Summary
Overview
Work History
Education
Skills
Custom
Timeline
Generic

Sophie Docherty

West Sussex

Summary

Experienced Customer Services Advisor recognised for enhancing customer satisfaction and resolving issues promptly. Skilled in building rapport with customers, identifying needs, and providing tailored solutions. Known for positive relationships and consistently improving service quality. I'm also committed to maintaining a safe and clean environment.

Overview

7
7
years of professional experience
6
6
years of post-secondary education

Work History

Customer Services Advisor

Easyjet/DHL
Crawley, West Sussex
02.2023 - Current
  • Offering assistance to team members during peak hours, promoting efficiency is important.
  • Greeting customers warmly to provide welcoming environments.

Utilised effective listening skills whilst interacting with customers to understand their needs better.

Delivery Driver

Papa Johns
Haywards Heath, West Sussex
09.2021 - 02.2023
  • Main responsibility's included making sure food was delivered on time.
  • Maintaining social distancing during Covid
  • Maintaining food hygiene standards and having good communication skills.
  • Handled cash transactions accurately preventing discrepancies at end of day.

Waiting Staff

The Thatched Inn
Hassocks, West Sussex
02.2018 - 04.2022
  • Being responsible for meeting and greeting customers, taking orders, preparing drinks and serving tables.
  • Also assisting in maintaining cleanliness standards, which was obviously very important during Covid.
  • Handled cash transactions accurately whilst maintaining financial integrity at all times.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.

Food Service Assistant

Hurstpierpoint College
Hurstpierpoint, West Sussex
02.2020 - 10.2021
  • Responsibilities included providing food services, following food allergen sheets and taking food temperatures.
  • Kept kitchen equipment clean and organised, maintained optimal functionality.

Education

High School Diploma - Math's, English language, science, geography, child development, hospitality and catering

Oathall Community College
Haywards Heath
09.2015 - 03.2020

Beauty Therapy Technical Certificate- C&G- Level 2 - Beauty

Crawley College
Crawley
09.2020 - 03.2022

Skills

  • Food safety
  • Hygiene
  • Time management
  • Patient and resilient
  • Strong empathy

Custom

  • Enjoys shopping
  • Passed driving test in July

Timeline

Customer Services Advisor

Easyjet/DHL
02.2023 - Current

Delivery Driver

Papa Johns
09.2021 - 02.2023

Beauty Therapy Technical Certificate- C&G- Level 2 - Beauty

Crawley College
09.2020 - 03.2022

Food Service Assistant

Hurstpierpoint College
02.2020 - 10.2021

Waiting Staff

The Thatched Inn
02.2018 - 04.2022

High School Diploma - Math's, English language, science, geography, child development, hospitality and catering

Oathall Community College
09.2015 - 03.2020
Sophie Docherty