Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Stephen McDonald

Forfar,Angus

Summary

Accomplished sales professional with a strong focus on target-oriented goals and direct sales expertise. Demonstrates proficiency in meeting sales goals, resolving customer objections, and employing effective selling techniques. Skilled in customer engagement and cash handling, ensuring exceptional customer service and satisfaction. Committed to driving sales success and fostering positive customer relationships. I have had various leadership roles in where i have been responsible for rotas, training and above all making sure that the job required is completed and fairness is observed at all times. I am a hardworking, loyal, reliable and motivated individual who strives for new challenges.

Overview

29
29
years of professional experience
1
1
year of post-secondary education
1
1
Certification

Work History

Sales advisor

Sky Retail Stores
Dundee, Dundee City
05.2009 - Current
  • Actively promoting and selling Sky's various products including TV, Broadband and Mobile.
  • Working towards weekly and monthly KPIs.
  • Supporting my team leader with managerial tasks such as taking part in managers calls, organising rotas and training other advisors.
  • Delivered excellent customer service by addressing and resolving queries.


Playworker

Craigiebarn Owls Out of School Care
Dundee, Dundee City
01.2009 - 05.2009
  • Liaised with parents as they dropped off/picked up their children answering any of their queries and providing feedback as appropriate on the welfare of their child.
  • Developed strong rapport with children by actively engaging in creative play and learning activities.
  • Maintained safe and secure environment for children through vigilant monitoring of playground activities.

Customer service officer

Royal Bank of Scotland
Forfar, Angus
11.2005 - 01.2009
  • Primarily worked as a cashier serving the public and on the business cash dealing with business customers.
  • I completed training in order to conduct interviews with customers on a 1-1 basis.
  • Followed company guidelines to ensure consistent quality of service.
  • Improved customer satisfaction by providing prompt and efficient service.

Playworker

Mearns After-School Care
Glasgow, Glasgow City
06.2004 - 11.2005
  • Liaised with parents as they dropped off/picked up their children answering any of their queries and providing feedback as appropriate on the welfare of their child.
  • Developed strong rapport with children by actively engaging in creative play and learning activities.
  • Maintained safe and secure environment for children through vigilant monitoring of playground activities.

Travel consultant

TUI
Glasgow, Glasgow City
10.2002 - 11.2005
  • Responsible for maintaining good product knowledge for a wide range of locations worldwide.
  • I assisted customers to identify holidays that would satisfy their needs.
  • I provided quality customer service using the telephone within a busy call centre environment.
  • I provided quality advice on legal requirements regarding passports, visas and insurance in various destinations.

Produce Assistant Controller

Safeway
Glasgow, Glasgow City
03.1998 - 10.2002
  • Enhanced store cleanliness with diligent maintenance tasks.
  • Contributed to stock rotation, maintaining optimum freshness.
  • Provided quality customer service to customers on the shop floor.
  • I was responsible for monitoring staff levels to ensure a smooth running of the department, maintaining a fair working environment for staff and a good service for the customers.

Sales assistant

Co-op Food
Clydebank, West Dunbartonshire
08.1996 - 03.1998
  • My first part time job whilst still attending school
  • Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
  • Managed till operations smoothly, reducing waiting time for customers.
  • Worked on the shop floor assisting with stock replenishment.

Education

HNC - Travel and Tourism

Reid Kerr College
Paisley, Renfrewshire
08.2002 - 05.2003

Standard Grade - Maths, English, Computing, French, PE, Geography, Science, Craft and Design

Cleveden Secondary School
Glasgow, Glasgow City

Skills

  • Target oriented goals
  • Direct sales expertise
  • Meeting sales goals
  • Resolving customer objections
  • Selling techniques
  • Customer engagement
  • Cash handling
  • Customer Service

Affiliations

  • Coaching my sons football team
  • Football
  • Snooker
  • Spending quality family time

Certification

Full UK Driving Licence

References

References available upon request.

Timeline

Sales advisor

Sky Retail Stores
05.2009 - Current

Playworker

Craigiebarn Owls Out of School Care
01.2009 - 05.2009

Customer service officer

Royal Bank of Scotland
11.2005 - 01.2009

Playworker

Mearns After-School Care
06.2004 - 11.2005

Travel consultant

TUI
10.2002 - 11.2005

HNC - Travel and Tourism

Reid Kerr College
08.2002 - 05.2003

Produce Assistant Controller

Safeway
03.1998 - 10.2002

Sales assistant

Co-op Food
08.1996 - 03.1998

Standard Grade - Maths, English, Computing, French, PE, Geography, Science, Craft and Design

Cleveden Secondary School

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Stephen McDonald