Stephanie (Steph) Pilley
Summary
I am a dedicated professional with a strong foundation in communication, ethical practice, and handling stressful situations effectively. I have skills in possesing extensive knowledge in child development and youth work, complemented by a non-judgmental approach and expertise in adult safeguarding. I am skilled in person-centred practices and patient advocacy, with a focus on mental health awareness and bereavement support. I can demonstrate teamwork abilities and have undergone emergency response training, ensuring high-quality customer service. My next steps are to committ to advancing my career goals within the realm of social care and safeguarding to make a positive impact on individuals and communities.
Overview
4
4
years of professional experience
10
10
years of post-secondary education
Work history
Clinical support worker
East and North Hertfordshire NHS Trust
Rickmansworth, Hertfordshire
2024.05 - Current
- Safeguarded service users against abuse risks.
- Participated in relevant training sessions regularly, maintaining up-to-date knowledge.
- Collaborated with multi-disciplinary team members to provide optimal patient care.
- Demonstrated respect, compassion and professionalism to maintain high standards for diverse patient groups.
- Respected confidentiality guidelines whilst handling sensitive information about patients' condition.
- Facilitated smooth communication between healthcare professionals, improving overall service quality.
- Provided emotional support to patients and their families, fostering trust.
- Supported implementation of individualised care plans, promoting better health outcomes.
- Adhered strictly to healthcare policies and protocols, upholding high standards of practice.
- Carried out regular observations and routine checks, ensuring timely interventions when required.
Sales assistant
Wenzels
St Albans, Hertfordshire
2022.11 - 2023.05
- Improved customer service by efficiently handling queries and complaints.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Managed till operations smoothly, reducing waiting time for customers.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
Care assistant
Hunters Lodge
Fareham, Hampshire
2021.02 - 2021.08
- Administered care to patients, ensuring proper health management.
- Assisted in daily living activities for enhanced patient comfort.
- Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Respected privacy and dignity of each resident during provision of care services.
- Participated actively in team meetings discussing ways to improve service delivery leading to enhanced quality of life for the residents.
- Adhered to professional standards, regulations and policies at all times while executing duties.
Education
GCSEs -
Cams hill school
hampshire 2014.09 - 2019.06
A-Levels - Health and Social Care
Fareham College
Hampshire 2019.09 - 2021.06
1 year of study - Children's Nursing
University of Hertfordshire
Hatfield 2021.09 - 2022.06
Certificate of Higher Education - Criminology and Criminal Justice
University of Hertfordshire
Hatfield 2022.09 - 2025.06
Skills
- Communication
- Ethical practice
- Handle stressful situations effectively
- Child development understanding
- Youth work experience
- Non-Judgmental approach
- Adult safeguarding
- Person-Centred practices
- Team player
- Emergency response training
- Task-centred practise
- Patient advocacy
- Mental health awareness
- Bereavement support
- Customer Service
Volunteer work
Big band
National Citizenship service
Girl guiding
References
References available upon request.
Timeline
Clinical support worker
East and North Hertfordshire NHS Trust
2024.05 - Current
Sales assistant
Wenzels
2022.11 - 2023.05
Certificate of Higher Education - Criminology and Criminal Justice
University of Hertfordshire
2022.09 - 2025.06
1 year of study - Children's Nursing
University of Hertfordshire
2021.09 - 2022.06
Care assistant
Hunters Lodge
2021.02 - 2021.08
A-Levels - Health and Social Care
Fareham College
2019.09 - 2021.06
GCSEs -
Cams hill school
2014.09 - 2019.06