Philip Marsh
Chesterfield,Derbyshire
Summary
Versatile professional demonstrating strengths in team leadership and operational support. Adapts to dynamic environments through effective problem-solving and communication skills. Committed to delivering high-quality results and fostering positive relationships in all professional engagements.
Overview
26
26
years of professional experience
24
24
years of post-secondary education
Work History
Manager
S40
Chesterfield, Derbyshire
03.2024 - Current
- Drove company growth with proactive mindset and results-oriented plans for business operations.
- Set up business contracts, obtained signatures and processed paperwork.
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
Store Manger
Mccolls
Chesterfield, Derbyshire
05.2019 - 02.2024
- Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
- Managed store budget, controlling expenses to ensure financial targets were met.
- Oversaw inventory management, reducing stock loss through effective control measures.
- Stored stock safely and securely to maintain quality of goods.
- Actioned customer feedback to improve product and service provisions.
- Merchandised displays to showcase new and popular items.
- Prepared detailed reports on store performance, presenting findings to senior management for strategic planning.
- Coached employees on upselling techniques, significantly increasing average transaction value.
- Conducted regular performance reviews, setting objectives and targets for individual team members.
- Hit sales targets by seeking opportunities for operational expansion and new customer acquisition.
- Analysed sales data to identify trends, forecast demand, and adjust product ordering accordingly.
- Hired and trained staff for optimum performance against sales and marketing objectives.
- Implemented theft prevention measures to reduce store losses.
- Collaborated with HR to recruit, interview, and hire new staff, ensuring a high level of team capability.
- Led a team of 20 staff, providing training, performance feedback, and personal development support.
- Held regular meetings with trade staff to delegate tasks, communicate market trends, sales KPIs and priorities.
- Implemented health and safety protocols to ensure a safe shopping environment for customers and staff.
- Reduced waste by offering special prices on goods nearing expiry dates.
- Enforced team compliance with health and safety requirements to maintain standards.
- Labelled goods clearly and accurately in line with Trading Standards laws.
- Developed loyalty programmes to reward repeat customers and strengthen brand allegiance.
- Negotiated with suppliers to secure competitive prices, improving store profitability.
- Created price and credit policies to balance risk profiles with profit targets.
Quarry Plant Operator
Birchover Stone
Birchover Stone, Derbyshire
09.2018 - 04.2020
- Cleaned, serviced and lubricated machinery, removing dirt and material waste to extend operational life.
- Conducted regular maintenance checks on equipment to prevent breakdowns and ensure optimal performance.
- Stayed within safety codes when operating equipment.
- Operated complex plant machinery with precision, adhering to all safety protocols and production schedules.
- Documented plant activities, maintaining detailed and accurate records for accountability and reference purposes.
- Supervised cleaning and maintenance of plant areas, maintaining high standards of hygiene and orderliness.
- Kept heavy machinery operational through preventive maintenance.
- Loaded and unloaded vehicles and trailers, maintaining safe handling and movement of materials onsite.
- Performed pre-start checks to identify mechanical and safety issues, executing fixes to resolve identified problems.
- Selected, fitted or removed attachments from machinery, enabling equipment to perform specific functions.
- Inspected and audited working areas for rule violations, hazardous items or dangerous activities, reporting problems to managers for intervention.
- Followed manual handling procedures to minimise risk of injury.
- Remained calm and focused when reacting to time-critical events.
- Mixed and spread concrete to construct smooth-flowing roadways.
- Inspected construction work using set criteria.
- Controlled and monitored machinery equipped with concave steel blades.
- Mitigated risk of hazards in open spaces.
- Operated heavy machinery, including excavators and loaders, for efficient quarry material extraction.
- Kept detailed logs of operational activities, machine hours, and maintenance for compliance purposes.
- Trained new employees on the operation of quarry machinery, promoting a culture of safety.
Life Protection Advisor
AIG
Leeds, Yorkshire
02.2013 - 04.2019
- Resolved client queries and concerns promptly, demonstrating commitment to exceptional customer service.
- Continuously updated professional knowledge through CPD activities, staying ahead of regulatory changes and industry trends.
- Worked closely with junior advisors, mentoring them on best practices and advanced financial planning techniques.
