Rachel Leach
WELLINGBOROUGH,United Kingdom
Summary
Psychology undergraduate at Nottingham Trent University, graduating July 2025, with strong skills in customer service, teamwork, and communication. Specialises in psychological development of youth, aiming to impact youth justice or social work sectors. Proven ability to engage effectively with diverse individuals in dynamic environments, fostering understanding and support.
Overview
7
7
years of professional experience
46
46
years of post-secondary education
Work history
Sales advisor
Superdrug
Rushden, Northamptonshire
2023.07 - Current
- Suggested suitable products to customers for enhanced shopping experience.
- Worked extended hours during holiday season managing high customer footfall.
- Boosted brand reputation with demonstration of product knowledge.
- Delivered excellent customer service by addressing and resolving queries.
- Facilitated smooth checkout process, enhancing customer satisfaction levels.
- Participated in team meetings contributing valuable ideas for sales improvement.
- Resolved customer complaints swiftly, maintaining company reputation.
- Educated customers on warranties and return policies for transparency.
Waitress assistant
Jeyes of Earls Barton
Earls Barton, Northamptonshire
2022.06 - 2022.09
- Enhanced dining experience through friendly interaction with customers.
- Assisted in food preparation, ensuring prompt service during busy times.
- Worked closely with kitchen staff members to understand dietary needs of specific clients.
- Supported inventory management by maintaining accurate stock records of supplies.
Crew member
McDonalds
Wellingborough, Northamptonshire
2021.04 - 2022.02
- Handled high-pressure situations calmly providing solutions promptly.
- Collaborated with team members to maintain a friendly work environment promoting productivity.
- Provided personalised customer service fostering loyalty amongst clients.
- Operated cash registers accurately, ensuring proper handling of transactions.
Retail assistant
JD Sports
Rushden, Northamptonshire
2020.10 - 2021.05
- Assisted in stock replenishment to maintain store appearance.
- Ensured visual merchandising standards with regular display updates.
- Delivered excellent customer service by answering queries and providing product information.
- Boosted sales through suggestive selling techniques.
- Participated in seasonal sale preparations by arranging promotional displays strategically.
Waitress assistant
Irchester country park
Irchester, Northamptonshire
2018.07 - 2018.08
- Enhanced customer service by promptly taking orders and delivering food.
- Followed health regulations whilst handling food, promoting safe practices.
- Prepared hot beverages for customers on demand, increasing overall satisfaction rate.
Work experience, After school club assistant
Lask
Wellingborough, Northamptonshire
2019.09 - 2019.10
- Ensured safety of pupils during extracurricular activities for an accident-free environment.
- Displayed empathy when interacting with troubled students, aiding their sense of comfort.
- Addressed behavioural issues promptly, restoring harmony within the group.
Work experience, Teaching assistant
Milton Keynes Preparatory School
Milton Keynes, West Midlands
2024.01 - 2024.01
- Facilitated active learning environments with engaging teaching aids and resources.
- Offered one-on-one guidance to struggling students for improved academic performance.
- Ensured safety of pupils during extracurricular activities for an accident-free environment.
- Supervised students in classrooms, halls, cafeterias, and gymnasiums providing safe, supportive environment.
Education
GCSEs - English Language
Weavers Academy
Wellingborough, Northamptonshire 2015.09 - 2020.03
GCSEs - English literature
Weavers Academy
Wellingborough, Northamptonshire 2015.09 - 2020.03
GCSEs - Mathematics
Weavers Academy
Wellingborough, Northamptonshire 2015.09 - 2020.03
GCSEs - Biology
Weavers Academy
Wellingborough, Northamptonshire 2015.09 - 2020.03
GCSEs - Chemistry
Weavers Academy
Wellingborough, Northamptonshire 2015.09 - 2020.09
GCSEs - Physics
Weavers Academy
Wellingborough, Northamptonshire 2015.09 - 2020.03
GCSEs - History
Weavers Academy
Wellingborough, Northamptonshire 2015.09 - 2020.03
GCSEs - Geography
Weavers Academy
Wellingborough, Northamptonshire 2015.09 - 2020.03
BTEC - Sport
Weavers Academy
Wellingborough, Northamptonshire 2015.09 - 2020.03
A-Levels - Psychology
Wollaston School
Wollaston, Northamptonshire 2020.09 - 2022.06
A-Levels - Sociology
Wollaston School
Wollaston, Northamptonshire 2020.09 - 2022.07
A-Levels - Geography
Wollaston School
Wollaston, Northamptonshire 2020.09 - 2022.07
Bachelor of Science - Psychology
Nottingham Trent University
NottinghamSkills
- Responsive listening
- Results-Driven attitude
- Meeting sales goals
- Resolving customer objections
- Adaptive selling
- Target oriented goals
- Responsive engagement
- Drink serving
- Communication excellence
- Leadership potential
- Fast-Paced work adaptability
- Communication proficiency
- Health and Safety Compliance
- Team player
- Cash handling
- Customer Service
- Product knowledge
- Patience and tolerance
- Learning strategies delivery
- Safeguarding regulations compliance
- Learner engagement
Affiliations
- Gym
- Football
- Music
Timeline
Work experience, Teaching assistant
Milton Keynes Preparatory School
2024.01 - 2024.01
Sales advisor
Superdrug
2023.07 - Current
Waitress assistant
Jeyes of Earls Barton
2022.06 - 2022.09
Crew member
McDonalds
2021.04 - 2022.02
Retail assistant
JD Sports
2020.10 - 2021.05
A-Levels - Psychology
Wollaston School
2020.09 - 2022.06
A-Levels - Sociology
Wollaston School
2020.09 - 2022.07
A-Levels - Geography
Wollaston School
2020.09 - 2022.07
Work experience, After school club assistant
Lask
2019.09 - 2019.10
Waitress assistant
Irchester country park
2018.07 - 2018.08
GCSEs - English Language
Weavers Academy
2015.09 - 2020.03
GCSEs - English literature
Weavers Academy
2015.09 - 2020.03
GCSEs - Mathematics
Weavers Academy
2015.09 - 2020.03
GCSEs - Biology
Weavers Academy
2015.09 - 2020.03
GCSEs - Chemistry
Weavers Academy
2015.09 - 2020.09
GCSEs - Physics
Weavers Academy
2015.09 - 2020.03
GCSEs - History
Weavers Academy
2015.09 - 2020.03
GCSEs - Geography
Weavers Academy
2015.09 - 2020.03
BTEC - Sport
Weavers Academy
2015.09 - 2020.03
Bachelor of Science - Psychology
Nottingham Trent University