Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Deborah Amadi

Summary

Motivated customer service team member eager to streamline operating procedures to maximise team efficiency and customer satisfaction. Specialises in quality, speed and performance improvements.

Overview

9
9
years of professional experience
4
4
years of post-secondary education

Work history

Customer service advisor

Atos
10.2024 - Current
  • Logged customer complaints accurately, expedited corrective actions effectively.
  • Responded to difficult situations calmly, gained trust of aggrieved customers.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Recorded information about inquiries and complaints within internal database.
  • Prepared necessary forms to complete transactions.
  • Completed transactions to replace or exchange defective items.

Customer Service Advisor

ALLDAYPA
03.2024 - 09.2024
  • Answer customer enquires
  • Resolve customer issues and complaints with an efficient and timely manner
  • Provide information about services
  • Taking orders and addressing complaints
  • Improved customer satisfaction by promptly addressing queries and complaints.

Customer Service Advisor

ATOS
01.2024 - 03.2024
  • Answer customer enquires
  • Resolve customer issues and complaints with an efficient and timely manner
  • Provide information about services
  • Taking orders, processing payments
  • Addressing complaints

Customer service representative

REED
04.2023 - 06.2023
  • Delivering information about a company’s products and services
  • Answering queries and concerns about a company’s product and service
  • Processing orders and transactions
  • Resolving issue and handling customer complaints

Receptionist assistant

ODEON
10.2022 - 03.2023
  • directing inquiries
  • Deal with problems or complaint
  • Contributed to a friendly work environment, fostering positive staff morale.
  • Managed all incoming phone calls for efficient communication.
  • Assist with variety of clerical and administrative duties
  • meeting and greeting customers
  • answering and forwarding phone calls
  • customer service
  • database and records management
  • executive and administrative support
  • office and supply maintenance

Customer service advisor

advisor
02.2022 - 08.2022
  • Support all staff and engage in a good staff team
  • Respond to customer queries and requests via various communication channels such as phone, email chat
  • Identifying and effectively adress customer issues
  • Help customers with financial planning
  • Coordinated with other teams to resolve multi-faceted client problems swiftly.
  • Improved customer satisfaction by promptly addressing queries and complaints.

Customer Service

STAFF AGENCY
06.2021 - 08.2021
  • Providing waiting times to customers who are not pre-booked
  • Creating an appropriate atmosphere for guests that's in line with the restaurant's or bar's image or branding
  • Providing a point of contact for customers feedback and helping to resolve any customer issues
  • Providing a personalized service and assistance for large parties of guests, and VIP's
  • Dealing with complaints

Administration Assistant

HEACKFORD
02.2019 - 02.2020
  • Answering and transferring calls
  • Managing email enquiries
  • Processing and sharing data and scheduling appointments
  • And assist with additional support duties

Customer Service

COSMI
01.2018 - 08.2018
  • Provide proactive customer approach
  • Handling customer complaints
  • Collecting and analyzing customer feedback
  • Answers customer queries
  • Provide information about products, services, and company policies

Promoter/Customer Service

VITA GROUP
06.2017 - 12.2017
  • Build rapport with customers by offering friendly knowledgeable, and supportive customer service
  • Created attractive merchandise displays with strategic product placement that attracted customers into the store maximizing purchases
  • Guided customers on purchases based on interests, promotions and other sales and preferential parameters
  • Responded accurately to all customer queries

Assistant manager

MAZZOTTI
03.2016 - 07.2016
  • Developed and initiated several leisure to boost creative abilities fir children
  • To assist managment and deputise in their absence
  • Ensure health and safety of children and all people
  • Assisting customers on emails and phone
  • Supervised children's activities with remarkable responses from colleagues

Education

Bachelor of Arts - Bachelor of Arts Acting

10.2019 - 06.2022

Master of Art - TV PRODUCTION

09.2022 - 07.2023

Skills

  • Teamwork
  • Customer Service
  • Communication skills
  • Time Management
  • Service-Oriented mindset
  • Empathy handling
  • Bilingual or multilingual
  • Calmness under pressure
  • Telephone etiquettes
  • Social media management
  • Email writing
  • Computer literate
  • communication skill
  • resiliance
  • adaptability
  • Telephone manners

Languages

Italian
Native
English
Fluent

Timeline

Customer service advisor

Atos
10.2024 - Current

Customer Service Advisor

ALLDAYPA
03.2024 - 09.2024

Customer Service Advisor

ATOS
01.2024 - 03.2024

Customer service representative

REED
04.2023 - 06.2023

Receptionist assistant

ODEON
10.2022 - 03.2023

Master of Art - TV PRODUCTION

09.2022 - 07.2023

Customer service advisor

advisor
02.2022 - 08.2022

Customer Service

STAFF AGENCY
06.2021 - 08.2021

Bachelor of Arts - Bachelor of Arts Acting

10.2019 - 06.2022

Administration Assistant

HEACKFORD
02.2019 - 02.2020

Customer Service

COSMI
01.2018 - 08.2018

Promoter/Customer Service

VITA GROUP
06.2017 - 12.2017

Assistant manager

MAZZOTTI
03.2016 - 07.2016

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Deborah Amadi