Summary
Overview
Work history
Education
Skills
Personal Information
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Katie Channing

Coventry,Warwickshire

Summary

Friendly, energetic and highly motivated hospitality professional with over three years of front-of-house experience. Proven ability to lead teams, create positive customer experiences, and handle fast-paced, high-pressure environments with professionalism. Passionate about providing excellent service and contributing to a welcoming, well-run team culture.


In addition to maintaining an impressive academic performance, I have pursued my passion for sports, earning recognitions as "Sports Scholarship 2014-2019" and "Sportswoman of the Year 2018" at The Kingsley School, Royal Leamington Spa. My ambition to excel is reflected in the numerous achievements including:


  • Attaining the Duke of Edinburgh Bronze Award.
  • Achieving an A* in my NEA Geography coursework.
  • Serving as a Business and Economics tutor to students in sixth form.


To further develop my leadership abilities, I obtained the SLQ Level 3 Qualification Sports Leadership, building on five years of experience representing Warwickshire County. This foundation fuelled my ambition and led to my role as Vice Captain of Leeds University Women's 3rd team (2023-24), where I was responsible for enhancing organisational skills, promoting team performance, and supporting the well-being of 30 players in the team.


My dedication to excellence and personal growth is mirrored in my interest in business. For the past five years, I have maintained a strong focus on pursuing a business career and am eager to explore various paths within the field.


Since the age of 17, I have actively embraced employment opportunities that have instilled a robust work ethic, enhanced my skills in customer value creation, satisfaction, financial management, and personal independence.


Through these varied experience, I have evolved into a confident conscientious, and ambitious individual, passionate about teamwork, leadership, and building a successful future.

Overview

4
4
years of professional experience

Work history

Assistant Front of House Manager - Full Time

La Casa Loco
Rugby, Warwickshire
05.2021 - 01.2025
  • Throughout my gap year, 2021-22, I worked here full-time allowing progression to obtaining a managerial role for that year.
  • Proactively acquired and utilised new competencies in daily responsibilities, enhancing efficiency and productivity while consistently meeting strict deadlines.
  • Maintained high levels of energy and enthusiasm in a dynamic setting, frequently supporting new team members during their onboarding process.
  • Exhibited a respectful and friendly demeanour, always eager to assist and collaborate with colleagues, contributing to positive customer feedback and satisfaction, even handling customer concerns as they arose.

Work Experience Placement

Avon
Northampton, Northamptonshire
10.2024 - 10.2024
  • Reached out to Avon for the possibility of obtaining work experience. I attended a week's placement at the firm, where I sat in with the Marketing and HR departments.
  • This was my first experience of commercial practice, which I greatly enjoyed. I had the opportunity to work on current marketing schemes, further developing my marketing skills.
  • Following positive reviews regarding my approach to different tasks, I was given a challenging task of drafting a marketing strategy for an upcoming product being released.

Hockey Coach

Rugby and East Warwickshire Hockey Club
Rugby, Warwickshire
09.2020 - 06.2021
  • Served as the head coach for the Girls U12 hockey team, prioritising fitness, fostering skill enhancement, and driving overall team success.


Education

Bachelor of Arts - Business Management

University of Leeds
09.2022 -

A-Levels - Business, Economics, Geography

King's High School for Girls
09.2019 - 07.2021

GCSEs -

The Kingsley School
09.2017 - 07.2019

Skills

  • 3 years of front-of-house experience
  • Staff training and shift leadership
  • Handling complaints with empathy and confidence
  • Team player with strong interpersonal skills
  • Attention to detail in customer service


Personal Information

Custom

Current

Timeline

Work Experience Placement

Avon
10.2024 - 10.2024

Bachelor of Arts - Business Management

University of Leeds
09.2022 -

Assistant Front of House Manager - Full Time

La Casa Loco
05.2021 - 01.2025

Hockey Coach

Rugby and East Warwickshire Hockey Club
09.2020 - 06.2021

A-Levels - Business, Economics, Geography

King's High School for Girls
09.2019 - 07.2021

GCSEs -

The Kingsley School
09.2017 - 07.2019
Katie Channing