Richard Cullen

• Built and maintained strong relationships with colleagues, communities and external partners.
• Analysed performance data against team objectives to inform planning, budgets and team targets.
• Confirmed appropriate resource allocation on a shift by shift basis.
• Managed risk with care and precision to enable efficient and proportionate service delivery.
• Oversaw response teams providing clear tasking to deliver prompt responses to problems, incidents and crime.
• Protected and promoted workforce well-being to uphold professional standards and high performance.
• Analysed and evaluated effectiveness of existing processes and practices.
• Managed competing demands and priorities to make informed deployment decisions.
• Guided initial response to critical incidents, adhering to relevant frameworks and guidance.
• Led and motivated team of sergeants, constables and police staff.
• Identified and implemented opportunities for change and improvement to internal processes.
• Assessed team and individual key performance indicators, taking corrective action as necessary.
• Reviewed and reported on team expenditure to maintain efficient use of available budgets.

These roles were conducted at stadia, live music venues and green field sites across the globe - details provided on request.

• Managed daily workforce planning for 250-300 staff per event, fostering strong supplier relationships.
• Increased team productivity through effective task delegation and coordination.
• Identified operational challenges and presented solutions to senior management, enhancing efficiency.
• Produced and delivered role-specific training to equip staff for deployment.
• Led by example to motivate teams, ensuring accurate and efficient task execution.
• Coached workforce members to achieve personal development goals.
• Coordinated all activities within the event control room, ensuring efficient working practices and operational readiness.
• Followed strict protocols to ensure compliance with safety regulations and event related policies.
• Improved workflow by effectively using control room software tools, ensuring incidents were dealt with effectively.
• Maintained detailed records for all events, incidents and actions accurately on control room logging software.
• Coordinated efficiently with stakeholders during event operations, facilitating effective working practices.
• Monitored CCTV systems to enhance security measures across operations, utilising this information to inform decision making.