Rebecca Mannion
Pen-y-Cae ,Powys
Summary
Driven professional with a passion for delivering outstanding customer service, with a background in retail and care industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company.
Energetic employee well-versed in strong communication and organisation skills. Committed to seeking solutions to problems and applying extensive analytical knowledge to findings. Adept at multi-tasking whilst maintaining customer satisfaction.
Overview
15
15
years of professional experience
Work history
Night care assistant
Cwrt Enfys Care Home- Silvercrest Group
Ystradgynlais, Powys
10.2024 - Current
- Assisted in feeding activities; improved nutritional intake of residents.
- Ensured safety of patients by conducting regular night checks.
- Responded swiftly to emergency situations, upholding resident well-being.
- Monitored vital signs regularly, maintaining accurate records for healthcare professionals.
- Documented nightly observations meticulously; provided crucial information for day staff.
- Assisted with personal care tasks for improvement in patient comfort and dignity.
- Facilitated communication amongst residents during late hours for a sense of community within the care home.
- Maintained open lines of communication with families about resident's nocturnal behaviour, building strong relationships.
- Conducted respectful and dignified end-of-life care when required; ensured comfortable final moments for patients.
- Collaborated with nursing staff, ensuring smooth transition between shifts.
- Demonstrated empathy and patience whilst dealing with difficult behaviours at night; upheld peaceful atmosphere in the ward.
- Attended training sessions regularly; updated knowledge on best practices in elderly care.
- Monitored client health conditions and reported immediate issues to manager.
- Ensured optimal hydration, monitoring and recording patients' fluid intake and output in fluid balance charts.
- Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
Learning Support Assistant
Bright Futures Learning Trust
Woking, Surrey
09.2023 - 07.2024
- Prepared classroom activities and materials to maintain orderly schedule and complete learning objectives.
- Communicated with parents and caregivers to report on student progress and challenges.
- Worked with students on academic and social challenges. modelling empathy and perseverance.
- Led games and activities related to daily lessons to help reinforce learning concepts.
- Offered calm and focused conflict-resolution, defusing problematic behaviour with compassion and emotional intelligence.
- Cleaned and tidied classroom areas to reduce clutter and prohibit hazards.
- Delivered lessons in small group sessions to help students comprehended core concepts.
- Worked with lead teacher to diversify instruction for varied needs and learning modalities.
- Promoted exploration and curiosity, encouraging students to delve into new ideas and concepts to foster creative expression.
- Created positive, engaging learning environments to improve student experiences.
- Supported development of appropriate resources, working with teachers to guarantee provision met learning needs.
- Developed and maintained positive, impactful relationships with students, facilitating improved learning outcomes.
- Maximised class teacher productivity by preparing work and activities in advance of lessons.
- Offered support to special needs students, guaranteeing safety and access to equitable learning.
- Supervised pupils during lunchtimes and educational visits.
- Managed challenging child behaviour, running interventions to raise concerns and recommend appropriate action.
- Responded to changing needs of pupils and staff to provide maximum help and support.
Store Assistant
Asda
Aberdare, RCT
08.2021 - 11.2022
- Collected and transported items from stockrooms to sales floor for shelving and stocking, consistently exceeding timeframe targets.
- Professionally represented Asda in customer facing role and maintained outstanding standards in all aspects of work.
- Proactively faced shelves to ensure all products were visible and easy to access.
- Safely moved cages onto shop floor, working efficiently to minimise disturbance to customers.
- Followed standard operating procedures strictly enforcing company policies and standards.
- Received deliveries timely, ensuring rapid shelf restocking.
- Directed customers towards desired merchandise successfully reducing search time.
- Coordinated with team members for smooth store operation.
- Arranged displays attractively, driving impulse purchases.
Store Assistant
Sainsburys
Pontypridd, RCT
11.2020 - 08.2021
- Assisted customers with locating products, offering consistently friendly, helpful service.
- Collected and transported items from stockrooms to sales floor for shelving and stocking, consistently exceeding timeframe targets.
- Regularly monitored stock levels to ensure well stocked, visually appealing sales floor.
- Carefully assessed product shelf life, removing products for discounting and replenishing as needed.
- Professionally represented Sainsburys in customer facing role and maintained outstanding standards in all aspects of work.
- Safely moved cages onto shop floor, working efficiently to minimise disturbance to customers.
