Taylor Selvey
Dundee
Summary
Detail-oriented individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organisation skills to deliver projects in a timely manner.
Overview
12
12
years of professional experience
Work history
Customer service manager
Tesco
Dundee, Dundee City
2019.08 - Current
- Raised company reputation with high-quality customer care.
- Resolved complaints efficiently, fostering customer loyalty.
- Streamlined processes for improved team efficiency.
- Navigated complex issues to provide apt solutions.
- Collaborated cross-functionally for seamless service delivery.
- Ensured business objectives met through strategic planning.
Shop floor assistant
JD Sports
Dundee, Dundee City
2018.11 - 2019.01
- Assisted sales team by engaging with customers, contributing to improved sales outcomes.
- Created welcoming atmosphere through friendly greetings, enhancing customer experience.
- Stocked shelves neatly and accurately, maintaining visual standards of shop floor.
- Ensured adherence to company policies to maintain operational standards.
Kitchen Duties
Mcdonalds Longtown Road
2018.03 - 2018.11
- Collaborated with team to meet customer needs efficiently and maintain high standards.
- Executed general kitchen duties, including food preparation, deep cleaning, and managing inventory effectively.
- Exhibited versatility by assisting with other kitchen duties during busy periods, improving overall workflow.
- Facilitated smooth operations by assisting in kitchen duties when required.
Shop Assistant
Jet Garage
2015.01 - 2016.01
- Organised produce on shelves to ensure product availability for customers
- Assisted customers in locating required goods while collaborating with fellow employees
- Maintained clean, appealing shop environment for comfortable shopping experience.
Education
Bachelor of Arts - Digital Marketing with Event Management
Abertay University
Dundee 09/2023 - 06/2026
Certificate of Higher Education - NC Business
Dundee and Angus College
Dundee 09/2022 - 05/2023
Skills
- Customer service
- Dispute resolution
- Customer retention
- KPI management
- Satisfaction surveys
- Quality control
- Multichannel communication
- Microsoft Office Suite
- Feedback implementation
- Social media support
- Conflict resolution
- Interpersonal sensitivity
- Communication skills
Affiliations
- Watching sports, primarily football.
- Enjoying time with friends and family.
References
References available upon request.
Timeline
Customer service manager
Tesco
2019.08 - Current
Shop floor assistant
JD Sports
2018.11 - 2019.01
Kitchen Duties
Mcdonalds Longtown Road
2018.03 - 2018.11
Shop Assistant
Jet Garage
2015.01 - 2016.01
Certificate of Higher Education - NC Business
Dundee and Angus College
09/2022 - 05/2023
Bachelor of Arts - Digital Marketing with Event Management
Abertay University
09/2023 - 06/2026