MONIKA PANKIEWICZ
IPSWICH,Suffolk
Summary
Reliable and compassionate professional with several years of experience working within the NHS hospital environment. My role has been primarily catering-based rather than a carer position; however, working closely with patients and staff required empathy, professionalism and the ability to remain calm in challenging situations. Motivated to move into support and care-related roles and continue developing within this field.
Overview
11
11
years of professional experience
Work history
Catering Assistant
Sodexo (provider changed, same role and workplace)
Ipswich, Suffolk
05.2025 - 12.2025
- Serving meals and drinks to patients and residents in a hospital setting
- Taking food orders and supporting daily meal service
- Ensuring food hygiene, infection control and health & safety standards are followed
- Cleaning and maintaining catering areas
- Communicating politely and respectfully with patients, residents and staff
- Remaining calm and professional during busy or difficult situations
- Prepared high-quality meals for customer satisfaction.
Catering Assistant
NHS Bluebird Lodge
Ipswich, Suffolk
09.2014 - 05.2025
- Serving meals and drinks to patients and residents in a hospital setting
- Taking food orders and assisting patients during mealtimes
- Supporting daily meal service on the ward
- Ensuring food hygiene, infection control and health & safety standards are followed
- Cleaning and maintaining catering areas
- Communicating politely and respectfully with patients, residents and healthcare staff
- Remaining calm and professional in busy or occasionally difficult situations
- Provider changed to Sodexo in May 2025 – same role and workplace
Education
Certificate of Higher Education - Psychology
The Open University
United Kingdom 09.2025 -
High School Diploma - Economics
Technical Secendary School of Economics
Poland 09.2000 - 06.2005
NVQ Level 2 - Food Safety
Highfield
United Kingdom 04.2025 -
RQF Level 3 - Substance Misuse and Counselling Skills
NCC Home Learning
United Kingdom 06.2025 -
Skills
- Polite and respectful communication
- Empathy and patience when working with patients
- Calm approach in busy or difficult situations
- Teamwork and reliability
- Food hygiene and infection control awareness
- Willingness to learn and undertake training
INTERESTS
Psychology, nutrition and well-being, with a strong interest in working with and supporting others.
ADDITIONAL INFORMATION
Right to work in the UK | Full driving licence (Category B – EU/UK valid) | Based in Ipswich
Timeline
Certificate of Higher Education - Psychology
The Open University
09.2025 -
RQF Level 3 - Substance Misuse and Counselling Skills
NCC Home Learning
06.2025 -
Catering Assistant
Sodexo (provider changed, same role and workplace)
05.2025 - 12.2025
NVQ Level 2 - Food Safety
Highfield
04.2025 -
Catering Assistant
NHS Bluebird Lodge
09.2014 - 05.2025
High School Diploma - Economics
Technical Secendary School of Economics
09.2000 - 06.2005