Paul Slocomb
Portchester
Summary
Highly qualified professional with a strong track record of reliability and responsibility. Demonstrates excellent interpersonal and communication skills, effectively leading teams and collaborating with colleagues. Consistently meets high professional standards in all tasks while delivering exceptional customer care. Proactive in taking initiative to achieve optimal results.
Overview
11
11
years of professional experience
Work History
Master Level Accredited Senior Sales
Snows Toyota Waterlooville
08.2024 - Current
- Mentored 9-member sales team, enhancing product knowledge and sales techniques.
- Coached new sales executives on applying product knowledge to improve customer interactions.
- Advised customers on vehicle purchases and guided next-step decisions.
- Managed customer complaints with clear communication, ensuring resolutions aligned with company standards.
- Identified issues, analysed information and provided solutions to problems.
- Provided detailed GR and Motability information to support informed choices.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
Customer Service Officer (Fully Skilled)
Portsmouth City Council
10.2023 - 07.2024
- Handled customer enquiries and complaints via phone, face-to-face, and email, ensuring timely resolution.
- Communicated with customers through phone calls, online chats, and emails to identify needs and deliver tailored solutions.
- Resolved customer issues promptly using creative problem-solving techniques to enhance satisfaction.
- Engaged with customers empathetically to foster trust and understanding.
- Processed transactions and handled cash, credit, and cheque payments with accuracy, maintaining financial integrity.
Master Level Accredited Senior Sales
Snows Toyota Waterlooville
07.2021 - 09.2023
- Managed customer relationships using consultative sales techniques, achieving individual sales goals through tailored engagement.
- Guided clients through the buying process, from initial inquiry to closing the sale, ensuring a smooth and positive experience.
- Established and nurtured long-term relationships with key clients to secure repeat business and referrals.
- Managed a portfolio of accounts, ensuring high levels of customer satisfaction and retention.
- Trained and onboarded new sales executives, equipping them with brand knowledge and selling routines for improved performance.
- Coordinated with internal teams, including product development and customer service, to meet client needs effectively.
- Advised customers during vehicle purchasing to complete next vehicle selection.
- Coordinated with 9-person team to provide brand specialist support, enhancing daily sales operations.
Branch Manager
National Windscreens
01.2021 - 06.2021
- Oversaw daily branch operations for a team of 11 technicians to ensure optimal performance and service delivery.
- Maintained high levels of customer satisfaction through exceptional service and prompt resolution of complaints.
- Coordinated customer service telephone sales and route planning to streamline operations and enhance service efficiency.
- Implemented health and safety standards and adhered to KPIs to maintain compliance and support trade account sales.
- Conducted regular staff meetings to communicate targets, performance expectations, and company updates.
Area Branch Manager
Wurth UK LTD
04.2015 - 12.2021
- Managed daily operations across 6 branches, driving sales of assembly and fastening materials.
- Managed daily operations, including staff scheduling, budget control, and inventory management, to optimise branch performance.
- Built strong relationships with key clients, enhancing brand reputation and fostering loyalty.
- Developed and maintained an in-depth knowledge of products and services offered, becoming a trusted advisor to clients.
- Negotiated contracts with suppliers to secure advantageous terms, improving overall profit margins.
- Handled cashing up and arranged daily banking for branch takings.
- Processed trade counter sales credits and refunds, while maintaining stock records.
Education
NCFE level 2 - Hardware and Networking Solutions (Level 2)
Southdown’s College
Havant01-2006
NVQ Level 3 - Motor vehicle service and maintenance technician - light vehicle (level 3)
Fareham Collage
Fareham, HAMSkills
- Toyota Master Accreditation
- Toyota IIQ Admin
- GR and Motability training
- Wurth level 2 sales training
- Brand specialization
- SAP application proficiency
- Customer relationship management
- Organisational management
- Customer service management
- Microsoft 365 proficiency
- Team leadership
- Emerging managers programme
- SIA level 2 certification
- Physical intervention training
- NVQ level 2 in spectator safety
- Qualified mechanic
- Virgin Media service technician certification
Additional Information
- More Details available on request.
Timeline
Master Level Accredited Senior Sales
Snows Toyota Waterlooville
08.2024 - Current
Customer Service Officer (Fully Skilled)
Portsmouth City Council
10.2023 - 07.2024
Master Level Accredited Senior Sales
Snows Toyota Waterlooville
07.2021 - 09.2023
Branch Manager
National Windscreens
01.2021 - 06.2021
Area Branch Manager
Wurth UK LTD
04.2015 - 12.2021
NCFE level 2 - Hardware and Networking Solutions (Level 2)
Southdown’s College
NVQ Level 3 - Motor vehicle service and maintenance technician - light vehicle (level 3)
Fareham Collage