Steph Mara-Cole

Alongside my day-to-day role in overseeing the onboarding journey, I have taken on additional responsibility in managing the smart metering apprentices. I have been conducting regular 1-2-1 meetings to provide guidance, feedback, and support. I have also handled disciplinaries, ensuring that any performance or conduct issues are addressed fairly and professionally.

Balancing these leadership duties with my onboarding role has required strong time management and communication skills, allowing me to maintain team performance and ensure smooth operation across both areas.

Day to day, my role includes, but isn't limited to:

• Training new starters on Octopus-specific tech and processes.
• Implemented innovative ways to present company values and expectations during induction sessions.
• Aimed to improve employee retention through an effective onboarding process.
• Provided ongoing support for new hires, resulting in ghigher job satisfaction levels

• Managed EV stock levels based on forecasted jobs to ensure engineers' orders could always be fulfilled.
• Liaised with external parties to ensure seamless ordering processes for engineers.
• Acted as live support for engineers in the field, needing timely and effective responses.

• Boosted customer satisfaction by promptly addressing and resolving issues.
• Communicated effectively with clients for better relationship building.
• Streamlined administrative processes by efficiently managing paperwork.
• Enhanced team productivity with efficient schedule coordination.
• Provided timely support to the sales team enhancing performance levels.