Sharan Joszef Krishna Kumar
Belfast,County Antrim
Summary
Dynamic sales professional with extensive expertise in technical product understanding and direct sales. Demonstrates a results-driven attitude, consistently meeting sales goals through adaptive selling techniques and effective networking. Skilled in business-to-business selling, maintaining client relationships, and resolving customer objections, ensuring high levels of customer retention and satisfaction. Proficient in utilising customer relationship management software to enhance lead generation and cross-selling opportunities. Career focus on achieving target-oriented goals while fostering long-term client partnerships.
Overview
4
4
years of professional experience
1
1
Certification
Work history
Inbound Sales Advisor
Concentrix
Belfast, County Antrim
2025.02 - Current
Learnt about EE and BT products for incoming customers. Made sales for new and existing customers. Focused on selling Broadband regrades, Mobile plans, and TV packages. Tested new strategies for upselling and communication to drive sales.
Sales Associate
Aeras Incorporation
Chennai, Tamil Nadu
2022.10 - 2024.07
Learnt HVAC technologies in order to advise customers on the right product for their purpose. Took care of B2B and B2C sales. Experienced with clients and suppliers from various countries and backgrounds. Provided sales support and helped with the expansion into the South Asian market from the middle east
Backend Developer Intern
CyberSecurityWorks
Chennai, Tamil Nadu
2022.09 - 2022.10
Provided backend support for developing data collection systems for an upcoming application set for government purposes. Gained experience on using Python and other web scraping technologies which was previously learnt in theory
Education
Bachelor of Technology - Computer Science and Education Specialised in Artificial Intelligence and Machine Learning
Vellore Institute of Technology, Chennai
Chennai, Tamil Nadu 06/2019 - 06/2025
Master of Science - International Business
Ulster Univeristy
Londonderry, Northern Ireland 09/2024 - 09/2025
Skills
- Technical product understanding
- Meeting sales goals
- Trade show attendance
- Field sales experience
- Resolving customer objections
- Results-Driven attitude
- Adaptive selling
- Target oriented goals
- Responsive listening
- Business-To-Business selling
- Direct sales expertise
- Customer relationship management software
- Effective networking
- Maintaining client relationships
- Telesales mastery
- Lead generation
- Customer retention
- Cross-selling
- Selling techniques
- Persuasive speaking
Certification
Highfield Level 2 Award Door Supervisors in the Private Security Industry
Highfield Level 3 Award in Emergency First Aid at Work
AWS Foundation in Cloud Computing
Languages
English
Fluent
Tamil
Native
Arabic
Elementary
References
References available upon request.
Timeline
Inbound Sales Advisor
Concentrix
2025.02 - Current
Sales Associate
Aeras Incorporation
2022.10 - 2024.07
Backend Developer Intern
CyberSecurityWorks
2022.09 - 2022.10
Bachelor of Technology - Computer Science and Education Specialised in Artificial Intelligence and Machine Learning
Vellore Institute of Technology, Chennai
06/2019 - 06/2025
Master of Science - International Business
Ulster Univeristy
09/2024 - 09/2025