Stephanie Ayshah Mulkern
Ryde,Isle Of Wight
Summary
Seasoned professional with focus on customer service management and team leadership. Capable of enhancing customer satisfaction and streamlining service processes through strategic planning and strong communication skills. Skilled in conflict resolution, staff training, and fostering positive work environment to drive team performance.
Overview
25
25
years of professional experience
Work history
Customer service manager
Entain Group Ltd(Ladbrokes Coral Group)
Ryde, Isle Of Wight
2000.11 - Current
Working with the public, taking people's bets, cash handling, answering the phone, speaking to customers, working as part as a team, handling problems when they arise in an appropriate manner, use of a computer system, and training people so they're prepared for the Job role.
- Navigated complex issues to provide apt solutions.
- Oversaw daily operations, ensuring optimal performance.
- Demonstrated leadership skills in managing diverse teams.
- Streamlined processes for improved team efficiency.
- Maintained positive relationships through effective communication.
- Cultivated a productive work culture by encouraging teamwork.
- Ensured business objectives met through strategic planning.
- Delivered exceptional service by addressing customer queries promptly.
- Raised company reputation with high-quality customer care.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Oversaw facility maintenance and allocated needed resources to meet standards.
Education
GCSEs - English,Maths,Drama.
Southfields Community College
SouthfieldsSkills
- Interpersonal sensitivity
- Implementing feedback
- KPIs setting and tracking
- Multi-Channel communication
- Social media customer support
- Quality Control
- Order processing
- Persuasive communication
- Technical product knowledge
- Customer satisfaction surveys
- Staff training and development
- Customer retention
- Negotiation
- Reporting and documentation
- Public relations strategies
- Initiative taking
- Contract negotiation and administration
- Safety consciousness
- Interpersonal savvy
- Communication proficiency
- Resilience under pressure
- Time efficiency
- Process optimisation tools
- Intercultural competence
- Health and Safety Compliance
- Customer Service
- Cultural awareness
- Leadership skills
- Interpersonal communication
- Product knowledge
- Public speaking
- Strategic planning
- Resourcefulness
- Conflict Resolution
- Training and Development
- Quality Assurance
- Process Improvement
- Outstanding customer service
- Proactive initiative
- Effective delegation
Languages
Spanish
Elementary
A2
Learning Spanish
Currently studying Spanish via Dualingo App,2 years into learning for a Hobby.
Timeline
Customer service manager
Entain Group Ltd(Ladbrokes Coral Group)
2000.11 - Current
GCSEs - English,Maths,Drama.
Southfields Community College