Stephanie Harmer
Croydon,Surrey
Summary
A highly skilled professional with extensive expertise in risk assessment, strategic planning, and financial reporting. Demonstrates proficiency in lease administration and a deep understanding of tenancy legislation and landlord-tenant law. Adept at ensuring compliance with health and safety regulations, fire safety standards, and the Equality Act. Possesses strong capabilities in building maintenance, technical property inspection, and upkeep of property records. Known for effective decision-making, conflict resolution techniques, and exceptional customer service skills. Committed to achieving excellence in property management while maintaining time efficiency and multi-tasking efficiency.
Organised and dependable property Manager with 4 years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
Work history
Property manager
Rayners Estate management
Godstone, Surrey
06.2021 - Current
- Increased leaseholder satisfaction by addressing and resolving complaints promptly.
- Implemented cost-effective maintenance plans and budgets leading to preservation of property value over time.
- Streamlined administrative processes, improving efficiency within the office environment.
- Coordinated repair work, minimising disruption to tenants.
- Maintained strong relationships with leaseholders and freeholders through regular communication, resulting in prompt service delivery.
- Handled emergency situations effectively, providing swift resolution while keeping stress levels minimal for all parties involved.
- Managed customer relationships to achieve high satisfaction rate.
- Oversaw property maintenance, and section 20 works working with various tradesmen to complete repairs.
- Obtained and maintained accurate service charge accounts.
- Advised customer on contract law and property law.
- Guaranteed building safety, reporting maintenance and health and safety issues and compliance.
Beauty salon owner
Business Owner
Croydon, Surrey
06.2003 - 05.2021
- Handled financial transactions, maintaining accurate records.
- Fostered a teamwork-oriented environment amongst staff, improving overall performance levels.
- Created a comfortable and inviting atmosphere within salon premises for increased client satisfaction.
- Coordinated with suppliers to ensure timely delivery of beauty products.
- Negotiated contracts with Suppliers to secure best prices for beauty supplies.
- Provided excellent customer service for improved client retention.
- Promoted a healthy and hygienic salon environment for the safety of staff and clients.
- Maintained high standards of cleanliness within the salon, enhancing customer experience.
- Monitored inventory levels regularly, preventing shortages or excess stock.
- Managed daily salon operations, ensuring smooth workflow.
Education
Associate in Property management - Leasehold and property management
TPI
Surrey 01.2024 - 03.2025
NVQ Level 4 - Beauty therapy and Business Management
City & Guilds of London Institute
Croydon 09.1997 - 07.2000
Skills
- Risk assessment capability
- Multi-Tasking efficiency
- Compliance with equality act
- Upkeep of property records
- Technical property inspection
- Tenancy legislation understanding
- Understanding of landlord-tenant law
- Lease administration
- Strategic planning aptitude
- Budgeting proficiency
- Financial reporting
- Building maintenance
- Conflict resolution techniques
- Effective decision making
- Fire safety compliance
- Time efficiency
- Building maintenance knowledge
- Building regulations knowledge
- Health and Safety Compliance
- Customer Service
Affiliations
Keen runner and enjoy walking and keeping fit in general.
Timeline
Associate in Property management - Leasehold and property management
TPI
01.2024 - 03.2025
Property manager
Rayners Estate management
06.2021 - Current
Beauty salon owner
Business Owner
06.2003 - 05.2021
NVQ Level 4 - Beauty therapy and Business Management
City & Guilds of London Institute
09.1997 - 07.2000
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