Sophie Durrant
Welling,Kent
Summary
Accomplished professional with a robust skill set in quality control implementation, communication excellence, and compliance awareness. Demonstrates technical proficiency and data analysis capabilities, complemented by leadership and financial management expertise. Proven track record in sales analytics and service orientation, with a focus on task prioritisation and time efficiency. Adept at staff management and scheduling, team leadership, equipment maintenance, training and development, and inventory management. Committed to leveraging skills for organisational growth while pursuing opportunities for continuous professional development.
Overview
10
10
years of professional experience
1
1
Certification
Work history
Assistant manager
BEAP RESTURANTS - Mcdonalds
Orpington, Kent
08.2016 - Current
Processed through multiple roles within the organisation, demonstrating consistent performance and leadership ability.
Promoted to assistant manager in 2021, overseeing daily operations, managing staff and ensuring high standards of service and efficiency.
Promoted to shift manager in 2018, leading shifts, delegating tasks and maintaining performance during busy periods.
Crew trainer 2017, responsible for training and on boarding new employees
Successfully achieved multiple audit visits including NSF with 100% pass rate, EHO with 5 star
Ensure full compliance with company procedures, health & safety, food hygiene safety regulations.
Support recruitment, training and development of team members
Handle customer queries and resolve issues professionally
Assist with stock control, scheduling and performance management,
Cash handling
- Created a positive work environment, resulting in higher employee morale.
- Managed daily operations to ensure smooth running of the shop floor.
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
Hotel receptionist - Work Experience
Premier Inn Hotel
Bexleyheath, Bexley
07.2018 - 07.2018
- Enhanced customer satisfaction by offering timely assistance during stays.
- Processed payments accurately to ensure smooth transactions for guests.
- Managed room availability charts to prevent overbooking.
Education
GCSEs - Secondary School
Crown Woods Academy
Eltham, Greenwich 01/2011 - 07/2016
NVQ Level 3 - Travel & Tourism
North Kent College
Dartford, Kent 09/2016 - 07/2018
Certificate of Higher Education - International Tourism & Event Management
North Kent College
09/2018 - 07/2019
Skills
- Quality control implementation
- Communication excellence
- Compliance awareness
- Technical proficiency
- Data analysis
- Leadership
- Financial management
- Sales analytics
- Service orientation
- Task prioritization
- Staff management and scheduling
- Time efficiency
- Team leadership
- Equipment maintenance
- Training and development
- Inventory management
Affiliations
- Walking, being active
Certification
First aid qualified for 8 years
References
References available upon request.
Timeline
Hotel receptionist - Work Experience
Premier Inn Hotel
07.2018 - 07.2018
Assistant manager
BEAP RESTURANTS - Mcdonalds
08.2016 - Current
GCSEs - Secondary School
Crown Woods Academy
01/2011 - 07/2016
NVQ Level 3 - Travel & Tourism
North Kent College
09/2016 - 07/2018
Certificate of Higher Education - International Tourism & Event Management
North Kent College
09/2018 - 07/2019