Connor Fraser

I work with ICST-3 District nurses out in the community dealing with vulnerable and sick patients who are housebound. I take patients bloods, treat Ulcers, different type of wounds and end of life care. I have learned a lot in my time working with ICST-3. End of life care is the hardest but most rewarding as you are not only caring for the patient but are there to help the family get through it.

I have :

• Partnered with external support networks to deliver holistic client care.
• Attended regular training and supervision workshops for improved service user support.
• Maintained patient dignity throughout personal and intimate care.
• Provided emotional support to patients and their families, fostering trust and rapport.
• Prioritised patient wellbeing by observing strict infection control procedures.
• Upheld respect and dignity whilst delivering sensitive care services.
• Built positive, productive client relationships for enhanced social support.
• Liaised with families and caregivers to develop balanced rehabilitation programmes.
• Participated in relevant training sessions regularly, maintaining up-to-date knowledge.
• Supported implementation of individualised care plans, promoting better health outcomes.
• Kept detailed, accurate records for well-maintained care continuity between support staff.
• Remained physically fit to meet manual handling requirements.
• Handled non-clinical duties including dressing, toileting and feeding patients.
• Applied positive customer service approach to increase satisfaction levels.
• Developed appropriate resources to meet needs of diverse audiences.
• Developed plans and strategies to promote continuous improvement.
• Increased customer satisfaction by resolving issues.
• Completed duties to deliver on targets with accuracy and efficiency.
• Carried out day-to-day duties accurately and efficiently.
• Stayed current on processes and procedures to offer relevant assistance.
• Handled high volume calls to address customer inquiries and concerns.

I worked as a lifeguard with South Lanarkshire Council between Carluke and Lanark , I kept up to date with monthly training which involved in water rescues and CPR training using manikins. I passed many courses to work with children and Vulnerable adults , became reception trained and worked my way up to a duty officer which is the step below a managers role before deciding to leave.

Duties I completed :

• Informed visitors of responsibilities and unacceptable behaviour.
• Maintained safe, secure environments through careful risk assessments.
• Clearly communicated establishment rules and regulations for continued compliance.
• Collaborated with team to achieve full pool coverage and cleaning procedures.
• Cleaned and disinfected pool equipment and accessories to minimise potential health risks.
• Assisted swimmers in distress through effective use of rescue techniques.
• Supervised pool sessions for children aged 3+.
• Consistently checked water temperatures, pH and chlorine levels to safeguard swimmers' health.
• Pool cleanliness maintained by carrying out regular cleaning duties such as scrubbing tiles and emptying skimmers.
• Trained regularly to maintain excellent fitness levels to meet physical job demands.
• Assisted in opening and closing times for facilities and monitoring security of premises.
• Eased anxiety in members of public by acting as authority figure.
• Offered flexible schedule from early starts to weekend shifts.
• Worked closely with facility staff to enforce overall safety measures beyond pool area.
• Set up pool equipment, supervising patrons to avoid misuse, damage and injury.
• Identified and communicated any potential health, safety or accident risks to facility supervisor.
• Taught basic swim strokes to beginners, promoting interest in swimming activities.
• Performed successful pool rescues, remaining calm and effective under pressure.
• Implemented emergency procedures effectively during crisis situations.
• Organised fun recreational activities for guests whilst maintaining a safe environment.
• Built professional relationships with customers for feelings of safety and trust.
• Demonstrated rescue techniques during lifeguard training sessions, promoting best practices within team members.
• Remained calm under pressure to professionally handle evolving emergency scenarios.
• Issued warnings to patrons not complying with established rules.
• Minimised accidents through diligent monitoring.
• Patrolled around the pool area regularly for potential risk mitigation.
• Responded to safety concerns from members of public.
• Conducted regular inspections of the pool area to prevent potential hazards.
• Liaised with pool management to address and rectify safety concerns promptly.
• Monitored water quality with regular testing, ensuring it met health standards.
• Maximised customer satisfaction by greeting guests with courtesy, resolving issues promptly and with enthusiasm.
• Identified and responded to hazards in designated outside areas.
• Assisted in training sessions to improve life-saving techniques.
• Observed swimmers attentively, quickly responding to risks and concerns.
• Deescalated situations and behaviours before they got out of hand.
• Fully complied to Pool Safety Operating Procedures at all times.
• Responded swiftly to emergencies, contributing to overall safety of the facility.
• Maintained clean swimming area, resulting in a healthy environment for swimmers.
• Opened or closed pool daily depending on schedule and hours.
• Rendered basic first aid assistance, minimising patron discomfort whilst coordinating additional support services.
• Acted as point of contact for confused, distressed, or lost members of public.
• Kept accurate record logs of incidents and accidents at the pool premises.
• Conducted safety drills and simulations to ensure preparedness for emergencies.
• Inspected lifesaving equipment regularly, ensuring readiness for duty at all times.
• Ensured safety of pool users by implementing and enforcing pool rules and regulations.
• Enforced strict adherence to health and safety protocols, ensuring safe swimming conditions.
• Checked pool temperature and chemicals throughout the day.
• Served customers to drive sales and deliver top-quality experiences.
• Worked flexible hours, covering nights, weekends and bank holidays.
• Conducted intensive safety audits and investigated reported issues, accidents and near-misses.
• Used Microsoft Word and other software tools to create documents and clear communications.
• Prevented cross-contamination by sanitising utensils and surfaces.
• Handled high-volume telephone and email enquiries to minimise backlogs.
• Kept appropriate stock levels to match expected demand.