STEFAN PAPKIEWICZ
Nottingham,Nottinghamshire
Summary
Dedicated team member with proven communication and problem-solving skills. Demonstrates ability to collaborate effectively and adapt to changing environments. Focused on improving team performance and providing outstanding service.
Overview
22
22
years of professional experience
Work history
Public Realm Opperative Level E
Nottingham City Council
Nottingham, Nottinghamshire
2014.03 - Current
- Carried out day-to-day duties accurately and efficiently.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Contributed to team effort by accomplishing related results as needed.
- Demonstrated excellent knowledge of local routes and destinations.
- Conducted daily walkaround checks to verify vehicle roadworthiness.
- Dealt with customer complaints calmly and professionally, maintaining a positive company image.
- Worked under varying weather conditions showing resilience and dedication.
- Ensured cleanliness of local streets by collecting and disposing of rubbish.
- Delegated tasks to make best use of individuals' skills.
- Covered For Current H Grade Managers in absence or holidays
Manager
Discount Tile Centre
Nottingham
2013.06 - 2013.12
- Processed customer orders efficiently to ensure timely fulfilment.
- Managed staff performance to maintain a high standard of service.
- Ordered stock regularly to prevent shortages and meet customer demand.
- Contacted suppliers for optimal pricing and product availability.
- Cashed tills accurately, ensuring financial integrity at day's end.
- Banked money securely to uphold cash handling protocols.
- Checked and accepted deliveries, verifying accuracy of shipments.
- Liaised with supplier representatives to introduce new product lines.
CUSTOMER ADVISOR
Tesco
2009.01 - 2011.01
- Executed shelf stacking while ensuring accurate date verification of stock.
- Maintained a clean and safe work environment at all times.
- Checked and displayed all deliveries promptly for customer access.
- Handled cash transactions with precision and accountability.
- Delivered exceptional customer service to enhance satisfaction.
- Displayed stock efficiently to maximise visibility.
- Collected and distributed goods to customers seamlessly.
- Conducted price checks regularly to ensure accuracy.
EXPERT FLOORING AND TILE ADVISOR
B & Q
2006.01 - 2009.01
- Managed own section within warehouse, ensuring efficient stock organisation.
- Provided tailored advice and support to individual and trade customers.
- Conducted stock counting to maintain inventory accuracy.
- Completed documentation for customer orders, ensuring timely processing.
- Executed risk assessments to uphold safety standards.
- Operated scissor lift for effective stock handling.
- Arranged product displays to enhance visibility and accessibility.
- Worked night shifts to fulfil operational requirements.
CUSTOMER ADVISER
Argos (Riverside Retail Park)
2005.01 - 2006.01
- Taking returns from customers
- Cash handling and till operation
- Displaying stock
- Order picking
WAREHOUSE OPERATIVE
Argos (Riverside Retail Park)
2004.01 - 2005.01
- Executed order picking, packing, and sorting to ensure accurate dispatch.
- Conducted stock checks to maintain inventory accuracy and availability.
- Performed data entry tasks to update computer records efficiently.
- Loaded and unloaded lorries while adhering to strict health and safety standards.
- Collaborated with team members to enhance workflow and productivity.
- Applied keen attention to detail in checking orders for quality assurance.
- Implemented safe practices in compliance with health and safety guidelines.
Education
Secondary School - Wood Technology, Art and Design, French, Science Dual Award, English, Maths
Farnborough Comprehensive
Skills
- NVQ Level 2 Retail
- Confident telephone manner
- Excellent word processing skills
- Confident when using computers
- Determined, organized, out going and motivated
- Capable of doing routine work to a good standard
- Well mannered and polite
- Able to follow and understand instructions
- Confident when dealing with public
- Good awareness of Health and Safety
REFERENCES
Available on request
TRAINING
- Class 2 Driving License - Nottingham City Council
- Small Tools Training - Nottingham City Council
- Clarendon College (2008) Retail Skills – NVQ Level 2
- B&Q In house training (2007) - Cherry Picking, Electric pump trucks
Timeline
Public Realm Opperative Level E
Nottingham City Council
2014.03 - Current
Manager
Discount Tile Centre
2013.06 - 2013.12
CUSTOMER ADVISOR
Tesco
2009.01 - 2011.01
EXPERT FLOORING AND TILE ADVISOR
B & Q
2006.01 - 2009.01
CUSTOMER ADVISER
Argos (Riverside Retail Park)
2005.01 - 2006.01
WAREHOUSE OPERATIVE
Argos (Riverside Retail Park)
2004.01 - 2005.01
Secondary School - Wood Technology, Art and Design, French, Science Dual Award, English, Maths
Farnborough Comprehensive