Deborah Amadi
Summary
Motivated customer service team member eager to streamline operating procedures to maximise team efficiency and customer satisfaction. Specialises in quality, speed and performance improvements.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work history
Customer service advisor
Atos
10.2024 - Current
- Logged customer complaints accurately, expedited corrective actions effectively.
- Responded to difficult situations calmly, gained trust of aggrieved customers.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Recorded information about inquiries and complaints within internal database.
- Prepared necessary forms to complete transactions.
- Completed transactions to replace or exchange defective items.
Customer Service Advisor
ALLDAYPA
03.2024 - 09.2024
- Answer customer enquires
- Resolve customer issues and complaints with an efficient and timely manner
- Provide information about services
- Taking orders and addressing complaints
- Improved customer satisfaction by promptly addressing queries and complaints.
Customer Service Advisor
ATOS
01.2024 - 03.2024
- Answer customer enquires
- Resolve customer issues and complaints with an efficient and timely manner
- Provide information about services
- Taking orders, processing payments
- Addressing complaints
Customer service representative
REED
04.2023 - 06.2023
- Delivering information about a company’s products and services
- Answering queries and concerns about a company’s product and service
- Processing orders and transactions
- Resolving issue and handling customer complaints
Receptionist assistant
ODEON
10.2022 - 03.2023
- directing inquiries
- Deal with problems or complaint
- Contributed to a friendly work environment, fostering positive staff morale.
- Managed all incoming phone calls for efficient communication.
- Assist with variety of clerical and administrative duties
- meeting and greeting customers
- answering and forwarding phone calls
- customer service
- database and records management
- executive and administrative support
- office and supply maintenance
Customer service advisor
advisor
02.2022 - 08.2022
- Support all staff and engage in a good staff team
- Respond to customer queries and requests via various communication channels such as phone, email chat
- Identifying and effectively adress customer issues
- Help customers with financial planning
- Coordinated with other teams to resolve multi-faceted client problems swiftly.
- Improved customer satisfaction by promptly addressing queries and complaints.
Customer Service
STAFF AGENCY
06.2021 - 08.2021
- Providing waiting times to customers who are not pre-booked
- Creating an appropriate atmosphere for guests that's in line with the restaurant's or bar's image or branding
- Providing a point of contact for customers feedback and helping to resolve any customer issues
- Providing a personalized service and assistance for large parties of guests, and VIP's
- Dealing with complaints
Administration Assistant
HEACKFORD
02.2019 - 02.2020
- Answering and transferring calls
- Managing email enquiries
- Processing and sharing data and scheduling appointments
- And assist with additional support duties
Customer Service
COSMI
01.2018 - 08.2018
- Provide proactive customer approach
- Handling customer complaints
- Collecting and analyzing customer feedback
- Answers customer queries
- Provide information about products, services, and company policies
Promoter/Customer Service
VITA GROUP
06.2017 - 12.2017
- Build rapport with customers by offering friendly knowledgeable, and supportive customer service
- Created attractive merchandise displays with strategic product placement that attracted customers into the store maximizing purchases
- Guided customers on purchases based on interests, promotions and other sales and preferential parameters
- Responded accurately to all customer queries
Assistant manager
MAZZOTTI
03.2016 - 07.2016
- Developed and initiated several leisure to boost creative abilities fir children
- To assist managment and deputise in their absence
- Ensure health and safety of children and all people
- Assisting customers on emails and phone
- Supervised children's activities with remarkable responses from colleagues
Education
Bachelor of Arts - Bachelor of Arts Acting
10.2019 - 06.2022
Master of Art - TV PRODUCTION
09.2022 - 07.2023
Skills
- Teamwork
- Customer Service
- Communication skills
- Time Management
- Service-Oriented mindset
- Empathy handling
- Bilingual or multilingual
- Calmness under pressure
- Telephone etiquettes
- Social media management
- Email writing
- Computer literate
- communication skill
- resiliance
- adaptability
- Telephone manners
Languages
Italian
Native
English
Fluent
Timeline
Customer service advisor
Atos
10.2024 - Current
Customer Service Advisor
ALLDAYPA
03.2024 - 09.2024
Customer Service Advisor
ATOS
01.2024 - 03.2024
Customer service representative
REED
04.2023 - 06.2023
Receptionist assistant
ODEON
10.2022 - 03.2023
Master of Art - TV PRODUCTION
09.2022 - 07.2023
Customer service advisor
advisor
02.2022 - 08.2022
Customer Service
STAFF AGENCY
06.2021 - 08.2021
Bachelor of Arts - Bachelor of Arts Acting
10.2019 - 06.2022
Administration Assistant
HEACKFORD
02.2019 - 02.2020
Customer Service
COSMI
01.2018 - 08.2018
Promoter/Customer Service
VITA GROUP
06.2017 - 12.2017
Assistant manager
MAZZOTTI
03.2016 - 07.2016