Caroline Gate

Working alongside clients and solicitors in Butterworths conveyancing department, dealing with the sale and purchase of residential and commercial property. Processing full applications and dealing with fraud and money laundering checks including full assessment of funds relating to property purchase. Client ID checks due diligence of client’s identification.

Ensuring all due diligence checks related to client funding and Identification are addressed and completed correctly, liaising with clients and solicitors to ensure correct information is received to ensure a smooth and efficient service.

A great knowledge and understanding of the mortgage and conveyancing process involved in property sale and purchase.

• Established and implemented preventive measures for stopping fraud.
• Assessed documentation to determine if fraud occurred.
• Adhered to best business practices and etiquette to comply with guidelines and procedures.
• Handled various day-to-day admin responsibilities to maintain smooth business operations.
• Took on additional tasks on manager's request.
• Responded to telephone enquiries from clients, vendors and members of public.
• Managed database to maintain updated records and accuracy.

• Liaised with clients via phone, email and face-to-face, utilising expertise and product knowledge to effectively provide bank products advice and guidance.
• Maintained existing client relationships, delivering innovative solutions and excellent service to encourage client retention.
• Participated in weekly training opportunities to maintain up to date knowledge on regulatory and banking knowledge.
• Consistently met and exceeded revenue targets, recommending alternative solutions for clients who did not pass credit analysis.
• Assisted with integration of new practices, ensuring minimal impact on daily operations.
• Facilitated customer follow-up, using in-house CRM to update account details.
• Maintained accurate records and documentation, resulting in zero audit findings in internal and external audits.
• Helped customers with loan and mortgage applications, conducting interviews to determine most suitable options.
• Consistently met service quality targets by maintaining in-depth knowledge of bank products, services and best practices.
• Maximised customer satisfaction, educating customers on options for managing financial transactions by leveraging technology, tools and resources.
• Identified and mitigated potential fraud and transaction risks.
• Observed procedures regarding financial and customer information to prevent possible breaches and data misuse.
• Ensured safety and confidentiality of clients and bank assets, adhering to bank security policies across all tasks.
• Accurately calculated debt-to-income ratios, employing assessment profiles in determining creditworthiness.
• Reviewed mortgage loan applications with mandate limits.
• Researched applicant's employment and financial history to help determine accuracy of application and documents.
• Achieved client satisfaction score by delivering high-quality customer service and efficient turnaround.
• Made loan eligibility decisions and approved or rejected applications after checking financial statements and credit histories.

• Consistently met service quality targets by maintaining in-depth knowledge of bank products, services and best practices.
• Reconciled cash drawer and resolved discrepancies.
• Logged cashier's cheques and other transactions to maintain accuracy of account records.
• Promoted products or services to each customer to consistently achieve sales targets.
• Maximised customer satisfaction, educating customers on options for managing financial transactions by leveraging technology, tools and resources.
• Identified and mitigated potential fraud and transaction risks.
• Upheld strict financial controls by keeping funds secure and accurately transferring monies.

• Managed day-to-day store operations, including supervision and assignment delegation for 5-member team.
• Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
• Consistently exceeded productivity targets by monitoring and improving individual and team performance.
• Employed outstanding communication and conflict-resolution abilities to deftly resolve customer complaints.
• Oversaw store opening and closing, including reconciling cash drawers and making bank deposits.
• Upskilled staff as required through targeted training opportunities, enhancing team capabilities.