Irina Gabriela Ioan

• Promoted products effectively to increase sales.
• Resolved complaints efficiently, fostering customer loyalty.
• Managed challenging situations to ensure customer satisfaction.
• Verified age for restricted product sales, maintaining compliance with legal standards.
• Handled cash, debit and credit card payments for smooth transactions.
• Balanced cash drawer at end of shifts, ensuring accuracy in accounts.
• Completed opening and closing procedures each day.
• Worked collaboratively with colleagues to manage queues efficiently during busy hours.
• Maintained clean and orderly till area to enhance customer experience.
• Maintained positive relationships through effective communication.
• Kept calm under pressure whilst dealing with long queues or difficult customers.
• Ensured smooth operations of gaming machines for utmost customer satisfaction.

• Assisted in managing inventory for improved efficiency.
• Supported productivity by utilising handheld RF scanners for stock location.
• Organised records to promote smooth warehouse operations.
• Helped meet targets while ensuring high standards of quality.
• Contributed to staging items for delivery.
• Operated handling equipment in accordance with safety regulations.
• Responded promptly to routine inquiries.
• Communicated workplace policies and procedures to staff.
• Conducted workplace tours for new employees, introducing them to key personnel.
• Facilitated training sessions and provided mentorship to colleagues.

● Managing slot machines and gambling computer programs.
● Selling gambling tickets and processing transactions as a cashier.
● Developing schedules to assess training needs.
● Preparing training programs for new employees to integrate into their roles.
● Evaluating employee performance and learning outcomes.