Sri Madhu Chowdary Pamulapati
Summary
Flexible Customer Assistant with professional experience delivering outstanding service within high-volume retail environment. Diligently processing deliveries, maintaining optimum stock levels and ensuring exceptional customer care at all times.
Overview
2
2
years of professional experience
Work history
Customer Assistant
Marks & Spencer
Kew, Richmond upon Thames
2023.03 - Current
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Provided fast checkout service with high levels of customer care and transaction speed.
- Managed customer complaints with prompt, mutually beneficial resolutions.
- Handled cash and card payments with accuracy.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Organised physical files and digitised records to support ease of access and GDPR compliance.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Liaised with customers to resolve enquiries, appointment requests and billing questions.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
- Facilitated meetings to discuss latest developments and promote target goals.
Back of House Cook
Nando's
Hounslow
2023.07 - 2023.09
- Prepared fresh, enjoyable breakfasts, lunches, afternoon teas and dinners for diners.
- Correctly operated kitchen equipment, maintaining optimal performance and safety levels.
- Ordered and received products and supplies to maintain well-stocked kitchen areas.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation methods.
- Maintained clean and sanitary food preparation and storage areas, mitigating health and safety risks.
Retail Assistant
Primark
Hounslow
2022.10 - 2023.03
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Delivered outstanding in-store experience through positive and attentive customer service.
- Worked with tireless drive and energy to maintain efficient sales operations during peak trading hours and promotional events.
- Used outstanding product knowledge, sales and customer relations skills to drive substantial profit increases.
- Maintained outstanding till service efficiency during peak hours, reducing customer wait times for optimised satisfaction.
- Participated in staff meetings to develop strategies in selling.
- Informed customers regarding promos and warranty services to increase sales.
- Assisted customers in locating specific items to boost satisfaction.
Front of House Team Member
Kfc
Hounslow
2021.10 - 2022.06
- Elevated guest experiences by delivering tailored, personalised customer service.
- Maintained attractive, clean and orderly spaces, creating a welcoming atmosphere for customers.
- Managed customer-related issues following company policies and procedures.
- Confidently managed customer requests by listening actively to concerns and providing positive solutions.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
Education
Master of Science - Datascience and Analytics
Royal Holloway, University of London
Egham 09/2021 - 09/2023
Skills
- Self-motivated
- Exemplary customer service
- Keen problem solver
- Excel proficiency
- Ability to prioritize
- Workflow planning
- Reporting and documentation
- File and data retrieval systems
- Data entry
- Database administration
- Pricing
- Microsoft Office expertise
Timeline
Back of House Cook
Nando's
2023.07 - 2023.09
Customer Assistant
Marks & Spencer
2023.03 - Current
Retail Assistant
Primark
2022.10 - 2023.03
Front of House Team Member
Kfc
2021.10 - 2022.06
Master of Science - Datascience and Analytics
Royal Holloway, University of London
09/2021 - 09/2023