Soraya Coultas
Doncaster,South Yorkshire
Overview
7
7
years of professional experience
Work History
Catering Assistant
Hayfield lane school
Doncaster, South Yorkshire
06.2010 - 09.2013
- Maintained clean and tidy appearance, wearing protective equipment when necessary.
- Disposed of kitchen waste and recycling appropriately.
- Cleared down food preparation, serving and eating areas after use.
- Cleaned crockery, cutlery and service utensils.
- Washed and put away cookware, utensils and dishes.
- Observed customer requests concerning allergens and dietary requirements.
- Cleaned and sanitised tableware and chafing dishes before and after catering event to maintain hygiene standards.
- Deep-cleaned equipment and food preparation areas.
- Worked closely with catering team to provide seamless meal service to guests.
- Stored food safely and at correct temperatures.
- Kept clean, tidy kitchen to minimise health and safety risks to residents.
- Upheld health and safety standards to protect staff and customers.
- Set and restocked service counters, buffet areas and trays.
- Assisted chefs by preparing simple salads, sandwiches and sides.
- Rotated stock to correctly use ingredients and follow food hygiene guidelines.
- Handled cleaning chemicals in line with safe use guidance.
- Disinfected food preparation areas for improved kitchen hygiene.
- Reported kitchen equipment faults for quick repair.
- Ensured excellent health and hygiene practices were followed to minimise risks to public.
- Completed daily cleaning and restocking checklists to support kitchen operations.
- Operated commercial kitchen equipment safely, including ovens, grills, and mixers, following all health and safety guidelines.
- Rotated stock and added new items from stock deliveries.
- Prepared and presented high-quality food items in line with menu specifications, adhering to strict hygiene standards.
- Minimised risk of contamination with regular cleaning in refrigerated, frozen and dry storage spaces.
- Prepared vegetables before service times, washing, peeling and chopping varieties used in dishes.
- Maintained a meticulously clean and organised kitchen environment, surpassing local health inspection standards.
- Catered for diverse dietary requirements with excellent food allergen awareness.
- Handled carts and serving trays with precision.
- Delivered high-volume catering for special events.
- Kept chef workspaces stocked with supplies during busy periods.
Customer Sales Assistant
Nisa
Doncaster, South Yorkshire
04.2008 - 05.2010
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Processed sales transactions accurately, handling cash and card payments efficiently.
- Handled customer complaints with empathy and professionalism, offering solutions that resulted in increased customer satisfaction.
- Handled complaints calmly and professionally, seeking positive resolutions for optimal customer satisfaction.
- Kept shelves neat, clean and organised through visual merchandising.
- Greeted customers warmly, advising on current promotions and providing guidance with product selections.
- Maintained a tidy and safe shopping environment, following health and safety guidelines.
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Replenished items and organised displays to keep stock looking professional.
- Handled customer returns, refunds and exchanges at customer service desk.
- Processed cash and card payments during busy shopping periods to minimise customer waiting times.
- Provided helpful, attentive sales support to generate positive customer feedback.
- Maintained, clean, presentable and stunning product displays by conducting routine visual merchandising tasks and deep cleans.
- Actively engaged with customers to understand their needs and recommend suitable products, enhancing shopping experience.
- Managed stock levels on the shop floor, ensuring availability of products and maintaining neat displays.
- Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
- Managed stock levels on the shop floor, replenishing items to maintain availability.
- Handled customer sales using Point-of-Sale (POS) till systems, processing payments accurately and efficiently.
- Processed and loaded deliveries and backstock onto store shelves.
- Operated register to process payments via cheque, cash and cards.
Customer Service Representative
Staples
Doncaster, South Yorkshire
02.2007 - 10.2008
- Addressed customer service enquires quickly and accurately.
- Assisted customers with product-related questions, feedback and complaints.
- Maximised customer satisfaction by resolving service issues promptly.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Built rapport with customers through courteous and professional communications.
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Assisted in fulfilment of customer orders placed in person, via email, online and by telephone.
- Processed and issued product orders and service upgrades for customers.
Timeline
Catering Assistant
Hayfield lane school
06.2010 - 09.2013
Customer Sales Assistant
Nisa
04.2008 - 05.2010
Customer Service Representative
Staples
02.2007 - 10.2008