Summer Rogers
Wellingborough ,Northamptonshire
Summary
Motivated and adaptable Bar Supervisor with over three years of experience in a dynamic, customer-focused environment. Developed a keen eye for detail, strong organizational skills, and the ability to manage multiple responsibilities effectively. Expertise in handling financial transactions, managing budgets, and overseeing operational processes to ensure smooth daily operations. Proven track record in team management and maintaining accurate records. Eager to apply skills in a new, professional setting where attention to detail, problem-solving, and effective financial management are key.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work history
Bar supervisor
The Queens Head
Higham Ferrers, Northamptonshire
2022.04 - Current
- Grew restaurant profits through improved marketing and staff development initiatives.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Created team building initiatives to encourage upselling and meet revenue targets.
- Managed cash flow, ensuring correct transaction procedures were followed.
- Increased sales with effective promotional strategies.
Customer service representative
Irthlingborough Kebab and Pizza
Irthlingborough, Northamptonshire
2021.03 - 2022.02
- Processed high-value payments with meticulous accuracy.
- Obtained feedback from customers to improve service experience.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Facilitated customer loyalty programmes to enhance customer retention.
Education
NVQ Level 3 - Advanced Biomedical Science
Tresham College of Further and Higher Education
Kettering, Northamptonshire 2022.09 - 2023.07
NVQ Level 2 - Biomedical Science
Tresham College
Kettering 2021.09 - 2022.07
GCSEs - Mathematics
Huxlow Science College
Irthlingborough, Northamptonshire 2018.09 - 2020.03
Skills
- Efficient multitasking
- Team building
- Customer engagement
- Sales promotion
- Attentive customer service
- Process Improvement
- Quality Assurance
- Decision making
References
References available upon request.
Timeline
NVQ Level 3 - Advanced Biomedical Science
Tresham College of Further and Higher Education
2022.09 - 2023.07
Bar supervisor
The Queens Head
2022.04 - Current
NVQ Level 2 - Biomedical Science
Tresham College
2021.09 - 2022.07
Customer service representative
Irthlingborough Kebab and Pizza
2021.03 - 2022.02
GCSEs - Mathematics
Huxlow Science College
2018.09 - 2020.03