Shannon O'Brien
Sunderland,Tyne and wear
Summary
A results-driven professional with a strong focus on achieving target-oriented goals and meeting sales objectives. Demonstrates expertise in resolving customer objections and enhancing customer engagement through effective selling techniques. Proficient in time management mastery, ensuring time efficiency while adhering to data privacy regulations. Possesses foundational knowledge of search engine optimisation and excels in customer profiling to drive business success. Experience of working with vulnerable customers and enforcing TCF.
Overview
1
1
year of professional experience
Work history
Sales advisor
Kura
Sunderland , tyne and wear
01.2025 - Current
- Assisted customers in selecting products that met their needs and preferences.
- Provided detailed information about product features and benefits to enhance customer understanding.
- Maintained a clean and organised sales area to create a welcoming environment for customers.
- Collaborated with team members to ensure smooth operation during busy periods of customer traffic.
- Logged call details and customer information in secure systems, improving data collection measures.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Improved call metric standards to exceed performance KPI targets.
- Used outstanding problem solving and communication skills to appease dissatisfied customers.
- Maintained detailed knowledge of product portfolios to competently inform customers.
- Continually updated customer databases, ensuring compliance with data protection/ GDPR.
- Achieved performance targets, aiding department progression towards sales goals.
Education
NVQ Level 2 - Business sector
Intermediate level apprenticeship in customer services.
Sunderland 03.2013 - 03.2013
NVQ Level 2 - Customer services
EDEXCEL BTEC LEVEL 2 CUSTOMER SERVICES
Sunderland 09.2012 - 09.2012
Skills
- Target oriented goals
- Meeting sales goals
- Resolving customer objections
- Customer engagement
- Selling techniques
- Time management mastery
- Data privacy regulations
- Search engine optimization basics
- Time efficiency
- Customer profiling
Timeline
Sales advisor
Kura
01.2025 - Current
NVQ Level 2 - Business sector
Intermediate level apprenticeship in customer services.
03.2013 - 03.2013
NVQ Level 2 - Customer services
EDEXCEL BTEC LEVEL 2 CUSTOMER SERVICES
09.2012 - 09.2012
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