Georgios Zoumplias

Designing and developing an original browser-based online RPG game from the ground up, covering game mechanics, economy systems, UI design, and backend architecture.

Developing an AI-powered automated Dungeon Master system for D&D-style tabletop gameplay, incorporating dynamic storytelling logic, rule processing, and a subscription-based service model.

Writing full-stack code across both projects using TypeScript and JavaScript, applying software engineering principles to build scalable and maintainable systems.

Managing the full product development lifecycle independently, including concept design, technical planning, development, testing, and roadmap management.

Integrating AI and API technologies to power intelligent in-game systems, demonstrating advanced technical ability and innovation in applied AI development.

• Delivered expert customer support across specialist insurance products including classic cars, kit cars, supercars, and motorhomes, consistently adhering to FCA regulatory standards and internal procedures.
• Resolved complex customer queries efficiently, maintaining high standards of data accuracy and compliance within KGM systems to protect audit integrity.
• Accurately captured and maintained customer and policy information, safeguarding data quality and ensuring full audit readiness at all times.
• Proactively updated product knowledge and completed compliance training to maintain strong service standards in a fast-paced, regulated environment.
• Identified information gaps, inconsistencies, and escalation cases, directing them to the appropriate teams to ensure prompt and accurate resolution.
• Managed high volumes of customer interactions daily, consistently balancing accuracy, customer experience, and turnaround time targets.

Independently authored, edited, and self-published the fantasy novel 'Whispers of Silver and Shadow' via Amazon KDP, managing the full publication process from manuscript to market.

Developed a compelling narrative across a full-length novel, demonstrating advanced creative writing, storytelling, and long-form content production skills.

Managed all aspects of self-publishing including book formatting, metadata optimisation, and product listing on the Amazon platform.

Demonstrated strong self-discipline, project management, and initiative in completing and publishing a major creative project independently alongside full-time employment.

Founded and operate STLCrafters, an independent Etsy store selling original 3D-printable STL design files, managing all aspects of the business from design to customer service.

Created and designed a growing catalogue of original 3D models and printable assets, demonstrating strong creative, technical, and digital design skills.

Managed product listings, pricing, SEO-optimised descriptions, and shop presentation to maximise visibility and sales on the Etsy marketplace.

Handled all customer communications, order fulfilment, and aftersales support, maintaining high customer satisfaction and positive reviews.

Demonstrated entrepreneurial initiative and business acumen in building and growing an independent digital product business from scratch alongside full-time employment.

• Logged, triaged, and resolved IT incidents and service requests using ServiceNow, ensuring all relevant information was captured accurately and SLAs were met.
• Administered user accounts, access permissions, and password resets via Active Directory and Office 365, supporting a large end-user base efficiently.
• Served as the single point of contact for IT support queries, managing incidents through to full resolution and escalating to second-line teams where necessary.
• Proactively communicated incident status and resolution progress to customers and stakeholders, maintaining transparency and high customer satisfaction.
• Troubleshot hardware, software, and network issues for end users, applying technical knowledge to deliver effective solutions in a timely manner.
• Maintained and updated the Incident Management System with detailed records, contributing to accurate reporting and continual service improvement.

• Operated an Asda Home Shopping delivery van safely across scheduled routes, consistently achieving punctual delivery to customers throughout the Peterborough area.
• Delivered a high standard of customer service on the doorstep, handling queries and complaints professionally to maintain customer satisfaction.
• Managed in-store order picking accurately, ensuring correct items were selected and packed to minimise errors and returns.
• Maintained vehicle safety and roadworthiness through regular checks, promptly reporting any faults or maintenance requirements.
• Worked flexibly across shifts, adapting to changing workloads and demonstrating strong time management to meet daily targets.

• Playtested AAA and commercial video game titles across multiple platforms, identifying functional bugs, gameplay issues, and performance inconsistencies.
• Documented and tracked defects using Jira, writing detailed bug reports with clear reproduction steps to support developer resolution workflows.
• Verified bug fixes and implemented patches, conducting regression testing to confirm issues were fully resolved prior to release.
• Contributed to ensuring titles met market-readiness standards, delivering a polished and high-quality player experience at launch.
• Supported the QA team by taking ownership of assigned test cases and proactively flagging risks to improve overall testing coverage and efficiency.