- Consulted with clients using preferred channels, maintaining customer satisfaction.
- Developed and deepened relationships with new and existing clients.
- Conducted in-depth financial reviews for clients, identifying opportunities for wealth maximisation and risk mitigation.
- Advised and implemented appropriate insurance cover for clients.
- Interviewed clients to identify income, expenses and financial objectives, developing customised financial plans suitable for needs.
- Reviewed and interpreted complex financial documents to assist clients in making informed decisions.
- Developed and maintained strong relationships with clients through regular, meaningful communication, building trust and loyalty.
- Addressed queries and provided advice regarding financial plans and strategies to educate and benefit customer needs.
- Collaborated with legal teams to guarantee compliance with financial regulations and laws.
- Grew and maintained client base to maximise revenue.
- Demonstrated advantages and disadvantages of different product decisions to provide options, educating and aligning with needs of clients.
- Fostered strong relationships with clients through regular updates and transparent communication.
- Promoted business to increase customer base and grow revenue.
- Prepared income projection and investment reports for clients to view income and balance sheet and determine investment strategies.
- Provided crisis management solutions during economic downturns, minimising client losses.
- Played a key role in business development activities, attracting new clients through networking and referrals.
- Organised and led seminars on estate planning and wealth preservation strategies.
- Consulted with clients to assess and meet short- and long-term financial goals.
- Verified clients' needs and financial resources to determine tailored investment strategy.
- Managed a portfolio of high-net-worth individuals, delivering customised advice and exceptional service.
Police Constable
West Midlands Police
Birmingham, West Midlands
04.2007 - 02.2013
- Provided advice, assistance and community service referrals to victims of crime and family members.
- Prepared detailed reports on daily activities, incidents, and investigations, maintaining accurate records for legal proceedings.
- Secured crime scenes to prevent contamination and preserve evidence for collection.
- Responded to emergency calls for service, providing timely assistance and support to individuals in distress.
- Utilised verbal, physical, or situational techniques to reduce or de-escalate violence.
- Monitored assigned districts via patrol vehicles and on foot.
- Participated in continuous training to enhance law enforcement skills including defensive driving and apprehension and arrest techniques.
- Arrested individuals suspected of criminal activities, following proper legal procedures to uphold justice.
- Secured and examined crime scenes to locate and obtain evidence for analysis.
- Investigated incidents of theft, vandalism, and other criminal acts, gathering evidence and interviewing witnesses.
- Assessed risks and made critical decisions under pressure, prioritising public safety and officer welfare during incidents.
- Conducted thorough investigations into reported crimes, gathering evidence and interviewing witnesses to facilitate prosecutions.
- Facilitated conflict resolution, mediating disputes to achieve peaceful outcomes without the need for legal intervention.
- Managed scenes of accidents and emergencies, coordinating with other emergency services to provide effective response.
- Managed conflict situations effectively, utilising de-escalation techniques to resolve disputes and maintain public order.
- Arrested individuals suspected of criminal activities, processing them in accordance with legal requirements.
- Monitored CCTV and other surveillance equipment to prevent crime, identify suspects, and gather evidence for ongoing investigations.
- Gathered public statements to use as evidence in court proceedings.
- Wrote reports on arrests made, activities performed and unusual incidents observed.
- Acted in an appropriate, sensitive and empathetic manner when dealing with crimes involving death and life-affecting situations.
- Engaged with local communities, building trust and fostering positive relationships between the police force and the public.
- Responded swiftly to emergency calls, providing immediate assistance and coordinating with other emergency services.
- Testified under oath in administrative hearings and criminal court cases.
- Attended court hearings to provide evidence to prosecute individuals for various crimes.
- Maintained radio communication with other law enforcement officers to coordinate emergency plans.
- Responded to missing children incidents and larceny of property leading to multiple convictions and recovery of property.
- Administered first aid to injured persons at scenes of accidents or incidents, providing immediate care until medical personnel arrived.
- Completed and documented detailed reports on arrests made and unusual incidents encountered.
- Conducted witness and suspect interviews to obtain further information regarding minor and larger crimes.
- Executed search warrants, affidavits and subpoenas.
