Esther Oke
United Kingdom
Summary
Professional with expertise in data management, customer care, and administrative assistance who is extremely well-organized and meticulous. Competent in managing incoming correspondence, keeping records up to date, and communicating with different stakeholders to guarantee seamless operations. Demonstrated capacity to perform well under pressure while retaining superior problem-solving and communication abilities. In order to support efficient patient care and record administration, I'm looking to capitalize on my experience and skills in a medical administrative capacity.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Customer Service Advisor
British Gas
02.2024 - 03.2025
- Professionally addressed questions and grievances to deliver excellent customer service
- Strong problem-solving and prioritization abilities were developed when helping clients with service-related concerns
- Worked well while handling several client engagements in a fast-paced setting
- Gained expertise in effectively handling complicated circumstances and working under pressure
- Assisted customers in product selection to boost sales.
- Streamlined responses to emails, improved response time significantly.
- Resolved client issues by working cooperatively with internal teams and keeping correct records
- Managed the relationship between customers and technicians
- Made sure that all appointments were booked correctly
Technical Support Representative
Ntekh Devices
09.2021 - 09.2023
- Provided clients with technical support by resolving problems and offering precise instructions
- Strong communication skills were developed by thoroughly explaining technological solutions
- Exceptional customer service was given, guaranteeing good experience even under pressure
- Collaborated with groups to escalate and fix complicated issues
- Oversaw all administrative duties, such as scheduling, data entry, and document management
- Acquired expertise in managing IT systems and guaranteeing seamless everyday operations
- Documentation for reports on company processes was prepared
- Trained staff on new technologies, leading to better productivity.
- Offered 24 and 7 tech support to maintain uninterrupted service.
Administrative Support & First Aid Assistant
Delavit School
01.2016 - 07.2019
- Handled administrative duties such as scheduling, documentation, and staff and parent communication
- Answered phone calls promptly, providing excellent customer service.
- In an emergency, I ensured the health and safety of kids and staff by providing first-aid support
- Retained composure and secrecy while handling delicate situations professionally
- Assisted team operations by being proactive and having excellent organizing abilities
- In order to maintain a secure and orderly environment, I gave staff and students direct help
- Processed invoices, ensuring timely payments.
- Recorded meeting minutes accurately, aiding in accountability and record keeping.
- Took on additional tasks on manager's request.
Education
Master’s - Information Technology
University of Georgia
Geogria 08.2019 - 08.2021
Bachelor Degree - Computer Science
Covenant University
Nigerian 09.2011 - 06.2015
Skills
- Interpersonal skills and Communication skills
- Empathy handling and Problem-solving
- Customer care expertise and Telephone triage
- IT literacy
- Multitasking
- Time-management
- Organizational skills
- Data confidentiality and accuracy
- Record maintenance
- Email management
- Database administration
- Social media platforms operation
- Telephone etiquettes
- Invoice processing
Certification
- Level 3 Diploma in Health and Social Care
- Administrative Professional Foundation Linkedin Learning
- Level 2 Award in Customer Service
Additional Info
Availability for flexible shift work, including evenings, weekends, and bank holidays.
Passionate about patient care and committed to providing the highest standards of service.
Open to further professional development and training opportunities.
Ready to commute to location.
References available upon request.
Timeline
Customer Service Advisor
British Gas
02.2024 - 03.2025
Technical Support Representative
Ntekh Devices
09.2021 - 09.2023
Master’s - Information Technology
University of Georgia
08.2019 - 08.2021
Administrative Support & First Aid Assistant
Delavit School
01.2016 - 07.2019
Bachelor Degree - Computer Science
Covenant University
09.2011 - 06.2015
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