• Performed language quality assurance testing on AAA video game titles, identifying linguistic errors, translation inconsistencies, and cultural appropriateness issues for target markets.
• Reported language bugs, spelling mistakes, and terminology errors using Jira, producing clear documentation to support developer and translation team workflows.
• Verified that previously reported language issues had been correctly implemented and resolved, conducting thorough regression checks before milestone submissions.
• Ensured localised game content was culturally appropriate and market-ready, contributing to a polished, immersive player experience in the target language.
• Collaborated within the LQA team to maintain consistent standards, sharing knowledge and supporting continuous improvement of testing processes.

• Prepared and presented a range of dishes to a high standard, adhering strictly to recipes, portion control, and food safety procedures.
• Managed daily kitchen opening and closing procedures, ensuring the work area was set up, stocked, and compliant with hygiene standards.
• Monitored and rotated stock levels, arranging deliveries and checking refrigeration temperatures to minimise wastage and ensure food safety compliance.
• Upheld rigorous standards of cleanliness across kitchen and preparation areas, consistently meeting health, hygiene, and safety requirements.

• Managed the full kitchen operation across shifts, overseeing food preparation, hygiene standards, and staff workflow to maintain consistent service quality.
• Sourced and ordered stock from suppliers and partners, negotiating deliveries to ensure kitchen supplies were maintained without interruption.
• Maintained strict compliance with health, hygiene, and food safety regulations, ensuring all team members followed correct procedures at all times.
• Monitored fridge and freezer temperatures and conducted regular stock rotation, reducing wastage and upholding food safety standards.
• Supported junior kitchen staff, providing on-the-job guidance to maintain quality, consistency, and team performance during busy service periods.

• Opened and closed the kitchen on a daily basis.
• Prepared goods, arranged deliveries, and checked fridge and freezer temperatures.
• Cleaned kitchen and preparation areas daily and monitored stock levels.
• Maintained high standards of quality control, hygiene, and health and safety.

• Opened and closed the kitchen on a daily basis.
• Prepared goods, arranged deliveries, and checked fridge and freezer temperatures.
• Cleaned kitchen and preparation areas daily and monitored stock levels.
• Maintained high standards of quality control, hygiene, and health and safety.

• Oversaw day-to-day restaurant operations during scheduled shifts, ensuring smooth service delivery and maintaining high standards throughout.
• Drove business performance by planning and executing promotional events and discount schemes to attract customers and boost revenue.
• Handled customer queries and complaints promptly and professionally, maintaining a positive dining experience and resolving issues to the customer's satisfaction.
• Managed reservations and front-of-house coordination, organising seating and schedules to maximise efficiency during peak service periods.
• Supported the senior management team with daily operational tasks, deputising in their absence and ensuring continuity of service.

• Completed daily food and goods delivery routes across Larissa, Greece, ensuring timely and accurate delivery to residential customers.
• Maintained a professional, friendly manner when interacting with customers on the doorstep, representing the business positively at all times.
• Planned and coordinated delivery schedules efficiently, managing time and routes to meet multiple commitments within set deadlines.
• Ensured all deliveries were handled carefully and vehicle was maintained in good working order, reporting any issues promptly.

• Assisted the head chef in preparing and cooking a full range of dishes, following recipes and presentation standards to maintain quality and consistency.
• Managed daily kitchen setup and close-down procedures, ensuring the work area was clean, stocked, and compliant with hygiene regulations.
• Monitored and rotated stock levels, arranged deliveries, and checked refrigeration temperatures to minimise waste and ensure food safety.
• Maintained strict cleanliness and hygiene standards across all preparation areas, consistently meeting health and safety requirements.
• Developed hands-on culinary skills including meat preparation, cutting, marinating, and grilling across a variety of dishes.

• Assisted customers with internet access, hardware queries, and general IT support at a busy internet cafe environment.
• Delivered a friendly and professional customer service experience, handling a high volume of daily visitors with patience and efficiency.
• Provided technical guidance to customers using computers, printers, and other peripheral equipment, resolving issues quickly to minimise disruption.
• Maintained the cleanliness and operational readiness of the facility, ensuring all workstations and equipment were functioning correctly.

• Maintained, repaired, and upgraded computers and network infrastructure across the cafe, ensuring maximum uptime and a reliable experience for all users.
• Diagnosed and resolved hardware, software, and network connectivity issues promptly, minimising downtime and maintaining customer satisfaction.
• Managed the ISP supplier relationship and coordinated with external technical vendors to ensure consistent internet service delivery.
• Configured and monitored local area network (LAN) systems, ensuring stable connections across all workstations.
• Provided first-line technical support to customers, assisting with computer usage, printing, and general IT queries in a patient and helpful manner.