Sophie Karaiskos
London
Summary
Social Science graduate skilled in delivering excellent customer service and providing effective operational support. Experienced in customer-facing environments and charity event coordination, demonstrating excellent communication, organisation and teamwork skills.
Overview
5
5
years of professional experience
Work history
Customer advisor
Boots UK
08.2021 - Current
- Delivered exceptional customer service in a fast-paced retail environment, ensuring satisfaction and loyalty.
- Cultivated strong communication and interpersonal skills while assisting diverse customers.
- Resolved customer queries and concerns professionally, demonstrating ownership of problem-solving and conflict resolution skills.
- Ensured compliance with store standards and achieved sales targets through collaborative team efforts.
- Oversaw transactions and product enquiries to ensure meticulous attention to detail and uphold responsibility standards.
- Assisted customers with product-related questions, feedback and complaints.
- Successfully managed customer issues with effective and efficient solutions.
Charity coordinator
Well Windsor Charity
10.2024 - 03.2025
- Organised and visually presented donated prizes for the silent auction and live auction tables for a charity Gala Ball.
- Contributed to the development of an online event platform layout to display auction prizes clearly and effectively.
- Demonstrated strong organisation, communication, and teamwork skills while supporting the successful delivery of a fundraising event.
- Applied problem-solving and initiative to ensure all prize information and materials were prepared ahead of the event.
- Answered general enquiries via telephone and emails.
Education
Bachelor of Science - Social Science
Royal Holloway, University of London
Egham 09/2022 - 07/2025
A-Levels -
Hatch End High School
Skills
Customer service
Conflict resolution
Problem-solving
Multi-tasking
Written and verbal
communication skills
Microsoft office
Analytical
Timeline
Charity coordinator
Well Windsor Charity
10.2024 - 03.2025
Customer advisor
Boots UK
08.2021 - Current
Bachelor of Science - Social Science
Royal Holloway, University of London
09/2022 - 07/2025
A-Levels -
Hatch End High School