Bryn Howard
South Shields,South Tyneside
Summary
Offering strong customer service and communication skills, with knack for multitasking and attention to detail. Knowledgeable about coffee brewing techniques and maintaining clean, welcoming environment. Ready to use and develop teamwork, time management, and problem-solving skills in front Of House role.
Experienced in café operations with focus on customer service and quality coffee preparation. Can enhance customer experience with engaging interaction and swift, yet careful, handling of orders. Skills include knowledge of various coffee brewing methods, latte art proficiency, and ability to maintain calm during peak hours.
Friendly Barista with extensive experience in delivering exceptional customer service and creating welcoming atmosphere. Skilled in crafting high-quality beverages and handling busy periods with ease. Known for fostering customer loyalty and maintaining clean, organised workspace.
Reliable cafe assiatnt offering friendly and outgoing service. Delivers consistent food quality and cafe cleanliness to boost customer satisfaction. Holds [Software] POS knowledge.
Enthusiastic Cafe Assistant bringing a positive can-do attitude to any job for continued customer satisfaction. Providing professional, accurate and timely service in [Task] and [Task]. [Area of certification] certified.
Friendly and reliable individual seeking role as Cafe Assistant. Possesses strong communication and customer service skills, alongside knack for multitasking and teamwork. Aims to create welcoming environment and enhance customer satisfaction.
Friendly Cafe Assistant with knack for customer service and creating welcoming environment. Known for enhancing team morale and boosting customer satisfaction through attentive service and positive attitude. Consistently recognised for quick problem-solving and maintaining clean, organised workspace.
Enthusiastic professional with focus on customer service in fast-paced hospitality settings. Possessing unique skills in multitasking and managing high-pressure situations to ensure guest satisfaction. Able to create welcoming environments and contribute to team success with strong communication and interpersonal skills.
Overview
9
9
years of professional experience
1
1
Certification
Work history
Volunteer Porter
Newcastle Hospital
Newcastle upon Tyne, Newcastle upon Tyne
2025.09 - Current
- Supported visitors with directions around the hospital, enhancing user experience.
- Extended support during patient admissions process, escorting them from reception area to respective wards and rooms.
- Organised transport for discharged patients to their homes.
- Facilitated hospital's smooth operation by delivering supplies as required.
- Promoted health and safety regulations across the hospital setting through regular checks on fire exits and equipment safety measures.
Cafe worker
Seachange CIC
South Shields, South Tyneside
2019.04 - Current
- Followed all cafe policies and procedures diligently for consistency in service quality.
- Utilised up-selling techniques for increased revenue generation.
- Maintained clean and organised work area, contributing to efficient service delivery.
- Prepared hot and cold beverages for customers' satisfaction.
- Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
- Dealt with customer queries and complaints, ensuring high level of customer satisfaction.
- Assisted in training new staff members, helping them acclimatise quickly to job demands.
- Kept up-to-date knowledge about menu items, guiding customers effectively.
- Engaged with customers in a polite manner, fostering a welcoming environment.
Board director
Sea Change CIC
South Shields, South Tyneside
2019.04 - Current
- Championed corporate social responsibility initiatives, enhancing company reputation.
- Facilitated staff development programs for increased productivity.
- Fostered innovation within the organisation, leading to product diversification.
- Executed board decisions with full compliance to regulations.
- Steered company through periods of change without compromising service delivery.
- Influenced industry standards by advocating ethical practices.
- Led organisational restructuring to enhance operational efficiency.
Kids club Sssiatant
WAVES Addiotional Needs Support Group
Jarrow, South Tyneside
2017.08 - 2021.08
- Welcomed new members to the club, fostering an inclusive environment.
- Cultivated positive relationships amongst members through regular interaction and engagement activities.
- Supported efforts towards improving safety standards within the club premises.
- Facilitated equipment maintenance and repair, ensuring uninterrupted service provision.
- Assisted in training new staff members resulting in a well-prepared team.
Education
NVQ Level 2 - Maths ICT English
AutismAble CIC
South Shields, South Tyneside 02/2017 - 06/2021
Skills
- Patient transport
- Patient care support
- NHS standards knowledge
- Health and safety
- Safety procedures
- Logistics support
- Efficient coordination
- Time efficiency
- Inventory management
- Guest services
- English fluency
- Training new staff
- Discretion handling
Affiliations
- cinema holidays socialising with friends and family
Accomplishments
Duke of Ed Gold award
silver training horse
excellence porter award
5 years service porter
above and beond porter
Certification
Driving licence
Languages
English
Elementary
References
References available upon request.
Timeline
Volunteer Porter
Newcastle Hospital
2025.09 - Current
Cafe worker
Seachange CIC
2019.04 - Current
Board director
Sea Change CIC
2019.04 - Current
Kids club Sssiatant
WAVES Addiotional Needs Support Group
2017.08 - 2021.08
NVQ Level 2 - Maths ICT English
AutismAble CIC
02/2017 - 06/2021