Sophie Smith
Hove
Summary
A highly driven sales and client-facing professional with a proven track record of delivering results in fast-paced, target-driven environments. Recognised for strong negotiation skills, commercial awareness, and ability to build and maintain high-value relationships.
Experienced in managing end-to-end sales processes, generating new business, and consistently exceeding performance targets. Thrives under pressure, with a proactive mindset and adaptability to succeed in dynamic, high-volume settings.
Now seeking to leverage transferable skills into a new commercial environment with long-term progression opportunities.
Key Competencies:
Sales & Negotiation: Proven track record of closing high-value transactions and delivering favourable outcomes through strategic negotiation and persuasive communication.
Client Relationship Management: Adept at fostering strong, trust-based relationships with clients and stakeholders to drive loyalty and long-term partnerships.
Strategic Communication: Excellent verbal and written communication skills, with the ability to articulate complex information clearly and persuasively to diverse audiences.
Market Analysis & Insight: Skilled in analysing market trends to identify opportunities, inform strategic decisions, and provide clients with actionable insights.
Resilience & Adaptability: Thrive in fast-paced, target-driven environments, demonstrating a proactive and solution-oriented mindset.
Business Development & Networking: Proficient in leveraging networks to generate leads, expand market reach, and uncover new business opportunities.
Operational Excellence: Highly organized and detail-oriented, with the ability to manage multiple priorities while ensuring compliance and accuracy at every stage
Overview
4
4
years of professional experience
Work history
Senior Lettings Negotiator
King and Chasemore, Countrywide
Hove, Sussex
2025.04 - Current
- Promoted to Senior Lettings Negotiator within 9 months in recognition of strong sales performance, consistent target achievement, and new business generation.
- Manage high-volume pipeline of clients and transactions, balancing multiple priorities while maintaining quality and attention to detail across full lettings lifecycle, from valuation and marketing through to negotiation and completion.
- Consistently exceed branch KPIs and revenue targets, contributing to overall office performance and being recognised as a top performer across region.
- Drive new landlord instructions through proactive business development, including targeted cold outreach, database reactivation, and local networking.
- Conduct high-conversion property viewings, effectively matching tenant needs to available stock.
- Negotiate tenancy terms to secure optimal outcomes for both landlords and tenants.
- Build and maintain long-term relationships with landlords and tenants, resulting in repeat business, referrals, and increased portfolio retention.
- Ensure compliance with lettings legislation including Right to Rent, deposit protection, and tenancy agreements.
- Support and mentor junior negotiators where required, contributing to team performance and development.
Sales Negotiator
Freeman Forman, Countrywide
Uckfield, Sussex
2024.07 - 2025.04
- Partner with clients to thoroughly assess their property requirements, providing tailored solutions that align with their needs and aspirations.
- Utilise methods of strategic communication to develop new business and seek eligible prospective buyers, such as cold-calling, email marketing, and door-to-door outreach.
- Lead property viewings with consultative approach, effectively showcasing key features and benefits to drive informed decision-making.
- Successfully negotiate terms between buyers and sellers, ensuring mutually beneficial agreements and successful deal closures.
- Maintain deep understanding of local property market dynamics, leveraging insights to provide strategic guidance and capitalize on emerging opportunities.
- Oversee preparation and management of critical sales documentation, ensuring accuracy, compliance, and seamless transactions.
- Cultivate strong, long-term client relationships by offering continuous support and expert guidance throughout transaction lifecycle.
- Collaborate cross-functionally with colleagues to drive sales performance, exceed targets, and enhance overall business growth, whilst generating new business opportunities through networking and participating in local community events.
- Consistently achieve and surpass monthly sales targets, earning recognition as a top performer within team.
Independent Travel Agent
Intele Travel
2023.09 - 2024.07
- Responded to clients' questions, issues, and complaints, thinking creatively to formulate effective solutions.
- Successfully launched and managed multiple cross-channel campaigns, including digital marketing, social media, and traditional advertising.
- Conducted calls professionally and politely to maintain excellent service standards. Negotiated unique airline discounts, resulting in significant cost savings to clients.
- Maximised sales profits using proven upselling and cross-selling techniques. Upsold guest experiences to maximise average booking value.
- Ensured high-level guest service by going above and beyond to achieve client needs and resolve issues.
Supervisor
FUEGO Lounge
2022.01 - 2023.09
- Motivated team through providing hands-on practical support to all members of staff on duty
- Dealt with customer complaints and rectified product and service issues
- Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery
- Acted as point of contact and motivation for employees
- Managed store opening and closing, taking keyholder responsibilities seriously to uphold robust security.
Education
A-Levels -
BHASVIC
Brighton, Brighton and HoveSkills
Sales Strategy
Client Relationship Management
Cold Calling
Teamwork
Time Management
Leadership
Communication and Negotiation
Critical Thinking
Lead Generation
Languages
English
Native
Spanish
Intermediate
References
References available upon request.
Driving licence
Full UK License
Hobbies and interests
Creative & Artistic interests
Networking & Socialising
Interior Design & Architecture
Nature & Sports
Timeline
Senior Lettings Negotiator
King and Chasemore, Countrywide
2025.04 - Current
Sales Negotiator
Freeman Forman, Countrywide
2024.07 - 2025.04
Independent Travel Agent
Intele Travel
2023.09 - 2024.07
Supervisor
FUEGO Lounge
2022.01 - 2023.09
A-Levels -
BHASVIC