Sophie Westwood
Wolverhampton,West Midlands
Summary
Dedicated counselling student with strong understanding of various theories and techniques used to support individuals and families facing emotional and mental health challenges. Eager to apply knowledge to make positive impact on clients as social counsellor for course placement of 100 hours. Highly empathetic, compassionate, and works well with diverse populations.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
Crisis textline operator
Shout
Wolverhampton, West Mildands
06.2022 - 01.2024
- Talking to and supporting people from crisis into calm
- Saved multiple lives by taking part in active rescues of suicidal texters
- Regularly practise active listening, reflective empathy, compassion, and counselling skills.
- Executed appropriate risk-assessment and mitigation strategies.
- Provided crisis intervention, offering support and referrals to distressed individuals.
- Counselled diverse clients on mental health issues, addressing anxiety, depression, relationships, and substance abuse.
- Demonstrated ethical conduct, adhering to confidentiality guidelines and maintaining boundaries.
- Assessed clients to identify needs, strengths and challenges, creating tailored treatment plans for positive change.
- Applied person-centred, cognitive-behavioural and mindfulness approaches, adapting techniques to individual preferences.
Volunteer Administrator
The Women & Families Center
Wolverhampton
06.2023 - 11.2023
- Responsibilities include making phone calls, maintaining, and organising company records and files
- Typing up documents, responding to business emails
- Troubleshooting of office equipment like printers, computers, and laminators
- Compliance with Safeguarding, Data protection and all professional office standards
- Working at pace , work prioritisation and scheduling to provide effective administration process
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
- Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Identified and implemented improvements to address and resolve office workflow inefficiencies.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
- Monitored inventory needs and worked with procurement team to facilitate supply chain operations.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
Volunteer Telephone Befriender
Age UK
Wolverhampton, West Midlands
02.2022 - 06.2022
- Making weekly company-giving phone calls to lonely people
- Called an “exceptional” volunteer by Manager
- Employment of counselling skills; empathy, understanding, & unconditional positive regard.
- Worked to improve and enhance patient lives through effective and compassionate listening.
- Provided ongoing companionship and supportive listening to build positive rapport and help combat loneliness.
- Monitored clients' physical and mental health through conversations, reporting concerns to management for swift action.
- Produced weekly patient progress reports, enabling appropriate reviews and amendments to care plans.
- Employed safeguarding and use of Data Protection
- Created positive relationships with clients through practical emotional and companionship, improving overall quality of life.
Education
4 Diploma - Therapeutic Counselling
Key Counselling Centre
Birmingham 02.2022 - 02.2024
Level 1 Digital Skills - Digital Skills
City of Wolverhampton College
Wolverhampton 01.2024 - 04.2024
Level 3 Diploma - Counselling Skills
Walsall College
Walsall 09.2016 - 06.2018
Level 2 Supporting Teaching & Learning in Schools - Teachers Assistant
City of Wolverhampton College
Wolverhampton 09.2016 - 03.2018
Skills
Memberships:
- BACP Student member:
Membership number: 01017810
- ICO registered
Registration reference: ZB654061
- Counselling Insurance; Holistic Insurance Services
Member Reference: HIS103630
Skills:
- Empathetic listener and active listening
- Progress reporting
- Suicide risk assessments/ general Risk assessments
- Client assessments; CORE-10, The Warwick–Edinburgh Mental Well-being Scale (WEMWBS), GAD-7 Anxiety, PHQ-9 Depression, CORE-5
- Client referrals and community service recommendations
- Treatment plan development
- Behaviour pattern recognition
Timeline
Level 1 Digital Skills - Digital Skills
City of Wolverhampton College
01.2024 - 04.2024
Volunteer Administrator
The Women & Families Center
06.2023 - 11.2023
Crisis textline operator
Shout
06.2022 - 01.2024
4 Diploma - Therapeutic Counselling
Key Counselling Centre
02.2022 - 02.2024
Volunteer Telephone Befriender
Age UK
02.2022 - 06.2022
Level 3 Diploma - Counselling Skills
Walsall College
09.2016 - 06.2018
Level 2 Supporting Teaching & Learning in Schools - Teachers Assistant
City of Wolverhampton College
09.2016 - 03.2018
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