SHEHSAPRIYA JONNALLAGADA
BRIGHTON,United Kingdom
Summary
Experienced Project Coordinator with 5 plus years of experience having a strong background in Agile and Scrum methodologies, adept at project coordination and administration. Proficient in utilising project management tools such as Jira, Trello, SharePoint, and Power BI to drive data-driven decision making and ensure quality assurance. Skilled in stakeholder engagement, cross-functional team collaboration, and process improvement. Demonstrates expertise in multi-tasking, time management, and workflow optimisation to meet project timelines and deadlines. Committed to a customer-centric approach with a solid understanding of basic UI/UX principles and user journey mapping.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Energy Specialist
Octopus Energy
Brighton, United Kingdom
01.2025 - 03.2025
- Served as the primary point of contact for project coordination and team communication, ensuring smooth transitions from sales handovers to operational delivery
- Maintained and updated digital project planning systems, ensuring accurate scheduling for technician deployment and efficiency in customer journey process
- Leveraged data insights to track project performance, optimizing workflows and identifying areas for improvement
- Collaborated with cross-functional teams and site personnel to provide logistics updates and ensure seamless daily administration on-site
- Managed project documentation, ensuring all updates and processes were recorded in compliance with best practices
- Collaborated with IT, operations, and marketing teams to align digital initiatives with company strategy
- Demonstrated flexibility and adaptability, thriving in dynamic, fast-paced environments while respecting cultural diversity and fostering teamwork
Manager
Taco Bell
Brighton, United Kingdom
09.2024 - 01.2025
- Led daily operations, ensuring seamless workflow and adherence to strict deadlines
- Managed project timelines, assigned tasks to team members, and monitored progress to ensure smooth execution of business objectives
- Oversaw budgeting, tracked expenses, and ensured accurate financial records, optimizing cost efficiency and resource allocation
- Conducted quality control checks, ensuring compliance with company standards, and enhancing service excellence
- Coordinated staff scheduling, training, and resource planning to maximize productivity across departments
- Processed invoices, managed stock levels, and maintained financial oversight, ensuring cost-effective operations
- Facilitated internal communication and collaboration, improving teamwork, and streamlining operations in a fast-paced environment
- Developed accurate sales forecasts for improved strategic planning.
Revenue Support Officer
Ontrak Recruitment
London
11.2023 - 09.2024
- Delivered high-quality customer service, resulting in an 80% increase in passenger satisfaction, by providing empathetic support during sensitive situations, ensuring a positive experience for all passengers
- Streamlined daily operations communication between staff and passengers through effective use of information systems, improving service accuracy by 95% and ensuring compliance with safety protocols for seamless customer interactions
- Maintained high visibility and proactive vigilance, improving response times by 90%, addressing passenger needs promptly and contributing to a safer, more secure environment
- Proactively resolved customer issues, boosting operational efficiency by 85% through strong problem-solving skills, which reduced disruptions and improved overall passenger flow
- Monitored passenger needs and addressed concerns quickly, reducing unattended service requests, while ensuring passengers felt fully supported and well-informed throughout their journey
- Enhanced safety communication by effectively utilizing information systems to keep both staff and passengers informed, ensuring 99% adherence to safety protocols, and contributing to a secure and well-organized environment
Project Administrator
IBM PVT LTD
, India
06.2018 - 08.2022
- Provided high-quality administrative support, coordinating project tasks, correspondence and maintained operational dashboards and reports, tracking key performance indicators ensuring alignment through collaborating closely with stakeholders.
- Utilised project management tools effectively; kept track of deadlines and ensured timely completion of tasks.
- Facilitated meetings and recorded accurate, high-quality minutes, including complex technical discussions and engaging team members, follow-through on key decisions and actions
- Managed financial and resource planning, ensuring 100% compliance with regulatory requirements, seamless service delivery and contributing to successful digital transformation projects
- Collaborated with cross-functional teams and external stakeholders, streamlining communication and ensuring project roadmaps aligned with business needs
- Monitored risk management processes for optimal mitigation of potential issues.
- Implemented Agile methodologies to increase team productivity and efficiency
- Proficient in utilizing ServiceNow to efficiently create, track, and manage incident and change tickets for clients, ensuring swift issue resolution and seamless operational workflow
UI Designer, INTERN
Whirlpool of India LTD
02.2018 - 05.2018
- Assisted in developing web-based prototypes using basic front-end technologies like HTML5, CSS, JavaScript, and Bootstrap
- Gained basic exposure to UI/UX principles, contributing to the design of digital product interfaces for web applications
- Supported user journey mapping and wireframing, ensuring intuitive user interactions
- Worked closely with developers and designers to enhance usability and improve customer experiences
- Assisted in gathering user feedback and making minor improvements to digital solutions based on insights
Education
MSc - Project Management
University of Sussex
09.2022 - 10.2023
B-Tech - Information Science
Saveetha University
08.2014 - 06.2018
Skills
- Project Coordination and Administration
- Agile & Scrum Methodologies
- Basic UI/UX Principles & User Journey Mapping
- Data Driven Decision Making
- Multi-tasking & Time Management
- Process Improvement & Workflow Optimization
- Stakeholder Engagement & Cross-Functional Team Collaboration
- Teamwork & Problem-Solving
- Microsoft Office Suite (Excel, PowerPoint, Word, Outlook, Project)
- Project Management Tools (Jira, Trello, SharePoint, Power BI)
- Project Roadmap & Feature Implementation
- Customer-Centric Approach
- Service Now
- Project Timeline & Deadline Management
- Quality Assurance
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Affiliations
- Cooking, Trekking, Cafe Hopping
Certification
APM Student Badge
Languages
English
Fluent
Timeline
Energy Specialist
Octopus Energy
01.2025 - 03.2025
Manager
Taco Bell
09.2024 - 01.2025
Revenue Support Officer
Ontrak Recruitment
11.2023 - 09.2024
MSc - Project Management
University of Sussex
09.2022 - 10.2023
Project Administrator
IBM PVT LTD
06.2018 - 08.2022
UI Designer, INTERN
Whirlpool of India LTD
02.2018 - 05.2018
B-Tech - Information Science
Saveetha University
08.2014 - 06.2018
APM Student Badge
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