Stephen Beattie
Middlesbrough,North Yorkshire
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Overview
19
19
years of professional experience
1
1
Certification
Work history
Manager
homes direct 365
Darlington
01.2018 - 09.2025
- Delegated tasks efficiently to maximise productivity.
- Managed a team of 15 staff members
- Facilitated staff training, resulting in better customer service.
- Delivered high-quality products to increase customer satisfaction.
- Maintained inventory control, reduced stock shortages.
- Enforced safety regulations to reduce workplace accidents.
- Led performance reviews, identified areas for improvement.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
driver/warehouse
Homesdirect365
Middlesbrough
01.2011 - 01.2018
- Kept accurate records of all deliveries made during the day.
- Showcased strong ability to handle high pressure situations calmly during peak hours.
- Handled customer complaints professionally, resulted in improved client relations.
- Provided reliable service as a result of meticulous attention to detail.
- Enhanced customer satisfaction with prompt and courteous delivery service.
- Managed time efficiently to meet all delivery deadlines.
- Communicated effectively with customers to confirm deliveries.
- Maintained vehicle cleanliness for a professional appearance.
- Performed daily vehicle inspections to ensure safety.
Warehouse worker
Barker and Stonehouse
Middlesbrough
01.2007 - 01.2009
- Followed health and safety guidelines with diligent use of protective gear.
- Assembled products efficiently, facilitating timely order fulfilment.
- Packed orders accurately to prevent damages during transit.
- Checked incoming shipments, verifying accuracy against invoices or orders.
- Communicated effectively with dispatch teams to ensure prompt deliveries.
- Maintained accurate stock records for easy tracking and retrieval of goods.
Mot assistant
Middlesbrough mot station
Middlesbrough
02.2009 - 01.2011
- Answered phone calls promptly, providing excellent customer service.
- Managed time effectively to meet deadlines.
- Took on additional tasks on manager's request.
Education
GCSEs - Sport And Recreation
Teesside College
MiddlesbroughSkills
- Effective delegating
- Product knowledge and integration
- Crisis handling
- Project oversight
- Safety consciousness
- Leadership skills
- Product knowledge
- Equipment Maintenance
- Inventory management
Affiliations
- Sports and watching Middlesbrough fc
- Getting away in my own caravan on weekends when possible with my 2 dogs
Certification
Full uk driving licence
counter balance licence
flexi truck licence
order picker licence
Timeline
Manager
homes direct 365
01.2018 - 09.2025
driver/warehouse
Homesdirect365
01.2011 - 01.2018
Mot assistant
Middlesbrough mot station
02.2009 - 01.2011
Warehouse worker
Barker and Stonehouse
01.2007 - 01.2009
GCSEs - Sport And Recreation
Teesside College
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