Sophie Docherty
West Sussex
Summary
Experienced Customer Services Advisor recognised for enhancing customer satisfaction and resolving issues promptly. Skilled in building rapport with customers, identifying needs, and providing tailored solutions. Known for positive relationships and consistently improving service quality. I'm also committed to maintaining a safe and clean environment.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work history
Customer Services Advisor
Easyjet/DHL
Crawley, West Sussex
2023.02 - Current
- Offering assistance to team members during peak hours, promoting efficiency is important.
- Greeting customers warmly to provide welcoming environments.
Utilised effective listening skills whilst interacting with customers to understand their needs better.
Delivery Driver
Papa Johns
Haywards Heath, West Sussex
2021.09 - 2023.02
- Main responsibility's included making sure food was delivered on time.
- Maintaining social distancing during Covid
- Maintaining food hygiene standards and having good communication skills.
- Handled cash transactions accurately preventing discrepancies at end of day.
Waiting Staff
The Thatched Inn
Hassocks, West Sussex
2018.02 - 2022.04
- Being responsible for meeting and greeting customers, taking orders, preparing drinks and serving tables.
- Also assisting in maintaining cleanliness standards, which was obviously very important during Covid.
- Handled cash transactions accurately whilst maintaining financial integrity at all times.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
Food Service Assistant
Hurstpierpoint College
Hurstpierpoint, West Sussex
2020.02 - 2021.10
- Responsibilities included providing food services, following food allergen sheets and taking food temperatures.
- Kept kitchen equipment clean and organised, maintained optimal functionality.
Education
High School Diploma - Math's, English language, science, geography, child development, hospitality and catering
Oathall Community College
Haywards Heath 2015.09 - 2020.03
Beauty Therapy Technical Certificate- C&G- Level 2 - Beauty
Crawley College
Crawley 2020.09 - 2022.03
Skills
- Food safety
- Hygiene
- Time management
- Patient and resilient
- Strong empathy
Custom
- Enjoys shopping
- Passed driving test in July
Timeline
Customer Services Advisor
Easyjet/DHL
2023.02 - Current
Delivery Driver
Papa Johns
2021.09 - 2023.02
Beauty Therapy Technical Certificate- C&G- Level 2 - Beauty
Crawley College
2020.09 - 2022.03
Food Service Assistant
Hurstpierpoint College
2020.02 - 2021.10
Waiting Staff
The Thatched Inn
2018.02 - 2022.04
High School Diploma - Math's, English language, science, geography, child development, hospitality and catering
Oathall Community College
2015.09 - 2020.03