Summary
Overview
Work History
Education
Skills
References
Timeline
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Summer Rogers

Wellingborough ,Northamptonshire

Summary

Motivated and adaptable Bar Supervisor with over three years of experience in a dynamic, customer-focused environment. Developed a keen eye for detail, strong organizational skills, and the ability to manage multiple responsibilities effectively. Expertise in handling financial transactions, managing budgets, and overseeing operational processes to ensure smooth daily operations. Proven track record in team management and maintaining accurate records. Eager to apply skills in a new, professional setting where attention to detail, problem-solving, and effective financial management are key.

Overview

4
4
years of professional experience
3
3
years of post-secondary education

Work History

Bar supervisor

The Queens Head
Higham Ferrers, Northamptonshire
04.2022 - Current
  • Grew restaurant profits through improved marketing and staff development initiatives.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Created team building initiatives to encourage upselling and meet revenue targets.
  • Managed cash flow, ensuring correct transaction procedures were followed.
  • Increased sales with effective promotional strategies.

Customer service representative

Irthlingborough Kebab and Pizza
Irthlingborough, Northamptonshire
03.2021 - 02.2022
  • Processed high-value payments with meticulous accuracy.
  • Obtained feedback from customers to improve service experience.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Facilitated customer loyalty programmes to enhance customer retention.

Education

NVQ Level 3 - Advanced Biomedical Science

Tresham College of Further and Higher Education
Kettering, Northamptonshire
09.2022 - 07.2023

NVQ Level 2 - Biomedical Science

Tresham College
Kettering
09.2021 - 07.2022

GCSEs - Mathematics

Huxlow Science College
Irthlingborough, Northamptonshire
09.2018 - 03.2020

Skills

  • Efficient multitasking
  • Team building
  • Customer engagement
  • Sales promotion
  • Attentive customer service
  • Process Improvement
  • Quality Assurance
  • Decision making

References

References available upon request.

Timeline

NVQ Level 3 - Advanced Biomedical Science

Tresham College of Further and Higher Education
09.2022 - 07.2023

Bar supervisor

The Queens Head
04.2022 - Current

NVQ Level 2 - Biomedical Science

Tresham College
09.2021 - 07.2022

Customer service representative

Irthlingborough Kebab and Pizza
03.2021 - 02.2022

GCSEs - Mathematics

Huxlow Science College
09.2018 - 03.2020
Summer Rogers