Hannah Lowry
Watlington,Oxfordshire
Summary
Creative and innovative professional with strong administrative background. Proactive and resourceful team player, committed to improving efficiency and productivity of administrative team. Experienced in training and mentoring administrative staff in variety of common tasks and projects. An expertise in IT skills, including advanced usage of Microsoft Office applications such as Word, Excel, PowerPoint, Outlook, and Explorer. Demonstrates strong capabilities in data analysis and dashboard development, complemented by well-developed analytical and numerical abilities.
Overview
15
15
years of professional experience
Work history
Driver Risk Administrator
Hertfordshire Police
Hitchin, Hertfordshire
03.2021 - 09.2025
- Act as point of contact for matters relative to administration of designated training administration activity.
- Conducted comprehensive data comparisons to ensure accuracy and consistency across multiple datasets.
- Helped to develop interactive dashboards using Power BI to enhance data visualisation and reporting capabilities.
- Maintain accurate records of applications and allocations for training courses, ensuring information is current and accurate and changes are reflected in appropriate documentation/recording system.
- To effectively administer a variety of filing and record keeping systems, both manual and computerised to comply with Freedom of Information Act and Force Procedure.
- Use Microsoft Word, Outlook and excel on a daily basis.
- Assist with the creation, monitoring and maintenance of learning/training management systems and action access requests and general queries from users.
- Interrogate records and produce management information reports from training data as required.
- Complete information to support training purchases in line with the defined policy and confirm validity of invoices for payment as appropriate.
- Escalate IT problems with learning/training management systems as required.
- Maintain mailboxes within area of responsibility by responding to all correspondence received in a timely manner.
Communications Operator
Surrey & Hertfordshire Police
06.2017 - 03.2021
- Dealt with life threatening 999 emergency calls within a high pressured, fast paced environment.
- Taking ownership and resolving problems whilst demonstrating and courage and resilience when dealing with potentially life threatening and potentially volatile situations.
- Adapting quickly and effectively to each individual situation.
- Dealing with a number of complaints by listening, being empathetic and understanding in a kind and courteous manner.
- Ensuring publics needs are met in an cost effective manner for the police force.
- Being able to evaluate the comparative nature and urgency of all calls and decide on the most appropriate course of action in a quick time frame.
- Adapting rapidly to different ways of working and putting effort into making them work by being flexible and open to alternative approaches to solving problems.
Senior Events Coordinator
Cardiac Risk in the Young
11.2014 - 06.2017
- Working with bereaved families and raising awareness of sudden cardiac death.
- Responsible for recruiting new staff for events, checking their CV's ensuring their credentials meet the charities criteria.
- Managing events on weekends around the UK ensuring they run smoothly.
- Being in charge of a team of four, training and supporting them.
- Communicating with schools, parents and bereaved families and putting events on an online booking system.
- Ensuring events run smoothly by putting events on our website, advertising and keeping customers up to date with the latest information. Liaising with venues to ensure we have the correct rooms.
- Answering phone calls and email enquiries about event details.
- Dealing with sensitive information and following the data protection procedures at all times.
- Ensuring the budget for each event is always adhered.
- Excellent time keeping, arriving early to events to ensure set up runs smoothly.
- Travelling around the UK, raising awareness and screening.
- Working with doctors and consultants, proof reading and correcting letters.
- Being recognised as a strong member of the team by being rewarded with a promotion and extra hours. Have been given the responsibility of four members of our team.
- Working with excel, word, outlook, donor strategy data base, sage and receipting.
- Supporting team members in busy periods. I.e. ensuring large mailings are sent out on time.
Customer Service Assistant
Salisbury's
03.2014 - 11.2014
- Customer-facing role, responsible for answering queries and offering information.
- Communicating clearly and effectively with a range of customers.
- Ensure shopping is processed, packed and paid for quickly and efficiently.
- Handling card and cash transactions.
Crew Trainer
McDonald's
01.2011 - 03.2014
- Quickly recognised as a high-achieving and hardworking member of the team, resulting in a promotion to “Crew Trainer”, meaning I was responsible for training and supervising crew members.
- Delivering high standards of customer service whilst working in a busy and pressured environment.
- Strictly adhering to hygiene regulations whilst handling food.
- Handling cash and card transactions.
Education
Extended Diploma Level 3 - Uniformed Public Services
NESCOT
Epsom8 GCSE's - Including English and Math's
Cheam High
Surrrey09.2011
Skills
- IT Skills: Microsoft Office: Word, Excel, PowerPoint, Outlook and Explorer
- Data Analysis and Dashboard Development
- Team supervision
- Excellent customer service skills and standards
- Well-developed analytical and numerical ability
- Ability to thrive under pressure
- DBS certified
- Child Protection Certified
- Advanced excel usage
Training
- Full UK Drivers Licence
- Athena
- PNC Database
- Power BI
Timeline
Driver Risk Administrator
Hertfordshire Police
03.2021 - 09.2025
Communications Operator
Surrey & Hertfordshire Police
06.2017 - 03.2021
Senior Events Coordinator
Cardiac Risk in the Young
11.2014 - 06.2017
Customer Service Assistant
Salisbury's
03.2014 - 11.2014
Crew Trainer
McDonald's
01.2011 - 03.2014
Extended Diploma Level 3 - Uniformed Public Services
NESCOT
8 GCSE's - Including English and Math's
Cheam High