and long‑term satisfaction over short‑term gains.
- Skilled in using 8x8 for inbound/outbound communication and for lead management, tracking, and performance monitoring.
- Confident in Excel for organising data, tracking performance, and maintaining accurate sales records.
Business Development Manager
NTZ Consultancy
ANTRIM, Antrim
06.2024 - 09.2024
- Generated leads to bring in new client revenue and improve bottom-line profitability.
- Identified opportunities to drive business growth, diversification and expansion.
- Contacted and converted potential customers via telephone, email and in-person enquiries.
- Developed marketing plans to support department strategies.
- Designed strategy to win new business and maximize selling opportunities among existing clients, achieving lucrative results.
- Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
- Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
- Manged over 50 calls per day
Customer Service Agent - EE
Concentrix
ANTRIM, Antrm
04.2022 - 07.2023
- Managed high-volume customer queries simultaneously through effective multitasking.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Answered over 50 incoming telephone calls per day from customers and detailed initial queries on Customer Relationship Management (CRM) system.
- During my time with EE there was also a ‘Value add’ bonus scheme which my department were rewarded for our transfers to sales which turned into sales. This became my favourite part of my job as it allowed me to go the extra mile for the company but also earn more money in the process. This part of my job had me doing account overviews with over 60% of customers I spoke to which would mainly consist of conversations about how much they were paying for possible other sims on other providers, if they were possibly looking for any new devices such as phones, tablets, accessories and how much they were paying for their broadband at home. My main focus was always broadband though and If I thought there was a possibility for them to save money on their broadband, I would recommend a wide range of deals which started at £15 a month for customers who were receiving benefits all the way up to highest possible speeds for customers who relied on high speeds in their home. As a result of this valueadd scheme it made me realise I had a real passion for sales and in turn had me sitting as the top advisor for more than 6 different months across the 12 months I worked for the company including holding the record number of Value-add broadband sales ever at 19 whilst also selling over 10 devices and accessories in the process. This was the first time someone had ever sold over 10 devices, 10 accessories and 10 broadbands in a single month from this department.
Bartender
The Birches Hotel Omagh
Strabane, Tyrone
10.2018 - 04.2019
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Welcomed guests with friendly conversation and fun atmosphere.
- Maintained bar stocks, replenishing daily as necessary.
- Completed end-of-day cleanup to reset bar for next day.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
- Collected, washed and put away glassware between guests.
Bartender
Smugglers Bar Clady
Clady, Tyrone
11.2016 - 10.2018
- Working in a busy restaurant and bar providing excellent customer service taking customer orders, advising customers on the menu, clearing tables, serving drinks, replenishing stock, cash handling and till operation and general housekeeping duties helped me build on many skills such as teamwork, customer service, verbal communication, and numeracy to name a few.
- Performed bar closing duties, thoroughly cleaning, sanitizing and replenishing stock.
- Welcomed guests with friendly conversation and fun atmosphere.
- Maintained bar stocks, replenishing daily as necessary.
- Completed end-of-day cleanup to reset bar for next day.
Knockavoe School Summer Scheme Volunteer Assistant
Knockavoe
Strabane, Tyrone
06.2015 - 06.2018
- One to one support and care of individual kids and groups children with special needs, supervising play, ensuring procedures and guidelines were strictly followed, assisting at mealtimes and planning and assisting with activities.
Football coach
IFA
Strabane, Tyrone
07.2015 - 07.2016
- Coached young individuals to refine specific techniques and enhance confidence.
- Engaged positively with players in high-energy sessions to improve field skills and talents.
- Maintained safe training environments for minimised risk of injury.
- Collaborated with coaches to develop training curricula for different age groups.
Education
Certificate of Higher Education - Accounting and Finance
University of Ulster, Derry
Derry 09.2024 - 06.2026
Accounting Finance - Incomplete - Accounting and Finance
Liverpool John Moores
Liverpool 09.2019 - 01.2022
A-Levels -
Drumragh Integrated College
Omagh06-2019
GCSEs - GCSE
Drumragh Integrated College
Omagh06-2016
Skills
Core Sales & Commercial Skills
Customer Experience & Communication
Personal & Professional Strengths
Technical & System Skills
- Outbound Sales (Winback) — re‑engaging former customers with tailored offers and clear value propositions
- Customer Retention — focusing on long‑term loyalty, not just one‑off switches, ensuring customers stay with Firmus Energy
- Sales Pitching — delivering confident, high‑conversion pitches to a wide range of customer types
- Lead Generation — identifying and qualifying strong prospects in a competitive utilities market
- Prospecting — consistently sourcing new opportunities to maintain 250 monthly sales
- Negotiation — handling pricing, product, and contract discussions with clarity and confidence
- Objection Handling — resolving concerns honestly and transparently to build trust
- Sales Pipeline Management — managing high‑volume sales activity efficiently and accurately
- Business Development — expanding customer reach and contributing to Firmus Energy’s growth
- Account Management — supporting customers post‑switch to ensure long‑term satisfaction
- Relationship Building — earning 50 five‑star Trustpilot reviews through trust, clarity, and service
- Market Research — understanding competitor offerings and customer needs in Greater Belfast
- Performance Goals — consistently exceeding monthly targets and improving earnings month‑on‑month
- Business Planning — planning routes, workload, and strategies to maximise daily conversions
Customer Experience & Communication
- Customer Relationship Management — guiding customers through the switching process clearly and honestly
- Active Listening — identifying customer needs quickly and accurately
- Verbal Communication — clear, confident, and customer‑friendly communication
- Persuasion — influencing decisions ethically through value‑based selling
- Problem Solving — resolving customer issues quickly and professionally
- Integrity — prioritising long‑term trust over short‑term sales
Personal & Professional Strengths
- Confidence — performing strongly in high‑pressure, target‑driven environments
- Adaptability — adjusting to different customer types, routes, and daily challenges
- Efficiency — managing time and workload to consistently hit 250 sales per month
- Time Management — organising routes, follow‑ups, and admin with accuracy
- Teamwork — supporting colleagues while also excelling independently
- Numeracy — handling tariffs, pricing, and comparisons accurately
Technical & System Skills
- Product Knowledge — deep understanding of Firmus Energy services, tariffs, and switching processes
- HubSpot — logging activity, managing leads, and tracking performance
- 8x8 — managing inbound/outbound calls, winback conversations, and communication logs
- Excel — tracking performance, organising data, and managing sales records accurately
Timeline
Telesales executive
Firmus Energy
07.2025 - Current
Certificate of Higher Education - Accounting and Finance
University of Ulster, Derry
09.2024 - 06.2026
Business Development Manager
NTZ Consultancy
06.2024 - 09.2024
Customer Service Agent - EE
Concentrix
04.2022 - 07.2023
Accounting Finance - Incomplete - Accounting and Finance
Liverpool John Moores
09.2019 - 01.2022
Bartender
The Birches Hotel Omagh
10.2018 - 04.2019
Bartender
Smugglers Bar Clady
11.2016 - 10.2018
Football coach
IFA
07.2015 - 07.2016
Knockavoe School Summer Scheme Volunteer Assistant
Knockavoe
06.2015 - 06.2018
A-Levels -
Drumragh Integrated College
GCSEs - GCSE
Drumragh Integrated College