Summary
Overview
Work history
Education
Skills
Certification
Custom
Timeline
Generic
Michael Firmstone

Michael Firmstone

Crisis Intervention
Dartmouth,Devon

Summary

With a profound commitment to mental health and well-being, I've transitioned from a successful 17-year IT career to embark on a transformative journey in psychology. My dedication to this field stems from personal triumphs over formidable mental health challenges. As evidenced by my first-class distinction in my master’s research on ayahuasca's psychological impact in westernized society and over a year's hands-on experience as a Mental Health Support Worker, including 100 hours of crisis line intervention for Shout, I offer a unique blend of technical expertise and psychological insight. Beyond traditional roles, my journey includes a transformative 3-month healing workshop in the jungles of Costa Rica. There, I immersed myself in practices such as inner child healing, breathwork, meditation, nutrition, and yoga, reinforcing my belief in the power of holistic healing modalities. My trajectory is set towards a Doctorate in Counselling Psychology, fueled by a desire to contribute meaningfully to both research and direct assistance. Having served as a technical lead solution architect in IT, I've honed invaluable skills in problem-solving, strategic planning, and effective communication. I am poised to leverage these skills to inform and enhance psychological research methodologies, while also applying psychological insights to develop innovative and impactful interventions for supporting individuals' mental and emotional well-being.

Overview

20
20
years of professional experience
7
7
years of post-secondary education
1
1
Certification

Work history

Crisis support volunteer (level 5)

SHOUT
Homebased
06.2022 - Current
  • In crisis intervention with SHOUT, I employ empathetic and strategic active listening techniques to guide individuals from moments of despair to a path of hope and resilience
  • Establish clear goals and facilitating constructive dialogue, I've successfully empowered texters to navigate from a state of distress to a place of calm and clarity
  • Impactful approach has garnered heartfelt appreciation from those I've assisted, with many expressing gratitude for the support that helped them find a way forward during their darkest moments.

Mental Health Support Worker / Healthcare Assistant

NursePlus
06.2022 - 06.2023
  • Excel in providing comprehensive support to service users, effectively addressing their diverse health and social care requirements
  • Clientele spans individuals with complex needs such as learning disabilities, intricate care needs, and mental health challenges
  • Through personalized assistance and proactive intervention, I have achieved notable outcomes in enhancing the well-being and quality of life for those under my care.

Solution Architect

ANS
London
01.2018 - 06.2020
  • Spearheaded groundbreaking initiatives as the lead Solution Architect, driving the conception and implementation of cutting-edge cloud and digital connectivity solutions
  • Leveraging my strategic acumen, I negotiated lucrative contracts with top-tier vendors, culminating in the successful design and deployment of a sophisticated 2000-site client network
  • My visionary leadership and innovative approach not only transformed the technological landscape but also established new benchmarks for excellence in service delivery.

Solution Architect

Timico
Reading
04.2017 - 01.2018
  • Working as a technical specialised for Managed networks and connectivity including WAN, LAN, WLAN, MPLS, Managed Security, VOIP and cloud and hosting services
  • Negotiated with key internal and external stake holders to successfully deploy £1 million plus sales.

Service Architect

SCC
Reading
04.2016 - 04.2017
  • Working as part of the Data Centre Services team, providing technical consultation to business clients with a specialist focus on the networking space.

Solutions Design Consultant

CenturyLink Business
Reading
07.2012 - 04.2016
  • Working as part of the Solution Engineering team, providing technical consultation to the Sales Account Managers and business clients.

Senior Network Installation Technician

Savvis/CenturyLink Business
Reading
06.2007 - 07.2012
  • Responsible for router and switching configuration and installations at client premises.

Network Analyst

PepsiCo UK and Ireland
Reading
07.2004 - 06.2007
  • Providing 2nd and 3rd line support and project skills for the Pepsi, Walkers, Tropicana and Quaker owned brands.

Education

MSc Psychology: Conversion (BPS accredited) -

University of Exeter
Exeter, Devon
01.2021 - 04.2023

Level 2 Counselling Skills - undefined

NCFE CACHE
01.2023 - 04.2023

BSc (hons) Computer Science - undefined

Oxford Brooks University
01.2002 - 04.2006

Skills

  • Crisis Intervention: Proficient in providing immediate support and assistance to individuals in mental health crises, utilizing active listening, empathy, and de-escalation techniques
  • Professional Memberships: Associate member of life coaching, showcasing a commitment to ongoing professional development and a pending British Psychological Society (BPS) member
  • Qualitative Research: 1st class distinction for my postgraduate qualitative research, carrying out in depth interviews and deductive and inductive Thematic Analysis
  • Quantitative Research: Experienced use of IBM SPSS
  • Ethical Guidelines Experience: Guided by the British Psychology Society (BPS) and British Education Research Association (BERA)
  • Support and Advocacy: Skilled in developing and implementing strategies to promote mental and emotional wellbeing, including psychoeducation, self-care practices, and stress management techniques
  • Leadership Expertise: Excellent verbal and written communication skills, demonstrated through interactions with clients, colleagues, and stakeholders
  • DBS Enhanced Clearance

Certification

  • OHSC Endorsed Level 5 diploma in Life Coaching Skills
  • NursePlus certificate in support work and healthcare
  • CCNP (Cisco Certified Network Professional)
  • Prince 2 foundation

Custom

  • Passionate about personal growth and emotional self-development.
  • I have a deep appreciation for nature, enjoying activities like wild camping and long-distance hikes. In 2020, I completed a 1600km trek on the Camino De Santiago and embarked on a five-month exploration of Turkey, living in a Turkish yurt and trekking the Lycian Way and exploring the Antalya region.
  • An enthusiastic member of the gig rowing club.
  • I thrive on endurance running challenges across the globe, including the Kalahari Destert, Iceland, Gran Canaria and running from Paris to London.

Timeline

Level 2 Counselling Skills - undefined

NCFE CACHE
01.2023 - 04.2023

Crisis support volunteer (level 5)

SHOUT
06.2022 - Current

Mental Health Support Worker / Healthcare Assistant

NursePlus
06.2022 - 06.2023

MSc Psychology: Conversion (BPS accredited) -

University of Exeter
01.2021 - 04.2023

Solution Architect

ANS
01.2018 - 06.2020

Solution Architect

Timico
04.2017 - 01.2018

Service Architect

SCC
04.2016 - 04.2017

Solutions Design Consultant

CenturyLink Business
07.2012 - 04.2016

Senior Network Installation Technician

Savvis/CenturyLink Business
06.2007 - 07.2012

Network Analyst

PepsiCo UK and Ireland
07.2004 - 06.2007

BSc (hons) Computer Science - undefined

Oxford Brooks University
01.2002 - 04.2006
Michael FirmstoneCrisis Intervention