Subin Shrestha
Leeds,United Kingdom
Summary
Experienced in hospitality with focus on night operations. Ensure guest safety and satisfaction through vigilant monitoring and prompt response to issues. Skilled in maintaining cleanliness and handling emergencies with calm and efficiency.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Night porter
Hotel Central Palm
Bharatpur Chitwan, Bagmati
2022.06 - 2024.12
- Solved minor disputes amongst guests peacefully, fostering a harmonious environment.
- Maintained cleanliness of common areas to improve hotel standards.
- Sorted mail and delivered it to relevant rooms, aiding communication between guests and external contacts.
- Provided excellent customer service for overall guest satisfaction.
- Settled accounts accurately upon guest checkout, demonstrating attention to detail.
- Ensured security by patrolling premises throughout the night.
Education
Certificate of Higher Education - Hospitality Management
Valmiki Shiksha Sadhan Higher Secondary School
Bharatpur Chitwan 2016.06 - 2017.04
Bachelor of Business Administration - Management
Presidency College of Management & Science
Bharatpur Chitwan 2018.05 - 2022.05
Skills
- Discretion handling
- Hotel software proficiency
- Security procedures knowledge
- Laundry operations
- Cleaning proficiency
- Customer Service
- Night-Time reception
- Waste disposal knowledge
- Patience and tolerance
Accomplishments
Gurkha's Security Pvt Ltd.
Security of the month November 2024
Certification
SIA License
First Aid Certification
Languages
English
Upper intermediate
Timeline
Night porter
Hotel Central Palm
2022.06 - 2024.12
Bachelor of Business Administration - Management
Presidency College of Management & Science
2018.05 - 2022.05
Certificate of Higher Education - Hospitality Management
Valmiki Shiksha Sadhan Higher Secondary School
2016.06 - 2017.04