Summary
Overview
Work History
Skills
Accomplishments
Education and Courses
Hobbies and Interests
References
Timeline
Generic

Stephen Allmond

Ipswich,Suffolk

Summary

I'm a strong and a experienced worker in customer service from starting my career in one of the biggest shipping companies in the world to now working in one of the biggest sports facilities in East Anglia and have proven ability and experience to assist customers. With in-depth knowledge in customer interactions, I know what is needed for the customers to come away satisfied and to come back again. I am committed to the delivery of high service standards, with a dedication to delivering solutions, handling complaints, and solving problems. With high experience of dealing with customers on the phone communicating them through email and face to face weather they have a pre booking or on a turn up and go basis. Away from my job I also am a photographer where I travel up and down the country capturing for the Short Oval Motorsports scene and editing all my photos and videos to ever growing my self run page with over 5,000 followers,

Overview

7
7
years of professional experience

Work History

Full Time Marshall + Front of House

Anglia Indoor Karting
Ipswich, Suffolk
09.2026 - Current

Full Time Marshall

Anglia Indoor Karting LTD
Ipswich, Suffolk
05.2022 - 08.2026

Part time Front of House

Anglia Indoor Karting
Ipswich, Suffolk
11.2021 - 05.2022

MSC Mediterranean Shipping Company
09.2019 - 01.2021

Skills

  • Communication skills
  • Organisation skills
  • Willing to embrace change
  • Team Player
  • Enthusiastic and positive
  • Leadership Skills
  • Patience
  • Problem-Solving
  • Team collaboration
  • Flexibility
  • Adaptability
  • Track safety
  • Event coordination
  • Problem solving
  • Staff training
  • Positive attitude
  • Customer service excellence
  • Punctuality
  • Creative thinking
  • Reliability
  • Rapid response
  • Time-management
  • Decision making
  • Calm under pressure
  • Flexibility in shifts
  • Active listening
  • Team Leadership
  • Effective communication
  • Health and safety standards
  • Customer engagement
  • Computer literacy
  • Incident reporting
  • Time efficiency
  • Activity leadership

Accomplishments

  • Nominated for Inspire Suffolk young person of the year award
  • Head of Cadet Club. This is the weekly karting club. This is a club for drivers 8 - 15 years of age where I help guide and teach current club drivers and new drivers their race craft and prepare them for their yearly karting championship and their future racing careers with many kids breaking lap records under my tution and Kids moving onto bigger and better adventures on the Outdoor circuits.

Education and Courses

  • GCSEs: Maths, English, science, Geography, Graphic design, Engineering, Computer science at Stoke High School
  • Light Vehicle Maintenance: Light Vehicle Maintenance LV1 Pass, at Easton & Otley College
  • Light Vehicle Maintenance Lv2, English Speaking and Listening Pass at Easton & Otley College
  • Inspire Suffolk Step Up MSC Global Shipping, 2019-09-02, 2019-09-13
  • NCS, 2019-08-12, 2019-08-30
  • Re-Ignite Course, with Inspire Suffolk 2019-06-11, 2019-07-30
  • Prince's Trust Team Programme (Level 1 Certificate in Employment, Teamwork and Community Skills), 2019-01-21, 2019-04-12
  • Quay Place, Ipswich Work Experience, 2019-03-12, 2019-03-22
  • Seat Robinsons, Ipswich Work Experience, 2016-07-18, 2016-07-22

Hobbies and Interests

  • My main hobby is Motorsport, and I enjoy watching Short Oval racing which features Banger, Stockcar and Hot Rod racing.
  • In 2021 I decided to change my experience in the sport by purchasing a camera and setting up my own photography page. I went into it not knowing how my camera operates and what’s the best settings to use and over time used my experience and guidance from fellow photographers to get the best settings and enjoy the best shots in all conditions to try and get myself above the rest. Now 4 seasons after starting I’ve grown to be a popular photographer around my local tracks and always getting praise from drivers, officials and sometimes the promoters which makes all the work I do behind the scenes editing all the pictures I take all worth it and has brought a new talent in me that I never thought I’d ever get to.

References

  • Chloe Anten. Current Duty Manger - 07828963865 - Chloeanten@icloud.com , Dutymangerchloe@gmail.com
  • Ashley Dymock Ex Head Marshal and former colleague - 07388874405 - Asdbuildingservices@hotmail.com

Timeline

Full Time Marshall + Front of House

Anglia Indoor Karting
09.2026 - Current

Full Time Marshall

Anglia Indoor Karting LTD
05.2022 - 08.2026

Part time Front of House

Anglia Indoor Karting
11.2021 - 05.2022

MSC Mediterranean Shipping Company
09.2019 - 01.2021
Stephen Allmond