Summary
Overview
Work history
Education
Skills
Accomplishments
Project work:
Patient Priority:
Personal/work Life
ICT
Finance
Trainings
Timeline
Generic

Auzufa Choudhury

London,ENG

Summary

I want to secure a high challenging position in a reputable organization to expand my knowledge and skills.

I have been a long-term Admin Assistant for a team of 30 and above. I work extremely well under pressure and know the value of teamwork as well as being able to use my own initiative when required.

I am currently working for Bilingual Health Advocacy Department (NHS). I have experience in working with people from different backgrounds and beliefs and am a great advocate for equal opportunities be it gender, race, religion, sexual orientation, disabilities etc.

Overview

16
16
years of professional experience

Work history

OFFICE ADMINISTRATOR

NATIONAL HEALTH SERVICE
10.2007 - Current
  • Allocate GP Referrals to a team of 28
  • Allocate daily work to 28 Advocates
  • Approve Staff Annual Leave
  • Manage Staff Diaries/Appointments for absent staff
  • Preparing Invoices/expense reports
  • Prepare monthly Service Performance Report
  • Timesheet management
  • Schedule/Reschedule appointments for Staff and Manager
  • Send/Receive fax or emails
  • Arrange Meetings
  • Filing of confidential customer data
  • Report incidents on Datix
  • Respond to complaints via email, phone or letter
  • Update staff to changes of work practices
  • Book staff in for training programs
  • Liaise with various GP surgeries via telephone, fax and email
  • Making Sure Staff are up to date with Training
  • Providing efficient and productive service to service users
  • Reporting to the Head of Department on a daily basis
  • Providing service to over 20 Health Care Departments
  • Training Staff on New Portal Systems

Education

GCSE -

BTEC BUSSINESS - undefined

AAT LEVEL 2 - undefined

Skills

  • Office administration
  • Managing purchasing activities
  • Database maintenance
  • Incoming call management
  • Answered inbound calls
  • Organising meetings
  • Office inventory management
  • Mail distribution
  • Excel proficiency
  • Report analysis
  • Office management
  • Administration support
  • Letter writing
  • Minute taking
  • Filing experience
  • Excel spreadsheets
  • Training completion
  • Calendar management
  • Expense tracking

Accomplishments

Tower Hamlets Integrated Care Awards 2023 awarded by Tower Hamlets Together

Project work:

I was part of a project to improve the way we work by liaising with software engineers to create a better system which will improve the efficiency and the quality of service we provide to our patients.

Patient Priority:

Being able to provide advocates and interpreters for vulnerable patients on urgent requests.

Personal/work Life


I have been currently working fully remotely from home, for the last four years, this has enabled me to balance both work and family life, this has also been an achievement as I have been able to both work and be there for my 3 small children who are all in full-time education, therefore, I can now concentrate in advancing my employment career.


I am currently studying AAT LEVEL 2, Attending Practical Training in Payroll and Book Keeping.

ICT


Software and Portal used:

Edexcel

Words

Teams

Salesforce

Interpreting Intelligence

NHS Professionals Timesheets

Newham Language Shop

Blue Stream Training

Datix

Sage 50


Finance


- Generating reports showing the cost of Spot Purchase clients that have used our service


- Generating reports on a monthly/annual basis showing the cost of Newham Language shop and temporary staff


- Checking all invoices are accurate before sending it off to the service Manager


- Dealing with staff expense forms


- Processing temporary staff timesheets


- Overall, making sure service is not overspending

Trainings

· Principles of Health and Safety 13/12/2023

· Safeguarding Adults 13/12/2023

· Conflict Resolution 04/12/2023

· Bullying and Harassment 04/12/2023

· Sepsis Awareness 27/11/2023

· Information Governance 29/08/2022

· Counter Fraud 11/05/2021

· Preventing Radicalization 11/05/2021

· Safeguarding Children 11/05/2021

· Domestic Violence 11/05/2021

· Chaperoning 02/01/2019

· Whistleblowing 27/02/2018

· Equality and Diversity 23/01/2018

· GDPR Awareness 08/10/2018

. People Management Training 30/06/2011

Timeline

OFFICE ADMINISTRATOR

NATIONAL HEALTH SERVICE
10.2007 - Current

GCSE -

BTEC BUSSINESS - undefined

AAT LEVEL 2 - undefined

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Auzufa Choudhury