Stephen McDonald
Forfar,Angus
Summary
Accomplished sales professional with a strong focus on target-oriented goals and direct sales expertise. Demonstrates proficiency in meeting sales goals, resolving customer objections, and employing effective selling techniques. Skilled in customer engagement and cash handling, ensuring exceptional customer service and satisfaction. Committed to driving sales success and fostering positive customer relationships. I have had various leadership roles in where i have been responsible for rotas, training and above all making sure that the job required is completed and fairness is observed at all times. I am a hardworking, loyal, reliable and motivated individual who strives for new challenges.
Overview
29
29
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Sales advisor
Sky Retail Stores
Dundee, Dundee City
2009.05 - Current
- Actively promoting and selling Sky's various products including TV, Broadband and Mobile.
- Working towards weekly and monthly KPIs.
- Supporting my team leader with managerial tasks such as taking part in managers calls, organising rotas and training other advisors.
- Delivered excellent customer service by addressing and resolving queries.
Playworker
Craigiebarn Owls Out of School Care
Dundee, Dundee City
2009.01 - 2009.05
- Liaised with parents as they dropped off/picked up their children answering any of their queries and providing feedback as appropriate on the welfare of their child.
- Developed strong rapport with children by actively engaging in creative play and learning activities.
- Maintained safe and secure environment for children through vigilant monitoring of playground activities.
Customer service officer
Royal Bank of Scotland
Forfar, Angus
2005.11 - 2009.01
- Primarily worked as a cashier serving the public and on the business cash dealing with business customers.
- I completed training in order to conduct interviews with customers on a 1-1 basis.
- Followed company guidelines to ensure consistent quality of service.
- Improved customer satisfaction by providing prompt and efficient service.
Playworker
Mearns After-School Care
Glasgow, Glasgow City
2004.06 - 2005.11
- Liaised with parents as they dropped off/picked up their children answering any of their queries and providing feedback as appropriate on the welfare of their child.
- Developed strong rapport with children by actively engaging in creative play and learning activities.
- Maintained safe and secure environment for children through vigilant monitoring of playground activities.
Travel consultant
TUI
Glasgow, Glasgow City
2002.10 - 2005.11
- Responsible for maintaining good product knowledge for a wide range of locations worldwide.
- I assisted customers to identify holidays that would satisfy their needs.
- I provided quality customer service using the telephone within a busy call centre environment.
- I provided quality advice on legal requirements regarding passports, visas and insurance in various destinations.
Produce Assistant Controller
Safeway
Glasgow, Glasgow City
1998.03 - 2002.10
- Enhanced store cleanliness with diligent maintenance tasks.
- Contributed to stock rotation, maintaining optimum freshness.
- Provided quality customer service to customers on the shop floor.
- I was responsible for monitoring staff levels to ensure a smooth running of the department, maintaining a fair working environment for staff and a good service for the customers.
Sales assistant
Co-op Food
Clydebank, West Dunbartonshire
1996.08 - 1998.03
- My first part time job whilst still attending school
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Managed till operations smoothly, reducing waiting time for customers.
- Worked on the shop floor assisting with stock replenishment.
Education
HNC - Travel and Tourism
Reid Kerr College
Paisley, Renfrewshire 2002.08 - 2003.05
Standard Grade - Maths, English, Computing, French, PE, Geography, Science, Craft and Design
Cleveden Secondary School
Glasgow, Glasgow CitySkills
- Target oriented goals
- Direct sales expertise
- Meeting sales goals
- Resolving customer objections
- Selling techniques
- Customer engagement
- Cash handling
- Customer Service
Affiliations
- Coaching my sons football team
- Football
- Snooker
- Spending quality family time
Certification
Full UK Driving Licence
References
References available upon request.
Timeline
Sales advisor
Sky Retail Stores
2009.05 - Current
Playworker
Craigiebarn Owls Out of School Care
2009.01 - 2009.05
Customer service officer
Royal Bank of Scotland
2005.11 - 2009.01
Playworker
Mearns After-School Care
2004.06 - 2005.11
Travel consultant
TUI
2002.10 - 2005.11
HNC - Travel and Tourism
Reid Kerr College
2002.08 - 2003.05
Produce Assistant Controller
Safeway
1998.03 - 2002.10
Sales assistant
Co-op Food
1996.08 - 1998.03
Standard Grade - Maths, English, Computing, French, PE, Geography, Science, Craft and Design
Cleveden Secondary School