Summer-Louise Roche
Accrington,LAN
Summary
Dynamic and results-driven professional with a strong foundation in communication proficiency and customer service excellence. Demonstrates exceptional time management and organisational skills, thriving under pressure while ensuring seamless team collaboration. Committed to leveraging these core competencies to drive success in future roles, with a focus on enhancing operational efficiency and customer satisfaction.
Overview
7
7
years of professional experience
Work history
Crew member
McDonald's
Haslingden, Lancashire
09.2019 - Current
- Supported management in administrative tasks enhancing operational efficiency.
- Ensured customer satisfaction with prompt and accurate order fulfillment.
- Handled high-pressure situations calmly providing solutions promptly.
- Resolved customer complaints quickly, restoring trust in service quality.
- Assisted in staff training to enhance teamwork and improve service delivery.
- Collaborated with team members to maintain a friendly work environment promoting productivity.
Education
Certificate of Higher Education - Health science
Manchester Metropolitan University
Manchester /2022 - /2023
A-Levels -
St Christopher's Sixth Form
Accrington, Lancashire /2018 - /2020
GCSEs - GCSE
The Hollins
Accrington, Lancashire /2013 - /2018
Skills
- Communication proficiency
- Customer service excellence
- Time management
- Ability to work under pressure
- Organisational skills
- Team collaboration
Affiliations
- Reading
- Gardening
- Hiking
Timeline
Crew member
McDonald's
09.2019 - Current
Certificate of Higher Education - Health science
Manchester Metropolitan University
/2022 - /2023
A-Levels -
St Christopher's Sixth Form
/2018 - /2020
GCSEs - GCSE
The Hollins
/2013 - /2018