Customer Service Assistant
Sainsburys
Woking, Surrey
09.2018 - 10.2020
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Maintained up-to-date knowledge of store payment, return and exchange policies, providing expert customer guidance.
- Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
- Assisted customers with varying questions and concerns, using product knowledge and service expertise to resolve issues promptly.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.
- Expertly de-escalated objections and disputes, handling professionally and efficiently to maintain customer satisfaction.
- Upheld company policies and procedures consistently for maintained standards of operation.
- Improved customer relations by managing customer complaints effectively.
- Managed time efficiently during peak hours to limit customer waiting periods.
- Provided exceptional levels of customer service consistently; creating loyal customers .
- Collaborated well within a team setting, fostering a positive working atmosphere .
- Handled cash transactions accurately, maintaining financial integrity of the till.
- Adapted quickly to changes in store layout or products range, minimising disruption to service delivery .
- Multi-tasked to keep customer service levels at optimal capacity at peak times.
- Demonstrated excellent problem-solving skills when dealing with complex customer issues.
Care Assistant
Hallmark Care Homes
Lightwater, Surrey
09.2017 - 09.2018
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Maintained confidentiality and compliance standards for optimised patient care.
- Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Assisted clinical staff with wound care and health assessments, enhancing care continuity between support teams.
- Completed documentation of care, hospital actions and patient activities for up-to-date client records.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Optimised patient satisfaction through compassionate, considered care and communication.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
Receptionist/ Admin Assistant
Hallmark Care Homes
Merthyr Tydfil
01.2013 - 09.2017
- Kept reception area clean and neat to give visitors a positive impression of the company.
- Provided clerical support to company employees, including copying, faxing and file management.
- Represented company and promoted brand with exceptional service and presentation.
- Delivered front of house duties with warm and professional manner.
- Answered telephone calls , compiling detailed notes and promptly forwarding as required.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Greeted incoming visitors in a professional manner and provided friendly, knowledgeable assistance.
- Maintained detailed administration and office procedures to improve accuracy and efficiency.
- Helped senior clerical staff complete daily workloads.
- Supported range of teams from business development to HR.
- Wrote accurate, reliable reports and correspondence from dictation and handwritten notes.
- Managed incoming and outgoing calls for busy office.
- Adhered to business security requirements through thorough visitor screening ahead of access.
- Replenished office supplies, assisted in payroll, performed record-keeping, and tracked time cards for office employees.
- Welcomed guests and clients in an upbeat and friendly manner.
- Managed day-to-day admin, including file organisation, spreadsheet development, and report writing.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Upheld confidentiality with sensitive information handling procedures.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Managed phone calls, resulting in effective communication flow within the company.
- Assisted with administrative tasks, improving overall functionality of the office.
Hotel Receptionist
Travelodge
Merthyr Tydfil
01.2011 - 01.2013
- Managed guest bookings and enquiries accurately and efficiently for continued customer satisfaction.
- Maintained clean, tidy reception areas, ensuring consistently positive first impressions.
- Greeted customers warmly, aiming to provide positive, smooth check-in experiences.
- Handled customer payments and updated reservations.
- Coordinated with housekeeping team to prepare rooms in line with brand standards.
- Shared local knowledge to help guests navigate and find key attractions.
- Applied positive customer service approach to increase satisfaction levels.
- Actioned special requests to elevate guest stays.
- Oversaw fast-paced front desk operations at busy hotel facility with as many as 70 nightly guests.
Education
GCSE -
Winston Churchill High School
Woking, Surrey2007
Skills
- NVQ Level 2 and 3 Customer Service
- NVQ Level 2 Business and Administration
- NVQ Level 2 Business Skills
- Data entry and reporting
- Encouraging attitude
- Excellent customer service skills
- Customer service-focused
- Retail customer service
- Telephone customer service
Timeline
Night care assistant
Cwrt Enfys Care Home- Silvercrest Group
10.2024 - Current
Learning Support Assistant
Bright Futures Learning Trust
09.2023 - 07.2024
Store Assistant
Asda
08.2021 - 11.2022
Store Assistant
Sainsburys
11.2020 - 08.2021
Customer Service Assistant
Sainsburys
09.2018 - 10.2020
Care Assistant
Hallmark Care Homes
09.2017 - 09.2018
Receptionist/ Admin Assistant
Hallmark Care Homes
01.2013 - 09.2017
Hotel Receptionist
Travelodge
01.2011 - 01.2013
GCSE -
Winston Churchill High School