Nick High
Coventry ,West Midlands
Summary
I am a hardworking College Porter with experience delivering reliable, helpful support in a fast-paced working environment. I plan and prioritise well to achieve tasks within deadlines and meet changing job demands. I work flexibly and dynamically to cover round-the-clock shifts within an ever changing College environment.
Overview
35
35
years of professional experience
1
1
Certification
Work history
College Porter
Downing College
Cambridge, Cambridgeshire
08.2019 - Current
- Ensuring our students have a positive experience during their 3 to 7 years at Downing College.
- Distribution and reconciliation of keys to all members of college staff.
- Providing wellbeing services and first aid to our 1000 students.
- Logging of maintenance requests to prevent potential issues and report faulty equipment.
- Dealing with student complaints promptly and effectively to ensure a positive resolution.
- Coordinating with other Porter’s Lodge members effectively for seamless operation.
- Observing College safety regulations during all porter duties, ensuring a secure and safe environment for our students.
- Encouraging a positive student (and guest) experience through prompt and courteous service.
- Delivering mail and packages promptly to College offices.
- Helping maintain security by regular patrols and reporting unusual occurrences or issues.
- Communicating with coworkers and managers to coordinate tasks.
- Training new Porters to ensure swift and concise onboarding.
- Maintaining a high standard of service and delivering exceptional customer service, upholding our College standards.
- Coordinating with housekeeping to deliver an exceptional level of care for our students and guests.
- Completion of administrative tasks, report compilation and daily duties to build a positive relationship with all departments.
Bikeability Instructor
Solihull Metropolitan Borough Council
Solihull
02.2018 - 07.2019
- Adapted teaching styles according to the needs of each student to personalise their learning experience.
- Ensured that all safety guidelines were followed during practical sessions on the roads to reduce risk of accidents.
- Prepared lesson materials including visual aids and handouts to support learning goals.
- Implemented various teaching strategies to cater to diverse learning styles of students.
- Collaborated with colleagues to share best practices and professional development opportunities within the cycling community.
- Provided safe, caring and fun learning environment for students.
- Collaborated with fellow instructors on ways to improve instruction and better serve student needs using my knowledge as British Cycling Qualified coach.
Park Ranger
Cambridge Sports Lakes Trust
Cambridge
08.2010 - 01.2018
- Conducted routine patrols to ensure compliance with park regulations.
- Offered information and advice to visitors for optimal enjoyment of the park's amenities.
- Led group walks to promote physical activity and wildlife appreciation.
- Performed minor repairs on park equipment to ensure operational safety.
- Enforced adherence to park rules and regulations.
- Performed daily checks on trails and paths, ensuring accessibility throughout the year.
- Compiled reports on daily activities, facilitating effective communication amongst our small team.
- Provided first aid assistance, ensuring quick response in emergencies.
- Created and coached for Cambridge Junior Cycling Club.
- Safety boat driver for our open water swimming lessons.
Customer account manager
Turners of Soham
Newmarket
01.2000 - 07.2010
- Managed three large customer accounts, ensuring satisfaction and loyalty.
- Ensured swift resolution of complaints, enhancing customer trust in the brand.
- Conducted regular account reviews for service improvement.
- Completed daily stock reports to feed back to clients.
- Weekly quality control checks to ensure perishable products were in good order.
Client manager
Woodgreen Enterprises Ltd
Godmanchester
08.1995 - 01.2000
- Ensured timely delivery of services, to ensure customer satisfaction levels.
- Provided customer service of the highest standard, building trust and loyalty among my clients.
- Handled all complaints efficiently with excellent problem-solving abilities.
- Managed client relationships to build long-term partnerships.
- Coordinated with internal teams to meet client expectations and needs.
- Developed tailored solutions to meet client needs.
- Acted as primary point of contact for client inquiries for all events.
Telesales executive
Starline Ltd
Norwich
05.1990 - 06.1995
- Handled difficult situations calmly under pressure, demonstrating excellent resilience and problem-solving skills.
- Enhanced customer relationships by responding promptly and accurately to enquiries.
- Built rapport with customers for effective relationship.
- Collaborated with team members to achieve collective sales targets.
- Recorded weekly sales calls and values on record sheet.
- Received incoming direct sales enquiries via phone, website, email and referral partners.
- Established long-lasting customer relationships to maximise sales opportunities and repeat business for the Paul Mitchell brand.
Education
GCSEs -
Hewitt School
Norwich 07.1989
Skills
- Patient care support
- Discretion handling
- Postal sorting
- Knowledge of fire safety
- Time efficiency
- Efficient coordination
- Customer Service
- Conflict Resolution
- Microsoft Office
- Training and mentoring
- Efficient multitasking
- Safety protocols
- Hospitality services
- Compassionate care
- Basic first aid
- Preventive maintenance
- Maintenance scheduling
- Training new staff
Certification
Level 2 Road and Time Trial Coach
Level 2 Para Cycling Coach
Wheels for all instructor
Bikeability instructor
Timeline
College Porter
Downing College
08.2019 - Current
Bikeability Instructor
Solihull Metropolitan Borough Council
02.2018 - 07.2019
Park Ranger
Cambridge Sports Lakes Trust
08.2010 - 01.2018
Customer account manager
Turners of Soham
01.2000 - 07.2010
Client manager
Woodgreen Enterprises Ltd
08.1995 - 01.2000
Telesales executive
Starline Ltd
05.1990 - 06.1995
GCSEs -
Hewitt School
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