Steven McLaughlin

Improved dealer performance through customised management strategies. through tailored management consultancy support. Increased sales by developing targeted promotional strategies. and strengthened profit outcomes with targeted dealer assistance. Ensured high customer service quality by training staff on best practices. through structured aftersales handling and adherence to FCA compliance.

• Developed successful strategies and policies, meeting organisational needs and implementing improvements.
• Monitored operations to keep processes aligned with targets and matching forecasts.
• Kept organisation in compliance with regulations and internal requirements.

• Managed stock levels to facilitate regular turnover and optimise purchasing processes.
• Enhanced customer satisfaction index and Judge scores through targeted feedback initiatives.
• Collaborated with sales team to deliver effective training and ensure timely follow-up on leads.
• Assisted general sales manager with sales execution and reporting, contributing to informed decision-making.
• Dealing with Finance companies and FCA compliance on a daily basis

• Managed day-to-day dealership operations and coordinated staff duties to ensure smooth workflow and customer satisfaction.
• Assumed role of sales manager and business manager during staff absences.
• Oversaw finance and insurance products, ensuring FCA complaints readiness and compliance with regulatory standards.
• Supervised stock purchasing and coordinated overage disposal to optimise inventory for resale clearance.