Subin Shrestha
Leeds,United Kingdom
Summary
Experienced in hospitality with focus on night operations. Ensure guest safety and satisfaction through vigilant monitoring and prompt response to issues. Skilled in maintaining cleanliness and handling emergencies with calm and efficiency.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Night porter
Hotel Central Palm
Bharatpur Chitwan, Bagmati
06.2022 - 12.2024
- Solved minor disputes amongst guests peacefully, fostering a harmonious environment.
- Maintained cleanliness of common areas to improve hotel standards.
- Sorted mail and delivered it to relevant rooms, aiding communication between guests and external contacts.
- Provided excellent customer service for overall guest satisfaction.
- Settled accounts accurately upon guest checkout, demonstrating attention to detail.
- Ensured security by patrolling premises throughout the night.
Education
Certificate of Higher Education - Hospitality Management
Valmiki Shiksha Sadhan Higher Secondary School
Bharatpur Chitwan 06.2016 - 04.2017
Bachelor of Business Administration - Management
Presidency College of Management & Science
Bharatpur Chitwan 05.2018 - 05.2022
Skills
- Discretion handling
- Hotel software proficiency
- Security procedures knowledge
- Laundry operations
- Cleaning proficiency
- Customer Service
- Night-Time reception
- Waste disposal knowledge
- Patience and tolerance
Accomplishments
Gurkha's Security Pvt Ltd.
Security of the month November 2024
Certification
SIA License
First Aid Certification
Languages
English
Upper intermediate
Timeline
Night porter
Hotel Central Palm
06.2022 - 12.2024
Bachelor of Business Administration - Management
Presidency College of Management & Science
05.2018 - 05.2022
Certificate of Higher Education - Hospitality Management
Valmiki Shiksha Sadhan Higher Secondary School
06.2016 - 04.2017
Similar Profiles
Hakim SharifovHakim Sharifov
Guest service agent at C Central Resort The PalmGuest service agent at C Central Resort The Palm
Shauna GordonShauna Gordon
Curriculum Resource Teacher at Renaissance Charter School at Central PalmCurriculum Resource Teacher at Renaissance Charter School at Central Palm
Ajay TedduAjay Teddu
Housekeeping Room Attendant at IFA COMPANY,Fairmont The Palm Hotel & Th8 HotelHousekeeping Room Attendant at IFA COMPANY,Fairmont The Palm Hotel & Th8 Hotel