SOPHIE YOUNG
Sanderstead
Summary
Highly organised and detail driven administrator with experience in payroll support as well as strong customer service. Skilled in handling inbound calls and emails, logging queries accurately, prioritising issues, and providing clear updates to customers and internal teams. A proactive team player with strong communication skills and a calm, professional approach to problem-solving.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work history
Office Administrator
Top Jobs Group LTD
09.2023 - 02.2026
- Registering and onboarding candidates
- Inputting timesheets and dealing with payroll queries
- Diary management and scheduling meetings
- Supporting senior consultants with live vacancies within the office and logistics sectors.
- Sourcing candidates via job boards, LinkedIn and internal database
- Conducting initial telephone screenings and candidate registrations
- Matching candidate skills and experience to client job briefs
- Writing and posting job adverts
- Shortlisting CVs and preparing candidate submissions
- Booking interviews and confirming interview details
- Collecting compliance documents (Right to Work, references, certifications)
- Updating CRM system with accurate candidate and vacancy information
- Chasing references and outstanding compliance paperwork
- Coordinating start dates and onboarding documentation
- Managing candidate availability and job preferences
- Handling timesheets and assisting with payroll queries
- Providing regular updates to candidates and maintaining engagement
Junior Office Administrator
The Recruitment Shop
12.2021 - 08.2023
- Acting as a first point of contact for candidates and clients via phone and email
- Logging queries accurately and maintaining CRM system records
- Dealing with enquiries and escalating complex issues when required
- Client and billing invoicing support
- Coordinating appointments, interviews, and diary schedules
- Maintaining accurate records and compliance documentation
- Supporting payroll and timesheet queries
- Chasing outstanding information and providing regular status updates
- Handling reception duties and managing incoming communications
- Supporting the wider team with administrative and helpdesk tasks
Education
GCSEs - Chemistry, Spanish, Politics, Classics, Maths, English Language & Literature, Biology, Physics, RE, ICT, History
Riddlesdown Collegiate
09.2013 - 07.2018
Foundation Diploma in Animal Care - Animal Care
Capel Manor College
09.2019 - 07.2020
Extended Diploma in Animal Management - Animal Management
Capel Manor College
09.2020 - 07.2021
Skills
- Inbound Calls & Email Management
- Customer Query Resolution
- Exceptional Organisation
- Microsoft Office / Teams / Outlook
- Invoicing and Payroll
- Data Entry and CRM Software
- Communication Skills
- Logistics Management
References
Available upon request
Timeline
Office Administrator
Top Jobs Group LTD
09.2023 - 02.2026
Junior Office Administrator
The Recruitment Shop
12.2021 - 08.2023
Extended Diploma in Animal Management - Animal Management
Capel Manor College
09.2020 - 07.2021
Foundation Diploma in Animal Care - Animal Care
Capel Manor College
09.2019 - 07.2020
GCSEs - Chemistry, Spanish, Politics, Classics, Maths, English Language & Literature, Biology, Physics, RE, ICT, History
Riddlesdown Collegiate
09.2013 - 07.2018