Spencer Lee Smith
Coventry,West midlands
Summary
Professional and highly organised administrator with experience acting as the first point of contact for client enquiries, delivering professional communication via phone and email. Experienced in preparing and maintaining accurate project documentation, managing compliance records, and supporting project teams including managers, engineers, and client representatives. Proficient in handling high-volume inboxes, processing permits and purchase orders, and maintaining detailed records using Microsoft Office and internal systems. Known for strong organisational skills, attention to detail, and the ability to support multiple projects in fast-paced environments.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work history
Project administrator
Rogers Civil Engineering
Coventry, West Midlands
2024.05 - Current
- Acted as the first point of contact for client enquiries via phone and email, delivering professional and timely responses
- Processed incoming project bookings and coordinated scheduling requirements
- Supported resource allocation and works programming to ensure efficient project delivery
- Prepared and maintained project-specific document packs, ensuring accurate record keeping
- Liaised with project managers, engineers, and client representatives to support project progress
- Uploaded and managed job records within internal systems, ensuring compliance documentation (e.g. line searches, safe digs) was valid and up to date
- Reviewed and processed project permits, collaborating with commercial and project managers to ensure compliance and accurate costing
- Managed a high-volume inbox on Outlook, handling client queries and processing job-related documentation
- Maintained and updated spreadsheets and internal documents using Microsoft Office (Word, Excel and PDF)
- Logged and tracked purchase orders (POs), proactively chasing outstanding information
- Provided administrative support to senior management as required
- Assisted with plant and asset allocation using in-house management systems
Business Administrator Level 3
Feeding Coventry
2021.11 - 2024.03
- I joined Feeding Coventry in November 2021 and successfully completed a Level 3 Business Administrator apprenticeship in November 2023.
- My substantial responsibilities included collaborative work with the CEO on planning, budgeting, and preparation for a major building project. I applied critical thinking skills to navigate change requests and utilised my strong understanding of mathematics and spreadsheets to track the project budget.
- In addition, I managed a room hire project that generated £35,000 in income for the charity, with only basic tools such as Google Sheets, Gmail, Xero and Google Calendar.
- Serving as primary contact for hirers, I ensured seamless communication with clients and colleagues, organised room schedules to prevent double bookings, and took responsibility for the monthly invoices of over 15 clients.
- Another significant contribution involved assisting in the development, leading the training, and overseeing maintenance of a new database/user interface known as ‘Airtable’.
- Collaborating with a professional developer, I played a key role in replacing outdated spreadsheets with a system that enhanced efficiency, reduced staff time for reporting, minimised GDPR compliance risks, and introduced a user-friendly interface for volunteers and staff to use.
- I continued to develop, maintain, and train new volunteers on the database throughout my employment, whilst regularly providing key statistics to the City Council that directly impacted the financial income we received from them.
Bartending
HAP Recruitment and Evolve Hospitality
2019.04 - 2021.09
- I worked as a bartender at HAP Recruitment and Evolve Hospitality for over two years.
- My roles were customer service, drink preparation, ID verification, and product wastage management.
- I handled daily bar setup, restocking, and maintained high cleanliness standards.
- Operating in fast-paced and high-pressure environments sharpened my ability to work swiftly and accurately.
Construction assistant
Ward Burges Ltd
Coventry
2018.03 - 2019.03
- I have 1 year of full-time experience as a construction assistant with Ward Burges Ltd, working on the construction of two bespoke houses near Warwick University campus.
- Tasks included physically demanding activities and other skilled labour.
- Stored, maintained and cleaned construction equipment.
- The role demanded individual problem-solving for delivering resources and supplies across an active site.
- Effective communication and teamwork under time pressure to ensure projects stayed on track. The demanding work honed my drive, initiative and adaptability.
Education
A-Levels - Business
West Coventry Sixth Form
Coventry 2017.09 - 2018.07
A-Levels - Mathematics
West Coventry Sixth Form
Coventry 2017.09 - 2018.07
A-Levels - English Lit/Lang
West Coventry Sixth Form
Coventry 2017.09 - 2018.07
Skills
- Advanced excel usage
- Risk assessment techniques
- Understanding of gdpr regulations
- Supplier purchase orders
- Construction site projects
- Attention to Detail
- Process Improvement
- Excel expertise
- Risk Management
- Maintaining client rapport
Volunteering
- I dedicated a year to volunteering at Feeding Coventry from November 2020 to November 2021 during the pandemic.
- Due to the virus, my primary responsibilities included guiding customers through the store, ensuring adherence to rules and policies,
- I contributed to stock rotation, shelf stocking, and maintaining a clean and safe workspace in adherence with our Covid safety policies.
- Effective communication skills proved essential in navigating language barriers when explaining rules and guidelines.
- This experience also opened my eyes to different cultures, personalities,. struggles and the rewarding nature of helping those in need.
Affiliations
- Musician
- Gym
References
- David, Burges, Construction Employer, info@wardburges.co.uk, 07798666777, Ward Burges Ltd,
- Helen, Needham, CEO, Feedingcoventryopsmanager@gmail.com, 07925019330, Feeding Coventry,
- Robyn Christie, Programme manager, Robyn@rceltd.co.uk
Timeline
Project administrator
Rogers Civil Engineering
2024.05 - Current
Business Administrator Level 3
Feeding Coventry
2021.11 - 2024.03
Bartending
HAP Recruitment and Evolve Hospitality
2019.04 - 2021.09
Construction assistant
Ward Burges Ltd
2018.03 - 2019.03
A-Levels - Business
West Coventry Sixth Form
2017.09 - 2018.07
A-Levels - Mathematics
West Coventry Sixth Form
2017.09 - 2018.07
A-Levels - English Lit/Lang
West Coventry Sixth Form
2017.09 - 2018.07