- Patrolled high traffic areas such as shopping and nightlife precincts to mitigate public safety risks.
- Observed potential threats to security of building, visitors and personnel.
Quarry Stationary Plant Operative
Stancliffe Stone
Matlock, Derbyshire
04.2000 - 04.2007
- Wore protective gear in hazardous environments, avoiding exposure to harmful materials, gases and liquids.
- Exercised good judgement and sound decision-making skills in time-critical situations to minimise worker-related incidents.
- Troubleshot equipment failure, applying diagnostic skills in finding and fixing faults.
- Devised solutions to extraction problems by using experience to overcome obstacles to work completion.
- Repaired minor plant, machine or tool faults to avoid interruptions to mining and quarrying work.
- Updated job knowledge by participating in educational opportunities and technical workshops.
- Conducted regular safety checks on stationary plant equipment to maintain operational standards.
- Liaised with site management to optimise production schedules and resource allocation.
- Implemented dust and noise control measures, adhering to environmental regulations.
- Operated plant machinery, including 10-ton excavator, to clear crushed stone and load dumper trucks.
Utilised forklift trucks to efficiently load and unload lorries.
Executed loading and clearing tasks with precision for optimal workflow. - Operate walling machines to crush stone for facing application
- Finish stone dressing by hand.
- Operated heavy machinery, including crushers and screeners, to process raw materials efficiently.
- Participated in risk assessments, identifying potential hazards and proposing mitigation strategies.
- Maintained cleanliness and order within the work area, promoting a safe working environment.
- Utilised plant, machinery and hand tools in extracting rocks, mineral ores and other deposits from underground and surface mines and quarries.
Education
GCSEs - English
Brookfield Community School
Chesterfield, DBY 09.1991 - 07.1996
GCSEs - Maths
Brookfield Community Schhol
Chesterfield, DBY 09.1991 - 07.1996
GCSEs - Art
Brookfield Community Schhol
Chesterfield, DBY 09.1991 - 07.1996
GCSEs - English Literature
Brookfield Community Schhol
Derby, DER 09.1991 - 07.1996
GCSEs - Science
Brookfield Community School
Chesterfield 07.1991 - 07.1996
Skills
- Project management
- Customer relationship management
- Financial analysis
- Inventory control
- Team leadership
- Performance monitoring
- Contract negotiation
- Staff training
- Compliance management
- Conflict resolution
- Risk assessment
- Data analysis
- Operational efficiency
- Leadership skills
- Customer relationship building
- Mentoring and coaching
- Operational support
- Outstanding customer service
- Negotiation
- General office administration
- Crisis handling
- Sales strategy development
- Effective delegating
- Invoicing
Hobbies and interests
- I enjoy spending time with my family.
- Going to the gym
- Playing football
- Rock Climbing
- Paddle boarding
Accomplishments
- I worked efficiently to help produce more products.
- Helped increase the number of products produced each day
- Identified ways to improve production efficiency, resulting in increased product output.
- Took initiative to streamline tasks, enabling the team to produce more products per shift.
Additional Information
- Highly motivated professional with a strong commitment to organizational goals and profitability.
- Dedicated to achieving company objectives and driving sustainable profit growth.
- Strong work ethic with a company-first, results-driven mindset
- Hard-working, goal-oriented, and focused on maximizing business performance
- Demonstrates loyalty, initiative, and a strong commitment to placing company success first.
Timeline
Manager
S40
03.2024 - Current
Store Manger
Mccolls
05.2019 - 02.2024
Quarry Plant Operator
Birchover Stone
09.2018 - 04.2020
Life Protection Advisor
AIG
02.2013 - 04.2019
Police Constable
West Midlands Police
04.2007 - 02.2013
Quarry Stationary Plant Operative
Stancliffe Stone
04.2000 - 04.2007
GCSEs - English
Brookfield Community School
09.1991 - 07.1996
GCSEs - Maths
Brookfield Community Schhol
09.1991 - 07.1996
GCSEs - Art
Brookfield Community Schhol
09.1991 - 07.1996
GCSEs - English Literature
Brookfield Community Schhol
09.1991 - 07.1996
GCSEs - Science
Brookfield Community School
07.1991 - 07.1996