Summary
Overview
Work history
Education
Skills
Certification
Timeline
Generic

Nick High

Coventry ,West Midlands

Summary

I am a hardworking College Porter with experience delivering reliable, helpful support in a fast-paced working environment. I plan and prioritise well to achieve tasks within deadlines and meet changing job demands. I work flexibly and dynamically to cover round-the-clock shifts within an ever changing College environment.

Overview

35
35
years of professional experience
1
1
Certification

Work history

College Porter

Downing College
Cambridge, Cambridgeshire
08.2019 - Current
  • Ensuring our students have a positive experience during their 3 to 7 years at Downing College.
  • Distribution and reconciliation of keys to all members of college staff.
  • Providing wellbeing services and first aid to our 1000 students.
  • Logging of maintenance requests to prevent potential issues and report faulty equipment.
  • Dealing with student complaints promptly and effectively to ensure a positive resolution.
  • Coordinating with other Porter’s Lodge members effectively for seamless operation.
  • Observing College safety regulations during all porter duties, ensuring a secure and safe environment for our students.
  • Encouraging a positive student (and guest) experience through prompt and courteous service.
  • Delivering mail and packages promptly to College offices.
  • Helping maintain security by regular patrols and reporting unusual occurrences or issues.
  • Communicating with coworkers and managers to coordinate tasks.
  • Training new Porters to ensure swift and concise onboarding.
  • Maintaining a high standard of service and delivering exceptional customer service, upholding our College standards.
  • Coordinating with housekeeping to deliver an exceptional level of care for our students and guests.
  • Completion of administrative tasks, report compilation and daily duties to build a positive relationship with all departments.

Bikeability Instructor

Solihull Metropolitan Borough Council
Solihull
02.2018 - 07.2019
  • Adapted teaching styles according to the needs of each student to personalise their learning experience.
  • Ensured that all safety guidelines were followed during practical sessions on the roads to reduce risk of accidents.
  • Prepared lesson materials including visual aids and handouts to support learning goals.
  • Implemented various teaching strategies to cater to diverse learning styles of students.
  • Collaborated with colleagues to share best practices and professional development opportunities within the cycling community.
  • Provided safe, caring and fun learning environment for students.
  • Collaborated with fellow instructors on ways to improve instruction and better serve student needs using my knowledge as British Cycling Qualified coach.

Park Ranger

Cambridge Sports Lakes Trust
Cambridge
08.2010 - 01.2018
  • Conducted routine patrols to ensure compliance with park regulations.
  • Offered information and advice to visitors for optimal enjoyment of the park's amenities.
  • Led group walks to promote physical activity and wildlife appreciation.
  • Performed minor repairs on park equipment to ensure operational safety.
  • Enforced adherence to park rules and regulations.
  • Performed daily checks on trails and paths, ensuring accessibility throughout the year.
  • Compiled reports on daily activities, facilitating effective communication amongst our small team.
  • Provided first aid assistance, ensuring quick response in emergencies.
  • Created and coached for Cambridge Junior Cycling Club.
  • Safety boat driver for our open water swimming lessons.

Customer account manager

Turners of Soham
Newmarket
01.2000 - 07.2010
  • Managed three large customer accounts, ensuring satisfaction and loyalty.
  • Ensured swift resolution of complaints, enhancing customer trust in the brand.
  • Conducted regular account reviews for service improvement.
  • Completed daily stock reports to feed back to clients.
  • Weekly quality control checks to ensure perishable products were in good order.

Client manager

Woodgreen Enterprises Ltd
Godmanchester
08.1995 - 01.2000
  • Ensured timely delivery of services, to ensure customer satisfaction levels.
  • Provided customer service of the highest standard, building trust and loyalty among my clients.
  • Handled all complaints efficiently with excellent problem-solving abilities.
  • Managed client relationships to build long-term partnerships.
  • Coordinated with internal teams to meet client expectations and needs.
  • Developed tailored solutions to meet client needs.
  • Acted as primary point of contact for client inquiries for all events.

Telesales executive

Starline Ltd
Norwich
05.1990 - 06.1995
  • Handled difficult situations calmly under pressure, demonstrating excellent resilience and problem-solving skills.
  • Enhanced customer relationships by responding promptly and accurately to enquiries.
  • Built rapport with customers for effective relationship.
  • Collaborated with team members to achieve collective sales targets.
  • Recorded weekly sales calls and values on record sheet.
  • Received incoming direct sales enquiries via phone, website, email and referral partners.
  • Established long-lasting customer relationships to maximise sales opportunities and repeat business for the Paul Mitchell brand.

Education

GCSEs -

Hewitt School
Norwich
07.1989

Skills

  • Patient care support
  • Discretion handling
  • Postal sorting
  • Knowledge of fire safety
  • Time efficiency
  • Efficient coordination
  • Customer Service
  • Conflict Resolution
  • Microsoft Office
  • Training and mentoring
  • Efficient multitasking
  • Safety protocols
  • Hospitality services
  • Compassionate care
  • Basic first aid
  • Preventive maintenance
  • Maintenance scheduling
  • Training new staff

Certification

Level 2 Road and Time Trial Coach

Level 2 Para Cycling Coach

Wheels for all instructor

Bikeability instructor

Timeline

College Porter

Downing College
08.2019 - Current

Bikeability Instructor

Solihull Metropolitan Borough Council
02.2018 - 07.2019

Park Ranger

Cambridge Sports Lakes Trust
08.2010 - 01.2018

Customer account manager

Turners of Soham
01.2000 - 07.2010

Client manager

Woodgreen Enterprises Ltd
08.1995 - 01.2000

Telesales executive

Starline Ltd
05.1990 - 06.1995

GCSEs -

Hewitt School

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