Maryna Melnik
London
Summary
Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach.
Experience in providing excellent customer service. A friendly communication style with a team and customers
Overview
18
18
years of professional experience
Work history
Customer assistant
Marks & Spencer
London
12.2023 - 12.2023
- Provided exceptional customer service to clients, resulting in high levels of customer satisfaction
- Assisted shoppers to find the goods and products they request. Informed senior staff of customer complaints. Product knowledge.
- Stocked shelves correctly (stock rotation), attached correct price tags to merchandise on the shop floor.
- Assisted in visual merchandising, resulting in an attractive and engaging store environment
- Carried out work instructions from senior staff and supervisors. Reported problems to the supervisors.
- Offered advice on product selection for enhanced levels of support and service.
Pharmacist
Romax
Minsk, Belarus
07.2015 - 05.2023
- Managed daily pharmacy operations, including dispensing medication,
- Counselling patients, and maintaining records. Counselled patients on proper medication use, resulting in a 25% decrease in medication errors.
- Collaborated with healthcare providers to optimize patient care, resulting in a 10% increase in patient satisfaction.
- Placed timely and accurate supply orders maintaining optimal levels of medications, containers, labels and other materials.
- Checked counts and dosage accuracy on prescriptions before releasing medication to patients to avoid medical complications
Pharmacist
Interfarmax
Minsk, Belarus
01.2006 - 07.2015
- Prepared and dispensed medication, resulting in zero medication errors
- Provided excellent customer service, resulting in customer satisfaction rating
- Maintained pharmacy inventory and ordered medications
- Provided patient counselling regarding OTC medications.
- Ordered medical, office and other supplies according to expected pharmacy needs.
- Informed customers on side effects, correct dosage and proper storage of over the-counter medicines.
- Placed timely and accurate supply orders maintaining optimal levels of medications, containers, labels and other materials workflow management
Education
Bachelor degree of Pharmacy -
Vitebsk State Medical University, Vitebsk
2006
Skills
- Pharmacy management database
- Dispensing medicines Patient education
- Role model communication skills
- Responsibility of a brunch
- Self-motivated
- Customer care
- Team player
Timeline
Customer assistant
Marks & Spencer
12.2023 - 12.2023
Pharmacist
Romax
07.2015 - 05.2023
Pharmacist
Interfarmax
01.2006 - 07.2015
Bachelor degree of Pharmacy -
Vitebsk State Medical University, Vitebsk